Jump to content


- - - - -

DVD/Blu Digital / Ultraviolet Code Discussion Thread


#61 Kerouac   CAGiversary! CAGiversary!   1891 Posts   Joined 9.0 Years Ago  

Posted 04 March 2013 - 08:22 PM

Why would anyone have hundreds of dollars in cinemanow credit?


There was a guy selling $25 to $35 worth of credit for ~$5. A lot of people stocked up. Personally, I had used all of my credit save for the last batch I purchased. I contacted the seller, but have not received a reply. I was able to file a dispute with Paypal. Hopefully, I receive a refund. Anyone else purchase credit from John?

#62 SadPanda99   I hate know it alls CAGiversary!   4578 Posts   Joined 15.9 Years Ago  

Posted 04 March 2013 - 08:35 PM

There was a guy selling $25 to $35 worth of credit for ~$5. A lot of people stocked up. Personally, I had used all of my credit save for the last batch I purchased. I contacted the seller, but have not received a reply. I was able to file a dispute with Paypal. Hopefully, I receive a refund. Anyone else purchase credit from John?


I'm not sure you can escalate to paypal without BB specifically stating fraud was the reason for the credit's disappearance, lets face it, at this point it's the cinemanow website at fault.

#63 RDLee   Twitter.com/RDLee CAGiversary!   264 Posts   Joined 11.7 Years Ago  

Posted 04 March 2013 - 08:36 PM

There was a guy selling $25 to $35 worth of credit for ~$5. A lot of people stocked up. Personally, I had used all of my credit save for the last batch I purchased. I contacted the seller, but have not received a reply. I was able to file a dispute with Paypal. Hopefully, I receive a refund. Anyone else purchase credit from John?


He has a new email now if it's the same guy I'm thinking of?

CinemaNow Man or something like that is his gimmick now.

I bought over $1000 in credit off him in the past several months.

Everything was great until now. Doesn't mean it's his fault yet though because no one knows.

#64 Kerouac   CAGiversary! CAGiversary!   1891 Posts   Joined 9.0 Years Ago  

Posted 04 March 2013 - 08:48 PM

I'm not sure you can escalate to paypal without BB specifically stating fraud was the reason for the credit's disappearance, lets face it, at this point it's the cinemanow website at fault.


He has a new email now if it's the same guy I'm thinking of?

CinemaNow Man or something like that is his gimmick now.

I bought over $1000 in credit off him in the past several months.

Everything was great until now. Doesn't mean it's his fault yet though because no one knows.


It's the same guy I purchased the codes from. When I called I was told the codes were invalid. Also, I still had several codes that I had not activated. When I tried to activate a code there was no credit added to the account. Therefore, the code is not valid. I'm not accusing the guy of fraud or anything, but I don't want to pay for something that I did not get.

#65 Moonstep   CAG in Training CAGiversary!   26 Posts   Joined 6.7 Years Ago  

Posted 04 March 2013 - 08:50 PM

I encourage everyone that is having problems with the credit issue to contact Cinemanow and Rovi on their FB page and messaging them through that page... I got a response from someone in the US that assured me she would personally look into things... Seems she manages both pages... Just another option... But who knows?

#66 RDLee   Twitter.com/RDLee CAGiversary!   264 Posts   Joined 11.7 Years Ago  

Posted 04 March 2013 - 08:50 PM

It's the same guy I purchased the codes from. When I called I was told the codes were invalid. Also, I still had several codes that I had not activated. When I tried to activate a code there was no credit added to the account. Therefore, the code is not valid. I'm not accusing the guy of fraud or anything, but I don't want to pay for something that I did not get.


People have been getting free HD rental and purchase codes directly from CinemaNow since this mess started and those codes don't work either so take that for what it's worth.

Looks like there is quite a big problem going on with them this weekend.

#67 SadPanda99   I hate know it alls CAGiversary!   4578 Posts   Joined 15.9 Years Ago  

Posted 05 March 2013 - 02:05 AM

1500$ seriously, even at the rates CM was charging thats a hefty investment on your part for things delivered electronically that could be taken back. good luck, I'm only in for 80$ at this point. I posted on BestBuys facebook page, you should all post.

#68 SadPanda99   I hate know it alls CAGiversary!   4578 Posts   Joined 15.9 Years Ago  

Posted 05 March 2013 - 02:17 AM

It's the same guy I purchased the codes from. When I called I was told the codes were invalid. Also, I still had several codes that I had not activated. When I tried to activate a code there was no credit added to the account. Therefore, the code is not valid. I'm not accusing the guy of fraud or anything, but I don't want to pay for something that I did not get.


