Best Online Customer Service 2011
Posted 12 January 2012 - 02:32 AM
I had a PS3 stolen from my porch that I ordered from them and they refunded me the full amount. Awesome stuff.
CAGiversary! CAGiversary! 492 Posts Joined 6.8 Years Ago
Posted 12 January 2012 - 03:22 AM
Beautiful Plastic CAGiversary! 3355 Posts Joined 8.8 Years Ago
Posted 12 January 2012 - 03:27 AM
CAGiversary! CAGiversary! 63 Posts Joined 8.3 Years Ago
Posted 12 January 2012 - 03:33 AM
They replaced Killzone 3 which was left outside my apartment building by UPS and subsequently stolen. They also replaced a couple non-gaming items that were left outside by UPS and stolen later in the year.
I wish UPS would stop doing that.
The Belligerent One CAGiversary! 1510 Posts Joined 11.9 Years Ago
Posted 12 January 2012 - 03:37 AM
Disagree. I ordered a Ben Hur UE Blu-ray box set during BF weekend and they canceled it about a week later. I come to find they handed out $10 coupons to just about everyone else but me. Thanks for nothing, jerks.
Best Buy has the best online customer service in my opinion. They are always throwing gift cards at me to correct mistakes and they are quick to fix the issues.
Jump forward to the DotD for Red Dead Redemption for $20 right before Christmas. I order it for store pickup and they send the email that it's ready. Fortunately I dawdled about getting out the door because they sent a second email that they didn't have it. Same thing happened with another location. They said to call if I'd like to change to free delivery. I call, get disconnected after running through menus for several minutes. Every day until I finally reached them I'd get four emails telling me to come get it, whoops, we don't have it.
Call and ask that they ship it. Immediately get an email that it's backordered. Expected, no biggie. Get shipment notice and arrange to meet my friend whom I was gifting it to. Mail comes and there's only one copy when I'd ordered two. Grrrrr. Call Beast Buy again and learn that the idiot who made the change set it to deliver one copy and CANCELED THE OTHER! Then she says she can't do anything about it.
I'm like, you're kidding, right? I've gotten jerked around for three weeks and because someone screwed up I'm supposed to be SOL? She puts me on hold and after five minutes comes back and says they'll redo the order at the deal price.
So, hell to the no are Beast Buy any good at online sales. If there's an upside, for some reason they gave me triple RZ points for a $1400 TV I bought because suddenly I get notification that I've got a $95 Reward cert coming. OK. Still want to junk-punch them though.
Seize the deal! CAGiversary! 9086 Posts Joined 4.9 Years Ago
Posted 12 January 2012 - 06:48 AM
CAG 4-Life CAGiversary! 546 Posts Joined 9.4 Years Ago
Posted 12 January 2012 - 03:50 PM
I am Thomaticus! CAGiversary! 5981 Posts Joined 12.0 Years Ago
Posted 13 January 2012 - 01:45 PM
Navigator CAGiversary! 538 Posts Joined 8.6 Years Ago
Posted 13 January 2012 - 02:57 PM
The Paragon CAGiversary! 946 Posts Joined 8.5 Years Ago
Posted 14 January 2012 - 01:24 PM
The Artist Formerly Known as ブルー神羅 CAGiversary! 3956 Posts Joined 10.2 Years Ago
Posted 15 January 2012 - 01:14 AM
Sorry to hear. On the flipside, had an amazing customer service experience with Amazon.co.jp not too long ago.
Amazon.com hands down, can't even believe how sucky the Amazon.ca is compared to it
Maybe this category should just be a battle of the Amazons
2016 Completed Games || My gaming blog
The Video Game Soundtrack Deals Thread ~ Where and how to buy game music online. Oh, and deals, too!
registered user CAGiversary! 3110 Posts Joined 7.9 Years Ago
Posted 15 January 2012 - 06:57 PM
CAGiversary! CAGiversary! 861 Posts Joined 6.4 Years Ago
Posted 17 January 2012 - 03:55 AM
I know the muffin man!
CAGiversary! CAGiversary! 9688 Posts Joined 12.7 Years Ago
Posted 17 January 2012 - 05:20 AM
CAGiversary! CAGiversary! 1286 Posts Joined 9.5 Years Ago
Posted 18 January 2012 - 06:37 PM
Blizzard Spy CAGiversary! 4202 Posts Joined 7.6 Years Ago
Posted 19 January 2012 - 04:32 PM
Shunts to the face CAGiversary! 534 Posts Joined 8.2 Years Ago
Posted 20 January 2012 - 01:53 AM
Savior, Conquerer, Hero, Villain. CAGiversary! 2167 Posts Joined 7.0 Years Ago
Posted 20 January 2012 - 06:15 AM
but they're still the best when you consider availability and results!
Posted 21 January 2012 - 03:05 PM
CAGiversary! CAGiversary! 3227 Posts Joined 10.1 Years Ago
Grandmaster Swag CAGiversary! 3568 Posts Joined 6.4 Years Ago
Posted 25 January 2012 - 01:37 AM
CAGiversary! CAGiversary! 81 Posts Joined 10.9 Years Ago
Posted 25 January 2012 - 05:05 AM
Old time CAG CAGiversary! 130 Posts Joined 12.1 Years Ago
Posted 25 January 2012 - 02:04 PM
CAG Veteran CAGiversary! 11 Posts Joined 12.3 Years Ago
Posted 25 January 2012 - 06:12 PM
CAGiversary! CAGiversary! 237 Posts Joined 4.6 Years Ago
Posted 02 February 2012 - 08:04 AM