thereefernander
CAGiversary!
- Feedback
- 128 (100%)
OK, So a while back I'm sure you all know, Microsoftstore.com had a really good sale again not that long ago. I ended up ord-....well trying to order a few games. Dragon Ball Z Budokai HD collection for like $12.99 or some shit and Dragons Dogma for $10.99. Hell yeah, $25 shipped for both that's awesome! Ran into a few of the same overloaded server issues everyone else did, But I managed to get both items in my shopping cart AND check out with PayPal. Excited when 20 minutes later I got the Order confirmation order email and then I got the receipt from PayPal. I rested a happy man. I awoke the next day and was sent a email saying the order was then cancelled with no apparent reason. After a few customer service phone tags I was told the order was cancelled because the items were out of stock. The foreign customer service lady tried to push a different damn near full price game on me and offer free expedited shipping but hey I'm a budget gamer and I want my games on sale damn it! So I got off the phone was going to leave it at that.
Then the satisfaction survey emails started to pop up. Being still upset the order I was charged for was not received I was pretty upset, it was an awesome deal after all! So I filled out a pretty negative survey. I was contacted maybe a week or more later by a customer service rep asking me why I sent a negative satisfaction survey and what happened. I explained my situation about getting a receipt for what I ordered, confirmation the order was placed and available and being charged just to have to order cancelled beyond my knowledge. As I was sending the email I checked my PayPal and mind you this is a week or close to two since my order issue and the charge for $25 was STILL pending! So Microsoft has been holding my money the whole time while not fulfilling my order! I mention this to the guy and I am surprisingly quickly emailed back with a sympathetic response and a promise for investigation and mentioned some sort of compensation promo code. So I let it go for a few days contacted him again and he is still investigating.
Long story short he just got back with me now saying he is still awaiting a response from the accounting team about why my charge is pending but he did generate me a $10 promotional coupon! So $10 off a game or if it works like previous coupons a $10 item like maybe 800 MSP FREE! Thought this was worth sharing since there are probably many of you who found your self in a very similar situation dealing with microsoftstore.com Give their Customer service a email and set your story straight! and if you paid Paypal check your account.
TLDR; Free $10 Microsoft store credit form Customer service.
Then the satisfaction survey emails started to pop up. Being still upset the order I was charged for was not received I was pretty upset, it was an awesome deal after all! So I filled out a pretty negative survey. I was contacted maybe a week or more later by a customer service rep asking me why I sent a negative satisfaction survey and what happened. I explained my situation about getting a receipt for what I ordered, confirmation the order was placed and available and being charged just to have to order cancelled beyond my knowledge. As I was sending the email I checked my PayPal and mind you this is a week or close to two since my order issue and the charge for $25 was STILL pending! So Microsoft has been holding my money the whole time while not fulfilling my order! I mention this to the guy and I am surprisingly quickly emailed back with a sympathetic response and a promise for investigation and mentioned some sort of compensation promo code. So I let it go for a few days contacted him again and he is still investigating.
Long story short he just got back with me now saying he is still awaiting a response from the accounting team about why my charge is pending but he did generate me a $10 promotional coupon! So $10 off a game or if it works like previous coupons a $10 item like maybe 800 MSP FREE! Thought this was worth sharing since there are probably many of you who found your self in a very similar situation dealing with microsoftstore.com Give their Customer service a email and set your story straight! and if you paid Paypal check your account.
TLDR; Free $10 Microsoft store credit form Customer service.