Seems like you have an argument to get refunded for the codes that don't redeem. But I think the codes are somehow related to the problem. There must be 10K$ out there easily based upon the activity in this thread alone.

#69 V3nom99   CAG Veteran CAGiversary!   47 Posts   Joined 14.6 Years Ago  

Posted 05 March 2013 - 02:19 AM

Has anyone with non "questionable" Cinemanow credit had theirs taken away? Just curious. I got mine from Cinemaman and mine is gone. I wonder if someone who bought their credit from something like a prepaid card at Best Buy had it removed as well?

#70 SadPanda99   I hate know it alls CAGiversary!   4578 Posts   Joined 15.9 Years Ago  

Posted 05 March 2013 - 02:21 AM

Haha, sigh.... yes


I honestly feel bad for you, I know I was so tempted to jump in deep, especially with the DVD 2 Digital program. the only thing slowing me down was the limited list of convertibles and no bluray yet.

#71 the.element.man   CAG in Training CAGiversary!   2 Posts   Joined 6.8 Years Ago  

the.element.man

Posted 05 March 2013 - 03:00 AM

Latest update in the drama that is CinemaNow... (spoiler alert - there is NO update)

Customer: Can I have your last name for purposes of documentation?

Karen: Yes sir, My last name is Cabrera and every call, every chat is documented.

Customer: Okay, so the same last name as Carlos.

Karen: Yes sir, but we are not from the same family.


The rep I chatted with on Saturday was "Elvido Cabrera"... WTF???

#72 jgiovanni  

Posted 05 March 2013 - 03:15 AM

I have already filed a complaint with BBB, I urge all to do the same.

#73 RDLee   Twitter.com/RDLee CAGiversary!   264 Posts   Joined 11.7 Years Ago  

Posted 05 March 2013 - 03:48 AM

I talked to the CinemaNow guy tonight at his old email address.

He said this:

"Not my codes because i contacted a few other sellers that where selling codes on ebay and they also informed me that they as well are having issues with the codes disappearing off the accounts. I tried entering a few codes i had left to see if they would redeem it looks to redeem fine but the credit stays at $0 when i contacted CN they told me they would work on a resolution and open a ticket for tech support this was 2 days ago and still no answer.guy told me he thought it could be a glitch which is what i am hoping for. But i guess only time will tell.if i get any info i will let you know."

#74 emmikay  

Posted 05 March 2013 - 05:31 AM

PayPal's buyer protection states -

What’s not eligible? Buyer Protection does not cover certain kinds of purchases. These include: digital goods (intangible items)

#75 chnandler_bong   Unofficial CAG Headless Mad Comber of Comb Mountain CAGiversary!   10613 Posts   Joined 9.0 Years Ago  

chnandler_bong

Posted 05 March 2013 - 06:50 AM

PayPal's buyer protection states -

What’s not eligible? Buyer Protection does not cover certain kinds of purchases. These include: digital goods (intangible items)


That is definitely useful information to know...AHEAD OF TIME...:D

#76 RandyNDee   CAG Veteran CAGiversary!   318 Posts   Joined 7.2 Years Ago  

Posted 05 March 2013 - 08:33 AM

We are having the same problem and the same run around from customer support. We have spent hours on live chat and phone. If one more person tells me to "log out, clear the cache, then log in again" I will lose it. They need to fix the problem. And if codes are redeeming, but the balance stays at zero then it is CinemaNow, not the codes. All of the people on chat have been foreign and I spoke with Karen today and she said the same BS as the others............your case has been escalated to Tier 2, tech is working as fast as they can to fix the issue, blah blah blah. She also said she would send us a code for a free rental, BUT we never got that either. We had about $300 left on our balance. Also, we received the same email about the problem being fixed............how in the heck is it fixed when the balance still says $0.

#77 needler420   car title is lost CAGiversary!   2492 Posts   Joined 9.1 Years Ago  

Posted 05 March 2013 - 09:22 AM

You guys might be the first example of digital content. Good luck with what seems to be a potential class action law suit.

I don't know why someone would have hundreds of dollars in some niche digital store. My dad told me from a kid not to sit a long time on gamestop credit even when I explained to him it was a huge franchise.

Problem nowadays is people consider paypal and amazon credit currency. A pirates life for me.

There was a guy selling $25 to $35 worth of credit for ~$5. A lot of people stocked up. Personally, I had used all of my credit save for the last batch I purchased. I contacted the seller, but have not received a reply. I was able to file a dispute with Paypal. Hopefully, I receive a refund. Anyone else purchase credit from John?


