Tyler Perry needs to stop making movies, because apparently all of the crazy people come out of the woodwork when one gets released.
Yesterday I had two (delightful) guests to deal with.
I was working concessions, and got put on the one register (out of nine) without a card swiper or a receipt printer. It's also at the complete opposite end of the stand from where we normally have people stationed, so there are about three unstaffed POS terminals between me and my closest coworker. So, thankfully, my line stayed short (people didn't realize I was there), but unfortunately I got to deal with these two lovely ladies.
First one was standing maybe twenty-five feet away from the counter with her head craned high and her wallet in her hand. I shout, "Can I help the next guest?" nothing. "Ma'am, can I help you?" nothing. Okay, let her decide. Fine. That happens all the time. A coworker of mine comes up and asks me to get him something because I don't have a line and everyone else does. We aren't allowed to use cups (even courtesy cups) with the theater logo on them. Instead, we have to bring our own. As I am handing him his drink, this woman looks at me and goes. "Is that really appropriate?"
Me: "I'm sorry? If you mean the cup.. he works here, we aren't allowed to-"
Her: "He WORKS HERE? That's your excuse for letting him cut in front of a line of people and then serving him? What's WRONG WITH YOU? I need to speak to your manager. You can't be this fucking stupid."
Me: "Ma'am, there isn't one down here right now. Would you like a different cashier to help you and I can-"
Her: "Don't play dumb. You're probably going to get fired because you're such a shitty employee. No. Get someone. RIGHT NOW."
At this point the closest coworker walkied in one of our supervisors who came to my rescue.
Him: "Ma'am, what's wrong?"
Her: "This fucking idiot- DON'T STAND THERE LIKE YOU DON'T KNOW WHAT YOU DID WRONG, GOD. WHAT IS WRONG WITH KIDS TODAY? TOO FUCKING STUPID TO HAVE ANY GODDAMN SENSE -just let some sorry excuse for an employee cut in front of a line and served him. And her excuse was that he WORKS HERE? No. I spend all of this money and I expect decent customer service. What the
is wrong with all of you?"
Him: "What can I do to make this better? Do you want something for free? What can I do?"
Her: "NO, I don't want something for free. GOD. DON'T TRY TO WRITE ME OFF LIKE I'M SOME HASSLE. IS IT TOO MUCH TO EXPECT DECENT CUSTOMER SERVICE? You know what, fine. I'm calling corporate because neither of you know how to do your jobs. I'll have you fired for this, you degenerate bitch. If I tried pulling your stunt at costco, you have no idea. God. You are SO FUCKING STUPID, JESUS CHRIST."
and left. I had no idea what to say to this woman, because I do need my job- and according to my supervisor, I had done nothing wrong. In his exact words: "I know that probably got under your skin.. but that lady was just crazy. Okay? Don't worry about it."
I find it hard to believe she ever worked in retail/customer service, too. Crazy bitch.
Second one was during the extra hour they kept me because of the rush. Girl comes up and demands I give her an icee from the broken icee flavor (it's not entirely frozen and very syrupy, we just mix it with the other flavors but don't sell it on its own because it's broken.) after I explain to her that it's broken and that I'm really not supposed to be selling it, a diet coke and some overpriced candy. I hand her the icee and the candy while I fill the coke and then I hand that to her as well. While she's sticking her huge ass purse on my counter, she knocks over the coke, and it slowly seeps towards her phone. I saw her snatch up the phone before the liquid got anywhere near it, which is a vital point for later. As I'm mopping it up:
Her: "I don't want the coke. Forget it."
Me: "Okay (takes it off of sale) Your total will then be 10.75."
Her: "Actually, no. You need to give me that drink for free."
Me: "I can't do that, you knocked it over and you said you didn't want it. You didn't pay for it, so you can't have it."
Her: "Then go get your manager."
Whatever. Not in the mood to deal with extra bullshit today. I go and get the manager on duty and explain to him that this girl just wants free shit for no reason, so he goes up to her and she says:
Her: "Your employee
knocked over my drink and my phone got wet! I want it for free."
Him: "Did your phone get damaged?"
Her: "Yes! It doesn't even work anymore!"
As she is saying this, her phone rings and she answers it because IT DIDN'T GET WET.
Him: "No, you can't have a free anything. Your total is 10.75. Will that be cash or credit?"
Her: "But my phone-"
Him: "Works fine. Now pay, or let the next customer through, because you are wasting our time."
Ten minutes later she came back demanding we comp her icee as well because it was "too syrupy."
Coworker told her he couldn't replace it because the flavor was out, and she saw me as I was running for someone before I left. Instead of even calling out "hey kid" she just shook her cup at me saying "UH, HELLO?"
"Sorry- no refills. I warned you it was broken, twice, so you'll just have to live with it." and left.
I really hate people. One-hundred and ten percent.