So... I've been using eStarland for awhile now, because I can't resist how their T-I service lets you turn your old games and systems into not just better games, but anything else they sell, such as anime merchandise, and at some truly great Trade-In credit quotes. GameStop is a joke for the sake of trade-ins and purchase prices, and I've been waiting for Kingdoms of Amalur with sufficient tokens (1) and an abundance of points for a while now - only since its f***ing release date - on Goozex.
Some people love them, BUT that's probably just because they didn't have to deal with their cs reps. Live chat sucks now (Travis - who was pretty good if not a little lazy - was leagues better than Sara, their current and useless live chat rep), and their phone call reps are proficient in being brats.
So I buy a used Vita a while back with a coupon that that took a good % off of the purchase of any 3 used games. The Vita never shipped and I of course heard nothing from them, and Sarah tells me the coupon only applied to video games - not systems. The coupon totally worked when I finished cheking out with it (used Vita and 2 used games), but whatev (can someone shed some light on whatever the law would be in a situation like this where they should've made the coupon NOT work on systems, but didn't?).
So I buy a Vita after waiting about 2 weeks for my refund of the PPal portion that was used on that order, and I buy another used Vita bundle (fwiw, they cost 240 there).
The Vita gets to me and doesn't work, as in they probably didn't test it just because it looked so damn good condition-wise, but again, whatev. I send it back and wait God knows how long for my refund.
The original payment method was roughly half in PPal funds, with the other half being T-I credit. eStarland finally refunds me, only to refund every last bit of what I paid as T-I credit; no PPal funds reimbursed, just eStarland credit. They're a few cents short of what is owed, so between that and their former error, I decide to consult with Sara of live chat again. Me being a reasonable guy, I basically tell her I'd make it easy on her and accept the refund in the form of T-I funds as long as she'd correct their erroneous basic math (since, God forbid, we all know how hard PPal refunds are... *sarcasm*), and she sends me the rest and signs off, without so much as a "sorry for the inconvenience". No apology to speak of, no error to take accountability for.
Their favorite auto sentences include crap like "I don't know for sure, but you can contact support@eStarland and ask them," and "Is there anything else I can help you with? No? Thanks for contacting live support! Have a nice day!"
In conclusion, one advice to heed when it comes to online shop reviews would be that you shouldn't neglect the bad reviews, regardless of how little there are. Does anyone else want to share their experience with eStarland specfically, be it good or bad?
P.S. Glad to get that off my chest, but it's really nbd compared to my upcoming GameStop thread. Enjoying this forum already.