$25-$35 credit trading for $5 no matter how niche the store sounds too good to me type of deal. That ratio is a red flag to me.

That's paying 15% people don't even trade at double that with amazon, best buy, and other gift card credit.

Edited by needler420, 05 March 2013 - 09:49 AM.


#78 Kerouac   CAGiversary! CAGiversary!   1891 Posts   Joined 9.0 Years Ago  

Posted 05 March 2013 - 09:31 AM

PayPal's buyer protection states -

What’s not eligible? Buyer Protection does not cover certain kinds of purchases. These include: digital goods (intangible items)


That is definitely useful information to know...AHEAD OF TIME...:D


It is not as cut and dry as that. CM offered "certificates" that were valued at xx.xx each. Each certificate was redeemable for Cinema Now credit. Paypal covers physical items (certificates) that are redeemable digitally. Gift cards/certificates are a prime example. CM is not allowed to offer digitally transferred goods for sale nor is he allowed to offer goods that cannot be physically delivered unless he has a license to do so. Otherwise it is viewed by PayPal as a violation of copyright laws. The responsibility would be levied upon CM to prove he delivered the goods if one were to file a dispute.

#79 SadPanda99   I hate know it alls CAGiversary!   4578 Posts   Joined 15.9 Years Ago  

Posted 05 March 2013 - 05:37 PM

Facebook response from BB

Best Buy commented on your Wall post.
Best Buy wrote: "Hello Mark, CinemaNow has their own customer support that can be reached by calling their phone number (1-877-793-7485). There is also an email format you can use by clicking the following link http://bbyurl.us/qn2 I hope this information helps. -Derald"

#80 RandyNDee   CAG Veteran CAGiversary!   318 Posts   Joined 7.2 Years Ago  

Posted 05 March 2013 - 06:28 PM

Maybe this will shed some light on the issue of what is going on with the disappearing credits. I sent them a message on facebook and here is the response they gave (though when I contacted live chat today I was told the same thing about tech working on it and they would be in touch in 24 to 48 hours).

Hi xxxxxxx,

Thanks for reaching out. Can you let me know where you received the codes for the CinemaNow credit? Can you also provide your CN user name or email address so we can take a look at the account? We have an active investigation into some fraud right now.

Thanks,
The CinemaNow Team


So......this is the support's response on facebook and the chat support still says the same thing.

#81 SadPanda99   I hate know it alls CAGiversary!   4578 Posts   Joined 15.9 Years Ago  

Posted 05 March 2013 - 06:43 PM

Saying the word fraud out loud is something new, hopefully they come to the POV that the customers did not commit fraud, but rather were the victims of fraud.

#82 RandyNDee   CAG Veteran CAGiversary!   318 Posts   Joined 7.2 Years Ago  

Posted 05 March 2013 - 07:02 PM

Saying the word fraud out loud is something new, hopefully they come to the POV that the customers did not commit fraud, but rather were the victims of fraud.


Yes we agree. Will post if we hear anything different.

#83 ruli02   CAG in Training CAGiversary!   5 Posts   Joined 6.7 Years Ago  

Posted 06 March 2013 - 12:26 AM

Maybe this will shed some light on the issue of what is going on with the disappearing credits. I sent them a message on facebook and here is the response they gave (though when I contacted live chat today I was told the same thing about tech working on it and they would be in touch in 24 to 48 hours).

Hi xxxxxxx,

Thanks for reaching out. Can you let me know where you received the codes for the CinemaNow credit? Can you also provide your CN user name or email address so we can take a look at the account? We have an active investigation into some fraud right now.

Thanks,
The CinemaNow Team


So......this is the support's response on facebook and the chat support still says the same thing.


I just got an email following up on my open case asking where I bought the gift cards. Told them I got them as a gift so I didn't know. We'll see what happens...

#84 Saix_XIII   Video Game Addict CAGiversary!   6701 Posts   Joined 13.9 Years Ago  

Posted 06 March 2013 - 12:38 AM

I have never used CinemaNow, but I understand the concept of it. This screams of fraud in my eyes. Selling $25-35 credit for $5 just sounds like a "buy this stuff before the cops copy...so it's 75% off". He got rid of the goods, got the money, and left others holding the bag.

The issue is, if this is indeed the case, there isn't much anyone can do about it but file disputes with ebay/PayPal/CC/Bank. Best Buy was the victim as well as the buyers, the only real culprit is the seller on eBay or wherever. As such I do not think Best Buy will give any compensation for the situation due to them already being on the short end of this stick.

