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GamersGate Thread


#4291 Idiotekque   couch slave CAGiversary!   8662 Posts   Joined 4.6 Years Ago  

Posted 06 March 2013 - 12:00 AM

Before the Bethesda fiasco, I always got a support reply in a few days. GG support is the best around... you just have to wait a 2 weeks to a month to get a reply now.

I'm pretty sure my last ticket took a month to get a reply.

Terraria - $1 (Steam),  X3: Terran Conflict - $2 (Steam)Fable: The Lost Chapters - $2 (Steam)

 

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#4292 joecool4279   CAG in Training CAGiversary!   27 Posts   Joined 3.7 Years Ago  

joecool4279

Posted 06 March 2013 - 04:28 AM

Quick Question: For those of you who've had to submit a support ticket, what was the longest turn around time?

I'm looking for a worst case scenario.


I waited 3 weeks. It was terrible. I ended up submitting a second ticket (even though they say not to), because after 3 weeks I just assumed they misfiled it or something. Even their support page claimed a max wait time of 10 days due to all the support tickets they have over the big Bethseda screw up.

I tried to contact them through Twitter. Went nowhere. I then tried Facebook and I finally got a reply reprimanding me for submitting a 2nd ticket and a "reply" to my first ticket to provide additional info. [Paypal doubled billed me for the purchase and they corrected and refunded the double charge pretty quickly without me having to contact them]. It doesn't say anything on their ticket submission page about not "replying" to your tickets, but they reprimanded me for it. Then they told me my ticket was now pushed back to the end of the line.

Nice to know they can't respond to a support ticket within 3 weeks, but spend enough time of Facebook to reply on there.

I replied telling them how rude their service was and after 3 weeks they should be more sensitive to my issue and push it to the front of the line instead of sending it to the far reaches of forever. It was a really simple problem. I had a receipt for a purchase of Sanctum. Money was subtracted from my Paypal. I didn't have the game in my GG library. All they had to do was add the game. Not a 3+ week issue. A little frustrating to buy something and not have access to it.

I told them their service is the worst I'd ever seen like seriously ever. I told them I didn't trust them to resolve the issue and would just report them to Paypal for not providing a product I paid them for. This was through Facebook messaging. They got back to me within a day after that and the game showed up in my library. No apology. You'd think they'd have at least thrown me a coupon after the long wait and rude service.

#4293 IAmTheCheapestFox   Better Than You CAGiversary!   17653 Posts   Joined 10.5 Years Ago  

IAmTheCheapestFox

Posted 06 March 2013 - 04:35 AM

I waited 3 weeks. It was terrible. I ended up submitting a second ticket (even though they say not to), because after 3 weeks I just assumed they misfiled it or something. Even their support page claimed a max wait time of 10 days due to all the support tickets they have over the big Bethseda screw up.

I tried to contact them through Twitter. Went nowhere. I then tried Facebook and I finally got a reply reprimanding me for submitting a 2nd ticket and a "reply" to my first ticket to provide additional info. [Paypal doubled billed me for the purchase and they corrected and refunded the double charge pretty quickly without me having to contact them]. It doesn't say anything on their ticket submission page about not "replying" to your tickets, but they reprimanded me for it. Then they told me my ticket was now pushed back to the end of the line.

Nice to know they can't respond to a support ticket within 3 weeks, but spend enough time of Facebook to reply on there.

I replied telling them how rude their service was and after 3 weeks they should be more sensitive to my issue and push it to the front of the line instead of sending it to the far reaches of forever. It was a really simple problem. I had a receipt for a purchase of Sanctum. Money was subtracted from my Paypal. I didn't have the game in my GG library. All they had to do was add the game. Not a 3+ week issue. A little frustrating to buy something and not have access to it.

I told them their service is the worst I'd ever seen like seriously ever. I told them I didn't trust them to resolve the issue and would just report them to Paypal for not providing a product I paid them for. This was through Facebook messaging. They got back to me within a day after that and the game showed up in my library. No apology. You'd think they'd have at least thrown me a coupon after the long wait and rude service.



