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Best Online Customer Service 2011


Poll: Best Online Customer Service 2011 (1743 member(s) have cast votes)

Best Online Customer Service 2011

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#61 MikeE021286  

MikeE021286

Posted 12 January 2012 - 02:32 AM

Amazon

I had a PS3 stolen from my porch that I ordered from them and they refunded me the full amount. Awesome stuff.

#62 Demon Soul   CAGiversary! CAGiversary!   485 Posts   Joined 5.7 Years Ago  

Posted 12 January 2012 - 03:22 AM

Best Buy was close, but I'll go with Amazon.

#63 knightsdwn   Beautiful Plastic CAGiversary!   3346 Posts   Joined 7.7 Years Ago   Has been playing Bloodborne
PS4

Posted 12 January 2012 - 03:27 AM

Amazon.

#64 subtek   CAGiversary! CAGiversary!   63 Posts   Joined 7.3 Years Ago  

Posted 12 January 2012 - 03:33 AM

Amazon.

They replaced Killzone 3 which was left outside my apartment building by UPS and subsequently stolen. They also replaced a couple non-gaming items that were left outside by UPS and stolen later in the year.

I wish UPS would stop doing that.

#65 DirkBelig   The Belligerent One CAGiversary!   1509 Posts   Joined 10.8 Years Ago  

Posted 12 January 2012 - 03:37 AM

How can it be anything but Amazon? Come on, they have a dedicated representative for their PC downloads department living here!

Best Buy has the best online customer service in my opinion. They are always throwing gift cards at me to correct mistakes and they are quick to fix the issues.

Disagree. I ordered a Ben Hur UE Blu-ray box set during BF weekend and they canceled it about a week later. I come to find they handed out $10 coupons to just about everyone else but me. Thanks for nothing, jerks.

Jump forward to the DotD for Red Dead Redemption for $20 right before Christmas. I order it for store pickup and they send the email that it's ready. Fortunately I dawdled about getting out the door because they sent a second email that they didn't have it. Same thing happened with another location. They said to call if I'd like to change to free delivery. I call, get disconnected after running through menus for several minutes. Every day until I finally reached them I'd get four emails telling me to come get it, whoops, we don't have it.

Call and ask that they ship it. Immediately get an email that it's backordered. Expected, no biggie. Get shipment notice and arrange to meet my friend whom I was gifting it to. Mail comes and there's only one copy when I'd ordered two. Grrrrr. Call Beast Buy again and learn that the idiot who made the change set it to deliver one copy and CANCELED THE OTHER! Then she says she can't do anything about it.

....................

I'm like, you're kidding, right? I've gotten jerked around for three weeks and because someone screwed up I'm supposed to be SOL? She puts me on hold and after five minutes comes back and says they'll redo the order at the deal price.

So, hell to the no are Beast Buy any good at online sales. If there's an upside, for some reason they gave me triple RZ points for a $1400 TV I bought because suddenly I get notification that I've got a $95 Reward cert coming. OK. Still want to junk-punch them though.

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#66 DealSeeker2U   Seize the deal! CAGiversary!   8060 Posts   Joined 3.8 Years Ago   Has been playing Red Dead Redemption: Game of the Year Edition
360

DealSeeker2U

Posted 12 January 2012 - 06:48 AM

Amazon

#67 FrankCastleAZ   AZHP Gaming Founder CAGiversary!   196 Posts   Joined 6.3 Years Ago  

FrankCastleAZ

Posted 12 January 2012 - 02:18 PM

NewEgg
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#68 ScottBigGame   CAG 4-Life CAGiversary!   539 Posts   Joined 8.3 Years Ago  

ScottBigGame

Posted 12 January 2012 - 03:50 PM

Amazon....There are other websites to order stuff from? I didn't know.
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#69 Thomas96   I am Thomaticus! CAGiversary!   5951 Posts   Joined 11.0 Years Ago  

Posted 13 January 2012 - 01:45 PM

Amazon
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#70 Jiggaloj   Navigator CAGiversary!   538 Posts   Joined 7.5 Years Ago  

Posted 13 January 2012 - 02:57 PM

Amazon hands down.
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#71 htz   Has been playing Batman: Arkham Knight
PS4

Posted 13 January 2012 - 06:39 PM

amazon

#72 Z_meista   The Paragon CAGiversary!   946 Posts   Joined 7.4 Years Ago  

Posted 14 January 2012 - 01:24 PM

:applause: amazon for sure

#73 htown01   Texas CAG CAGiversary!   1136 Posts   Joined 5.8 Years Ago  

Posted 14 January 2012 - 07:21 PM

Amazon, no contest.

