In-stock items that you purchase mysteriously go out-of-stock as soon you purchase them. So be careful if you're in a rush. For example, last week I ordered about 4 or 5 DVDs, Kill Bill and Dumb & Dumber suddenly became backordered, and 10 days later I'm still waiting for them. Kill Bill did just come out, but I see it everywhere, so I don't know why or how it could be backordered. I also find it strange that there was a mad rush on D&D even though it was on sale for 9.99. I think it must just depend on which warehouse the stuff ships out of. I've had stuff get here within 3 days, but you're more likely looking at 5-7 shipping days (Mon-Sat USPS).
That said, I've never had a problem with the condition of games or DVDs. I have had problems on other sites (namely Amazon) with out-of-control boxcutters putting a razor cut through the plastic of an Amaray case.
Overall, not too bad, if you have the patience to wait a few extra days.