You sound like you were pretty rude to them so why would you expect a coupon? And for a $1 Sanctum game? They probably hoped you go away as a customer.

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#4294 Severose   I'm okie dokie and loopy CAGiversary!   2428 Posts   Joined 5.4 Years Ago  

Posted 06 March 2013 - 05:12 AM

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CAG: a place to buy/sell/trade games the right way.

GMG ref link: $2 when you spend $2, instantly!
 

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#4295 pROvIs   Clash With Reality CAGiversary!   2892 Posts   Joined 9.5 Years Ago  

Posted 06 March 2013 - 05:21 AM

Before the Bethesda fiasco, I always got a support reply in a few days. GG support is the best around... you just have to wait a 2 weeks to a month to get a reply now.

I'm pretty sure my last ticket took a month to get a reply.


I'm not sure about best around. Amazon is always great.

GMG has always been great to me too. I asked them to cancel my tomb raider preorder because I got the amd voucher and they said they can't refund me because it had been over 60 days and Paypal wouldn't let them. Right as I started to feel the rage they sent an email offering "credit" as an apology. Well turns out they game me what I paid in store credit and I got to keep the game. Can't beat that resolution.
Steam Games to Trade/Sell: None right now
WTB: Anything on my Wishlist

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#4296 Stonekeep   ThePizzaDude CAGiversary!   598 Posts   Joined 3.8 Years Ago  

Posted 06 March 2013 - 05:28 AM

Wow, I got that on PC retail disc somewhere, too.

I don't recall it going anywhere digitally.
Plus, AFAIK, it's impossible to get to run on modern PC's.

EDIT:
Okay, hmmm....
maybe not...
Don't know - ain't tested any of this.


It works on win7 64

#4297 stupidproz1   CAGiversary! CAGiversary!   2489 Posts   Joined 5.1 Years Ago  

stupidproz1

Posted 06 March 2013 - 06:35 AM

Gamersgate is letting me add one of the bioshock inifinite pre order games to my account now =)

#4298 Punisher138   Cthulhu Fhtagn! CAGiversary!   623 Posts   Joined 6.4 Years Ago  

Punisher138

Posted 06 March 2013 - 05:59 PM

Anyone know why the 20% off isnt working for SimCity? I thought it was good for all games?
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#4299 SadPanda99   I hate know it alls CAGiversary!   4533 Posts   Joined 12.8 Years Ago  

Posted 06 March 2013 - 06:16 PM

Anyone know why the 20% off isnt working for SimCity? I thought it was good for all games?


Only games without draconian DRM :)
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PM me to trade for EA PGA 11, MMA, Shift 2 Season Passes

#4300 Syntax Error   Art School Dropout CAGiversary!   7699 Posts   Joined 4.2 Years Ago  

Syntax Error

Posted 06 March 2013 - 08:13 PM

Anyone know why the 20% off isnt working for SimCity? I thought it was good for all games?

It's good for all games except for the ones it's not good for. Which are those? Prepare yourself for an adventure of discovery and you find out via trial-and-error!

#4301 elessar123  

Posted 06 March 2013 - 08:15 PM

Anyone know why the 20% off isnt working for SimCity? I thought it was good for all games?


It only applies to what they call a game. Since it's a town simulator, the discount does not apply.

#4302 asheskitty  

asheskitty

Posted 06 March 2013 - 09:02 PM

It's more of a social network with something to do tacked on. ^_~

༼つ ◕_◕ ༽つ PRAISE GOLD HELM ༼ つ ◕_◕ ༽つ

It rubs the lotion on it's skin or else it gets Bad Rats again.

♥·.·´¯`·.·♥ Le Mew - Le Purrrrr ♥·.·´¯`·.·♥
Price Trackers --- Enhanced Steam --- SteamGameSales --- IsThereAnyDeal --- CamelCamelCamel Amazon $5 off w/EC List

Don't you be messin' with asheskitty. That girl be from the STREETS, yo.