#74 R. Kasahara   The Artist Formerly Known as ブルー神羅 CAGiversary!   3796 Posts   Joined 9.1 Years Ago   Has been playing Tropico 5
PC

Posted 15 January 2012 - 01:14 AM

Amazon.com hands down, can't even believe how sucky the Amazon.ca is compared to it

Sorry to hear. On the flipside, had an amazing customer service experience with Amazon.co.jp not too long ago.

Maybe this category should just be a battle of the Amazons :lol:
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#75 fwbweux   registered user CAGiversary!   3110 Posts   Joined 6.8 Years Ago  

Posted 15 January 2012 - 06:57 PM

I guess I'll give a token vote to gohastings. Ironically I only know about their customer service because of how many of my orders they've screwed up this year, but they unfailingly make it right and are pretty pleasant to deal with. Ultimately the best customer service is to get the order right the first time (which makes Amazon the real winner a million times over), but I appreciate an imperfect company that still tries.

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#76 RedRingOfDeath   CAGiversary! CAGiversary!   861 Posts   Joined 5.3 Years Ago  

RedRingOfDeath

Posted 17 January 2012 - 03:55 AM

Gamefly.

I know the muffin man!


#77 YoshiFan1   CAGiversary! CAGiversary!   9599 Posts   Joined 11.6 Years Ago  

Posted 17 January 2012 - 05:20 AM

Amazon

#78 Kerouac   CAGiversary! CAGiversary!   1818 Posts   Joined 4.7 Years Ago  

Posted 17 January 2012 - 04:45 PM

Amazon

Trade List Games & DLC

 

 

 


#79 InvaderZim   CAGiversary! CAGiversary!   1286 Posts   Joined 8.4 Years Ago  

InvaderZim

Posted 18 January 2012 - 06:37 PM

Amazon


#80 100xp   Blizzard Spy CAGiversary!   3820 Posts   Joined 6.5 Years Ago  

Posted 19 January 2012 - 04:32 PM

Amazon.

#81 Traitorious   Shunts to the face CAGiversary!   534 Posts   Joined 7.1 Years Ago  

Traitorious

Posted 20 January 2012 - 01:53 AM

Amazon for like the 80th year in a row

#82 ragingst0rm6   Savior, Conquerer, Hero, Villain. CAGiversary!   2105 Posts   Joined 6.0 Years Ago  

Posted 20 January 2012 - 06:15 AM

Amazon, as long as you're not worried about getting banned for contacting CS too many times... I've let a few things slide because of the banning stories...

but they're still the best when you consider availability and results!
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#83 DanteWarrior   CAGiversary! CAGiversary!   1365 Posts   Joined 4.9 Years Ago  

DanteWarrior

Posted 21 January 2012 - 03:20 AM

Amazon, though their packaging of CE items sucks like 9/10 times

#84 LegendK1ll3r  

LegendK1ll3r

Posted 21 January 2012 - 03:05 PM

Amazon, even though they haven't been as helpful lately as they used to be.


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#85 reddjoey   CAGiversary! CAGiversary!   3227 Posts   Joined 9.0 Years Ago  

Posted 25 January 2012 - 01:24 AM

Best Buy. I think I got like $80 in free certs from them for customer satisfaction when they screw things up.
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#86 Blade3D   Grandmaster Swag CAGiversary!   3296 Posts   Joined 5.4 Years Ago   Has been playing The Swapper
PC

Posted 25 January 2012 - 01:37 AM

Amazon

#87 ryogahibiki   CAGiversary! CAGiversary!   81 Posts   Joined 9.8 Years Ago  

ryogahibiki

Posted 25 January 2012 - 05:05 AM

Amazon, but they're not as good as they used to be. They also win by default since everyone else sucks so bad.

#88 marlboro2   Old time CAG CAGiversary!   130 Posts   Joined 11.1 Years Ago  

marlboro2

Posted 25 January 2012 - 02:04 PM

Amazon

#89 saboism   CAG Veteran CAGiversary!   11 Posts   Joined 11.2 Years Ago  

Posted 25 January 2012 - 06:12 PM

Amazon

#90 wingzero16   CAGiversary! CAGiversary!   232 Posts   Joined 3.5 Years Ago  

Posted 02 February 2012 - 08:04 AM

amazon freaking amazing quick responses phone calls everything love that store it deleted ebay out of my shoppin places