I hope this isn't the case, but to me that is what it sounds like.

#85 SadPanda99   I hate know it alls CAGiversary!   4578 Posts   Joined 15.9 Years Ago  

Posted 06 March 2013 - 12:41 AM

I just got an email following up on my open case asking where I bought the gift cards. Told them I got them as a gift so I didn't know. We'll see what happens...


Why so cagey, shouldn't you just say from ebay seller. At this point if they are researching fraud I don't think you want to seem evasive.

I know when I bought my 1st batch I was a little apprehensive, but he only had a small batch and sold them quickly on ebay, so it never screamed fraud (I figured gift, etc), but then in the last round I noticed he was selling them at a steeper discount and seemed to be selling a ton, so my attitude changed to be a little more suspicious. Whats odd is it seems like CinemaNow had no idea things were up until they did whatever screwed up the system, and only with the in depth research did they realize things were amiss. If they contact me I'll share the sellers email. If the codes were legit, then everything will turn out ok. I'm also fairly certain the seller has an account on here as I've seen a few posts promoting him that seemed out of nowhere.

#86 sleepydumbdude   MASHED POTATOES!! CAGiversary!   2058 Posts   Joined 15.8 Years Ago  

sleepydumbdude

Posted 06 March 2013 - 02:42 AM

Some of my credit balance was from a legit code from purchasing a lg bluray player. I've been in contact with them over facebook. Not dealing with their phone or live chat support anymore.

#87 RandyNDee   CAG Veteran CAGiversary!   318 Posts   Joined 7.2 Years Ago  

Posted 06 March 2013 - 05:40 AM

Why so cagey, shouldn't you just say from ebay seller. At this point if they are researching fraud I don't think you want to seem evasive.

I know when I bought my 1st batch I was a little apprehensive, but he only had a small batch and sold them quickly on ebay, so it never screamed fraud (I figured gift, etc), but then in the last round I noticed he was selling them at a steeper discount and seemed to be selling a ton, so my attitude changed to be a little more suspicious. Whats odd is it seems like CinemaNow had no idea things were up until they did whatever screwed up the system, and only with the in depth research did they realize things were amiss. If they contact me I'll share the sellers email. If the codes were legit, then everything will turn out ok. I'm also fairly certain the seller has an account on here as I've seen a few posts promoting him that seemed out of nowhere.

We also knew him on ebay, but his name has been changed. More than likely, you are right. It probably should have been some sort of "warning" selling codes so cheap. Well, it was fun while it lasted though.

#88 heraymo1   CAG Veteran CAGiversary!   182 Posts   Joined 8.2 Years Ago  

Posted 06 March 2013 - 05:49 AM

i think cinaman works for paypal or ebay cause i filed a claim against him and in a span of 30min he won ive never seen a claim go threw so fast.
oh and he has changd his name before cinamaman
1st one was rrodr75
2nd cinamanowman
3rd sellingeverything305
really suspicious i will never fall for something like this again

Edited by heraymo1, 06 March 2013 - 06:01 AM.


#89 SadPanda99   I hate know it alls CAGiversary!   4578 Posts   Joined 15.9 Years Ago  

Posted 06 March 2013 - 07:01 PM

So it looks like cinemaman has killed his gmail account. Just sent a follow up question and got the email does not exist response from gmail. So paypal's response seems a little odd as clearly this guy committed fraud.

Interestingly, the ebay account is still up where I bought my 1st code. So everyone who bought initially via ebay needs to contact ebay. His account is sellingeverything305

Correction I think this is a she, specifically Francisca King (I checked my paypal transaction and she's the name associated), she also has a facebook account that based upon some other info I remember seeing shows her living in homestead / florida

Edited by stoned99, 06 March 2013 - 07:23 PM.


#90 RDLee   Twitter.com/RDLee CAGiversary!   264 Posts   Joined 11.7 Years Ago  

Posted 06 March 2013 - 07:25 PM

So it looks like cinemaman has killed his gmail account. Just sent a follow up question and got the email does not exist response from gmail. So paypal's response seems a little odd as clearly this guy committed fraud.

Interestingly, the ebay account is still up where I bought my 1st code. So everyone who bought initially via ebay needs to contact ebay. His account is sellingeverything305

Correction I think this is a she, specifically Francisca King (I checked my paypal transaction and she's the name associated), she also has a facebook account that based upon some other info I remember seeing shows her living in homestead / florida


The only thing keeping me from doing any cases against him/her at this point is the fact that people on Blu-Ray.com have went to Best Buy yesterday and purchased REAL Cinemanow codes to try and they don't work either.