#4303 Punisher138   Cthulhu Fhtagn! CAGiversary!   623 Posts   Joined 6.4 Years Ago  

Punisher138

Posted 06 March 2013 - 09:36 PM

It only applies to what they call a game. Since it's a town simulator, the discount does not apply.


Wow, that's some bullshit. Oh well
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#4304 elessar123  

Posted 06 March 2013 - 10:31 PM

Wow, that's some bullshit. Oh well


I think he took it seriously.

#4305 gilby   CAG Veteran CAGiversary!   3897 Posts   Joined 4.1 Years Ago  

Posted 06 March 2013 - 10:56 PM

I think he took it seriously.


I think you're right.

#4306 Idiotekque   couch slave CAGiversary!   8662 Posts   Joined 4.6 Years Ago  

Posted 06 March 2013 - 11:52 PM

I'm not sure about best around. Amazon is always great.

9 out of 10 times with Amazon, it doesn't matter how many times I explain my issue, they just can't understand and help me quickly. It's always back and forth with foreign support reps who repeat things and apologize over and over for not understanding the issue. One time I expressed a complaint about something, and they refunded my purchase immediately... when I did not want a refund. It's a joke.

That said, they always solve things in the end, even if that means just giving you credit. It's like they aren't trained to do their jobs at all, and are simply told "If the customer isn't happy, throw store credit at them."

Like I said, GG is ridiculously slow, but I've never had a problem with them besides that. Hell, they gave most people full refunds AND all the keys during the Bethesda fiasco. I'd call that pretty fucking awesome.

Terraria - $1 (Steam),  X3: Terran Conflict - $2 (Steam)Fable: The Lost Chapters - $2 (Steam)

 

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#4307 smurfinaus   GOGger's Unite!! :) CAGiversary!   623 Posts   Joined 5.1 Years Ago  

Posted 07 March 2013 - 12:57 AM

9 out of 10 times with Amazon, it doesn't matter how many times I explain my issue, they just can't understand and help me quickly. It's always back and forth with foreign support reps who repeat things and apologize over and over for not understanding the issue. One time I expressed a complaint about something, and they refunded my purchase immediately... when I did not want a refund. It's a joke.


I thought Amazon cs was in the US....
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#4308 Idiotekque   couch slave CAGiversary!   8662 Posts   Joined 4.6 Years Ago  

Posted 07 March 2013 - 01:06 AM

I thought Amazon cs was in the US....

No, not at all. Every single support rep I get has a very obscure Indian name. No offense to Indians, of course, you guys just have some wild names.

Terraria - $1 (Steam),  X3: Terran Conflict - $2 (Steam)Fable: The Lost Chapters - $2 (Steam)

 

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#4309 IAmTheCheapestFox   Better Than You CAGiversary!   17653 Posts   Joined 10.5 Years Ago  

IAmTheCheapestFox

Posted 07 March 2013 - 01:06 AM

I've never had much of an issue with Amazon. But usually I am demanding a refund so I get what I want. Once they were completely incompetent and clueless which was frustrating, but for the most part they are cool.

I don't know what complicated instructions Idiot gives them.

"I'd like you to gently, and I repeat, gently, place a replacement copy of this digital game in my library in the same order as it is now, right before The Secret World and right after the third copy of The Secret World I have purchased. Do so between 3:05 and 3:06 PM PST. Thank you."

Interested in multiplayer and co-op events on Steam?  Then join Spoderbro and Foxbro's Multiplayer and Bro-Op Steam group!  Add me on Steam for an invite:  http://steamcommunit...d/cheaplikeafox

 

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#4310 Motoki   Big Fish Grandma CAGiversary!   16772 Posts   Joined 5.1 Years Ago  

Posted 07 March 2013 - 01:36 AM

I thought Amazon cs was in the US....


Wait, people still have customer service in the US? :-P
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go find another forum to clog up with your chunky stink
-jle7385

#4311 Idiotekque   couch slave CAGiversary!   8662 Posts   Joined 4.6 Years Ago  

Posted 07 March 2013 - 01:39 AM

Wait, people still have customer service in the US? :-P

Best Buy does. Problem is, when I contacted them, I got a lady who sounded like a 60+ year old southern belle who didn't know what "video games" were.

