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GamersGate Thread


#3361 mombbsmj   CAGiversary! CAGiversary!   462 Posts   Joined 11.6 Years Ago  

Posted 07 January 2013 - 01:49 PM

I just got a key for Viking too.

#3362 Stonekeep   ThePizzaDude CAGiversary!   598 Posts   Joined 2.7 Years Ago  

Posted 07 January 2013 - 01:58 PM

I wouldn't get your hopes up. Like I said, if it's already 75% off, it's likely not going to get any lower than that. Couple that with the fact that there is literally no mention of anything other than Arma II being a daily deal and I don't think you're getting it any lower than $7.50 for right now. That and Arma II has a timer on its page, while Just Cause 2 does not.

and now it's 30$ :bouncy:

#3363 FoxyPie   Better Than You CAGiversary!   14343 Posts   Joined 9.4 Years Ago  

Posted 07 January 2013 - 02:01 PM

I just checked a few minutes ago, and I now have a key for Viking. :)



Thanks for the heads up. Just got mine too :)

#3364 lidl   Hoarder CAGiversary!   202 Posts   Joined 5.6 Years Ago  

Posted 07 January 2013 - 03:02 PM

http://www.gamersgat...iday-sale-issue

Update 07 January 2013:
Dear Members,
Over the holidays we had a few problems with our site that affected some of you who bought or tried to buy the Bethesda New Year Collection and the Borderlands 2 Four-Pack.
We mistakenly advertised these packs at a price much lower than intended.
Many customers were quick to purchase the bundles at these low prices, in fact so many that our servers buckled under the pressure resulting in additional technical problems.
What does this mean for you?

  • If you have managed to access at least one serial key
This means that we were able to complete your order. As difficult as it is for us, we will be honoring the price that we advertised and you will get to keep all of the games you bought – we’re currently waiting on serial keys to complete your orders and will deliver them as soon as possible.

  • If you have not managed to access any of the games
This means that we were not able to complete your order, and have therefore reversed your payment. We understand the disappointment that you have experienced especially during the Holiday season and as compensation we are providing your account with a 20% discount valid on all purchases on the GamersGate site until 31 December 2013. In the few cases where discounts are not permitted, we will do our best to provide similar compensation (e.g. the equivalent amount in Blue Coins). The discount is not valid when purchasing Blue Coins.
We want to apologize for these mistakes and the amount of time it has taken to resolve everything. It is possible that there are some who may be “stuck in the middle” and we would like to direct them to our support team so we can help you individually. Please be aware that due to the above issues, our support team is under heavy pressure – we will be answering all tickets we receive, but it may take longer than usual until things calm down.
We hope that you can be pleased with the resolution of these issues, and that we can continue to deliver fantastic deals and some exciting new releases as we move forward.




That's what I get for not clicking on the Show key button :( :( :(
:hd: :360: :psp: :gba: :wii: :dvd: :ps2: :xbox: :gc: :ds: :pc: :ps3:

#3365 Corpekata   CAGiversary! CAGiversary!   1358 Posts   Joined 4.3 Years Ago  

Posted 07 January 2013 - 03:07 PM

Kinda wish I had gotten refunded on the one glitched item I had in order to get that discount honestly.

#3366 Malibuz0r   CAG in Training CAGiversary!   74 Posts   Joined 2.7 Years Ago  

Posted 07 January 2013 - 03:07 PM

Are there any new discount codes? "IAMANELDERGEEK" is invalid now.

#3367 spoderman   I thought Harvey Dent said that CAGiversary!   13677 Posts   Joined 9.8 Years Ago  

Posted 07 January 2013 - 03:10 PM

Kinda wish I had gotten refunded on the one glitched item I had in order to get that discount honestly.


I wonder how the discount will work. My Bethesda pack got refunded (and I never received keys), but I got a key from my BL2 4 pack. Does that make me eligible for the discount? I don't seem to have any sort of discount currently.

EDIT: Nevermind, checked again and I do have the discount. Nice.

Edited by spoderman, 07 January 2013 - 03:42 PM.


