Does CS desk normally process in-store preorders? Is there a new way to ring up preorders or is it the same as they did it last year where they ring up the deposit as an exchange?
Sorry for the newbie questions but I've been doing .com preorders for at least 6 months now and I've heard about a new preorder system from others on here.
This was my first time (Tomb Raider) with the new B&M preorder system.
First off when I brought the tomb raider ticket to the register last week they made me do the preorder in a separate transaction from the rest of the items I was ready to purchase.
I was given the option of paying anywhere from $5 to the full price of the game. Once I put the amount down I was given a receipt.
When I went in today I just picked a copy of the shelf and spoke with the gaming lead who is very helpful. She said you can pay the preorder off at any register but depending on who is working you might be better off going to customer service because a lot of associates hadn't been trained on the new system and they might struggle to do it correctly.
She of course knew how so we just did it at the register closest to gaming.
But my final receipt looks like:
Tomb Raider = $59.99
Subtotal = $59.99
Sales Tax = $3.00
Total = $62.99
Preorder Deposit = $5
Mastercard = $57.99