Just because support might be in the US doesn't mean it's better.

Terraria - $1 (Steam),  X3: Terran Conflict - $2 (Steam)Fable: The Lost Chapters - $2 (Steam)

 

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#4312 MysterD   CAG's "Iconic" Toaster & VRAM Fanatic CAGiversary!   20581 Posts   Joined 12.7 Years Ago  

Posted 07 March 2013 - 01:43 AM

What about Steam's CS?
(Customer Support, not Counter-Strike).

#4313 IAmTheCheapestFox   Better Than You CAGiversary!   17653 Posts   Joined 10.5 Years Ago  

IAmTheCheapestFox

Posted 07 March 2013 - 02:00 AM

I wouldn't call anything steam does "customer service."

I know Sears/KMart has a US based CS team, but you only get them if you raise hell on social media or find away around their foreign based team.

Interested in multiplayer and co-op events on Steam?  Then join Spoderbro and Foxbro's Multiplayer and Bro-Op Steam group!  Add me on Steam for an invite:  http://steamcommunit...d/cheaplikeafox

 

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Week of September 26th: Brutal Legend, Halo 5, MX v. ATV Reflex/Gas Guzzlers Extreme


#4314 Motoki   Big Fish Grandma CAGiversary!   16772 Posts   Joined 5.1 Years Ago  

Posted 07 March 2013 - 02:02 AM

It's been widely speculated that Steam Support (aka people that have no clue how to help you so just pull a response out of their ass) is outsourced and my experience with them would certainly point to this, but Valve tends to be really secretive and I could find no official confirmation of this.
steam_sig.png
go find another forum to clog up with your chunky stink
-jle7385

#4315 hal   Game Hoarder CAGiversary!   5398 Posts   Joined 9.7 Years Ago  

Posted 07 March 2013 - 02:31 AM

I wouldn't call anything steam does "customer service."


It's more like "user maintenance"

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#4316 IAmTheCheapestFox   Better Than You CAGiversary!   17653 Posts   Joined 10.5 Years Ago  

IAmTheCheapestFox

Posted 07 March 2013 - 02:49 AM

http://www.gamersgat...ldier-vs-aliens

Cool looking PvZ rip off.



http://www.gamersgat...private-sheep-2

Angry Birds Rip Off?

Interested in multiplayer and co-op events on Steam?  Then join Spoderbro and Foxbro's Multiplayer and Bro-Op Steam group!  Add me on Steam for an invite:  http://steamcommunit...d/cheaplikeafox

 

Upcoming Events:

Week of September 19th: DOOM w/ special guest bro MysterD, The Crew, Call of Duty Black Ops Zombies

Week of September 26th: Brutal Legend, Halo 5, MX v. ATV Reflex/Gas Guzzlers Extreme


#4317 cheapo72   Run, you pigeons! CAGiversary!   1357 Posts   Joined 8.5 Years Ago  

Posted 07 March 2013 - 04:34 AM

So where's the Severose review on this. For $1.63, I'll pick it up.

#4318 Severose   I'm okie dokie and loopy CAGiversary!   2428 Posts   Joined 5.4 Years Ago  

Posted 07 March 2013 - 05:14 AM

So where's the Severose review on this. For $1.63, I'll pick it up.


Bought. Give me a couple months to "play" it. ;)

CAG: a place to buy/sell/trade games the right way.

GMG ref link: $2 when you spend $2, instantly!
 

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#4319 MrBonk   CAG Veteran CAGiversary!   618 Posts   Joined 3.8 Years Ago  

Posted 07 March 2013 - 06:43 PM

Sonic All Stars Racing Transformed only 12$ after 20% right now.

<3

#4320 MnemnocH   Cupcakes! CAGiversary!   513 Posts   Joined 4.2 Years Ago  

Posted 07 March 2013 - 06:48 PM

Sonic All Stars Racing Transformed only 12$ after 20% right now.

<3


$36 for 4pack or $9 each

I can host one if there's enough interest

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