#3368 Stonekeep   ThePizzaDude CAGiversary!   598 Posts   Joined 2.7 Years Ago  

Posted 07 January 2013 - 03:11 PM

Are there any new discount codes? "IAMANELDERGEEK" is invalid now.


Not for now

#3369 Rockopotamus   My riffs are bottomless. CAGiversary!   329 Posts   Joined 10.9 Years Ago  

Rockopotamus

Posted 07 January 2013 - 03:13 PM

So the people who complained and whined and wanted to crucify GG over a glitch now get rewarded with a 20% year long discount......

Words fail me.

#3370 Motoki   Big Fish Grandma CAGiversary!   12159 Posts   Joined 4.0 Years Ago  

Posted 07 January 2013 - 03:20 PM

So the people who complained and whined and wanted to crucify GG over a glitch now get rewarded with a 20% year long discount......

Words fail me.



There was an item for sale on their page that they did not fulfill at the stated price even though people paid for it at the price that was shown. I think in those cases it's reasonable to provide some compensation. Beyond even that, it makes business sense for them to do it. It doesn't matter if you or I or anyone else thinks it was right or wrong, if they have a good chunk of people unhappy with them it means those people may not shop there and may badmouth them to other people. Not good for their long term bottom line.

Just in general though if a store is unable to fulfill something as advertised I think it's good customer service to offer some compensation in return.

I realize this is going to create even more pissing and moaning among people who didn't get the discount but I think all things considered if they simply felt they couldn't fulfill those orders then this is the next best thing they could do.

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go find another forum to clog up with your chunky stink
-jle7385


#3371 Stonekeep   ThePizzaDude CAGiversary!   598 Posts   Joined 2.7 Years Ago  

Posted 07 January 2013 - 03:25 PM

20% on all purchases until the end of the year?
wtf.

#3372 Momouchi   Drowning in backlog CAGiversary!   2386 Posts   Joined 6.9 Years Ago  

Posted 07 January 2013 - 03:25 PM

The 20% discount will help them save some face after the terrible handling of this situation. Hopefully everyone ends up forgetting about this and GG doesn't go under.

fs_overall.png


#3373 The End   is nigh! CAGiversary!   5256 Posts   Joined 11.0 Years Ago  

Posted 07 January 2013 - 03:32 PM

I wonder how the discount will work. My Bethesda pack got refunded (and I never received keys), but I got a key from my BL2 4 pack. Does that make me eligible for the discount? I don't seem to have any sort of discount currently.


I'm in a similar position, except it was the BL2 4-Pack that I didn't get any keys for. I just checked and the discount is showing for me. So I guess as long as you got refunded for one of the orders, you'll get the discount.

I wonder how this works for the lucky few who got keys and a refund.

#3374 INCyr   Devotee of CAGthulhu CAGiversary!   1111 Posts   Joined 8.1 Years Ago  

Posted 07 January 2013 - 03:33 PM

What about the Stardock collection? I was able to access my keys for that, and would rather have that collection restored at the sale price ($25) than a 20% discount for the rest of the year. I wonder if it's worth putting in a support ticket regarding that?

Speaking of, where do you find out if you have the discount?

#3375 Motoki   Big Fish Grandma CAGiversary!   12159 Posts   Joined 4.0 Years Ago  

Posted 07 January 2013 - 03:33 PM

20% on all purchases until the end of the year?
wtf.



It's not like there wasn't a long period of time when a lot of people were getting 15% IGN discounts, during some of that time which it stacked with an additional 5% discount.

What about the Stardock collection? I was able to access my keys for that, and would rather have that collection restored at the sale price ($25) than a 20% discount for the rest of the year. I wonder if it's worth putting in a support ticket regarding that?
Speaking of, where do you find out if you have the discount?


I supsect it may be a while before they go through and attach that discount to every account affected. It also wouldn't shock me if they miss some and it has to be manually added through support. They even hinted at that scenario in the statement.

As far as Stardock/D&D/Viking/Alan Wake/C&C/Renegade Ops/everything-that-was-a-price-mistake-that-wasn't-Bethesda-or-BL2, reading between the lines since they weren't even mentioned, and since the Viking people got their keys today I think those are completely safe and not on the chopping block, nor will you likely get a discount based on those. The main concern they have seems to be with Bethesda and BL2.

2969.png
go find another forum to clog up with your chunky stink
-jle7385


#3376 The End   is nigh! CAGiversary!   5256 Posts   Joined 11.0 Years Ago  

Posted 07 January 2013 - 03:36 PM

Speaking of, where do you find out if you have the discount?


Easiest way is probably to just add something to your cart and see if a discount has been applied. That's what I did.

#3377 PCgamerz   CHE@P or no deal CAGiversary!   164 Posts   Joined 3.8 Years Ago  

Posted 07 January 2013 - 03:38 PM

I wonder how this works for the lucky few who got keys and a refund.

Sounds like free games, they're so lucky:bouncy:

PCgamerzz.png?font=DroidSans&userbg=1&gl

  aAavubI.png                                   6KZ48wP.png?4                                    ZyWUSqV.jpg

 

I hate price differences & region restricted :evil:

 


#3378 Genocidal   Summer of Punk CAGiversary!   4845 Posts   Joined 10.4 Years Ago  

Posted 07 January 2013 - 03:38 PM

How long until December 31st doesn't actually mean December 31st?

I'm torn. On the one hand, I'll get my keys, but on the other, I know they'll have more pricing errors in the future and 20% off is pretty solid. Maybe since I had a pack removed as well as a pack fulfilled I'll get both.

Edit: Looks like I get both. GamersGate, you're so incompetent that I can't stay mad at you.
x8uorcw.jpggenocidal.png
[img=http://steamsigs.com/steam.php?id=genocidal&pngimg=http://i.imgur.com/fLZMY.png&tborder=0.png

If I would go back in time, the one person in history I'd like to make tap out would have to be... Jesus


#3379 plft   Ploceus castaneiceps CAGiversary!   822 Posts   Joined 8.2 Years Ago  

Posted 07 January 2013 - 03:46 PM

I just received this email, which adds to the recent discussion. It's actually the first email of any type I've gotten from Gamersgate since I ordered the Bethesda collection.

Dear ,

Over the holidays we had a few problems with our site that affected you and your purchase of the Bethesda New Year Collection or the Borderlands 2 Four-Pack. We mistakenly advertised these packs at a price much lower than intended.

As difficult as it is for us, we will be honoring the price that we advertised – we´re currently waiting on serial keys to complete your order and will deliver them as soon as possible.

We want to apologize for our mistakes and the amount of time it has taken to resolve everything. Please be aware that due to these issues, our support team is under heavy pressure – we will be answering all tickets we receive, but it may take longer than usual until things calm down.

We hope that you can be pleased that this issue has been resolved, and that we can continue to deliver fantastic deals and some exciting new releases as we move forward.

Best regards,
GamersGate Team


Edited by plft, 07 January 2013 - 04:05 PM.


#3380 shrinerr   Now whatcha gon' do wit it? CAGiversary!   665 Posts   Joined 11.2 Years Ago  

Posted 07 January 2013 - 03:48 PM

Just got that email as well. Thank god I redeemed 2 of the games. Now to figure out what to do with the rest :)

#3381 spoderman   I thought Harvey Dent said that CAGiversary!   13677 Posts   Joined 9.8 Years Ago  

Posted 07 January 2013 - 03:48 PM

I just received this email, which adds to the recent discussion. it's actually the first email of any type I've gotten from Gamersgate since I ordered the Bethesda collection.


Yep, I just got the same email.

#3382 INCyr   Devotee of CAGthulhu CAGiversary!   1111 Posts   Joined 8.1 Years Ago  

Posted 07 January 2013 - 03:49 PM

I supsect it may be a while before they go through and attach that discount to every account affected. It also wouldn't shock me if they miss some and it has to be manually added through support. They even hinted at that scenario in the statement.

As far as Stardock/D&D/Viking/Alan Wake/C&C/Renegade Ops/everything-that-was-a-price-mistake-that-wasn't-Bethesda-or-BL2, reading between the lines since they weren't even mentioned, and since the Viking people got their keys today I think those are completely safe and not on the chopping block, nor will you likely get a discount based on those. The main concern they have seems to be with Bethesda and BL2.


Yeah, it looks like I have the discount, so there's that. Sadly my Stardock order was part of my Bethesda order (trying to buy 4 for 3) so when they pulled/canceled my Bethesda order, they pulled the Stardock packs as well. I managed to trade a few codes from them, but hadn't applied any to my own account (that'll teach me) because... well, I don't know why. I just didn't get around to it. Stupid of me, I know. Anyway, the Stardock packs are gone from my account now, and since I got a refund, I doubt I'll be seeing them replaced.

I ended up picking up GalCiv from another CAGer, but it would have been nice to have picked up the Fallen Enchantress key as well. *sigh*

#3383 Detruire   Would have finished the dark skin first CAGiversary!   4865 Posts   Joined 2.8 Years Ago  

Posted 07 January 2013 - 03:52 PM

Finally!

On one had I'm glad that I won't be losing any of the games that I received... but on the other, I'm disappointed that I didn't get the discount and don't know anyone that did.

#3384 Stonekeep   ThePizzaDude CAGiversary!   598 Posts   Joined 2.7 Years Ago  

Posted 07 January 2013 - 03:54 PM

So this means 10% higher prices on everything?

#3385 Syntax Error   Art School Dropout CAGiversary!   5267 Posts   Joined 3.1 Years Ago  

Syntax Error

Posted 07 January 2013 - 03:56 PM

20% compensation works with blue coins.

I might plotz.

#3386 CygnusYYZ   CAG in Training CAG in Training   11 Posts   Joined 3.1 Years Ago  

CygnusYYZ

Posted 07 January 2013 - 03:58 PM

I've just received this message on GamersGate:

Dear Gabriel,

Over the holidays we had a few problems with our site that affected you and your purchase of the Bethesda New Year Collection or the Borderlands 2 Four-Pack. We mistakenly advertised these packs at a price much lower than intended.

As difficult as it is for us, we will be honoring the price that we advertised – we´re currently waiting on serial keys to complete your order and will deliver them as soon as possible.

We want to apologize for our mistakes and the amount of time it has taken to resolve everything. Please be aware that due to these issues, our support team is under heavy pressure – we will be answering all tickets we receive, but it may take longer than usual until things calm down.

We hope that you can be pleased that this issue has been resolved, and that we can continue to deliver fantastic deals and some exciting new releases as we move forward.

Best regards,
GamersGate Team


Anybody else received it too?

#3387 AlexIW   CAGiversary! CAGiversary!   58 Posts   Joined 6.4 Years Ago  

Posted 07 January 2013 - 03:59 PM

Got the email too. Now it hurts I didn't order the BL2 pack.. But at least I got two Bethesda bundles :D

#3388 zennoux   CAGiversary! CAGiversary!   93 Posts   Joined 9.1 Years Ago  

Posted 07 January 2013 - 04:00 PM

How long until December 31st doesn't actually mean December 31st?

I'm torn. On the one hand, I'll get my keys, but on the other, I know they'll have more pricing errors in the future and 20% off is pretty solid. Maybe since I had a pack removed as well as a pack fulfilled I'll get both.

Edit: Looks like I get both. GamersGate, you're so incompetent that I can't stay mad at you.


I'm in the same boat as you. 1 pack redeemed and one canceled and I got the discount as well.

#3389 poxi   something went wrong CAGiversary!   724 Posts   Joined 3.5 Years Ago  

Posted 07 January 2013 - 04:03 PM

I'm perfectly fine with their resolution. I didn't receive discount, but with keys from another Beth pack I should be able to make $50+ profit by selling them far away from CAG forums. It's definitely more than the savings I would get from aditional -20% of game/dlc price, because I doubt I will be getting anything which costs more than $5 after another discount in the foreseeable future.

#3390 The End   is nigh! CAGiversary!   5256 Posts   Joined 11.0 Years Ago  

Posted 07 January 2013 - 04:05 PM

20% compensation works with blue coins.

I might plotz.


Heh, you're right. It's not supposed to apply, but it does.