GameStop employee tells everyone that they should harass a customer.

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Blaster man

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He goes into the store without his ID and wants to pick up a fully paid off pre-order with his business card.  Obviously they can't let you pick up a paid off game with a business card since anyone can have one of those printed out.  Eventually she lets him pick it up anyway instead of simply explaining to him that the GS corporate overlords require photo ID for pick-up.  As he's walking out of the store she tells everyone in the store that she has his business card and that they should all harass him.  The video is cut so that it doesn't show him walking back but obviously he went back to get her information and complain about her.

So as I see it, he is in the wrong for insisting a business card is enough ID to pick up a paid off pre-order.  Then she's obviously not following their policies by letting him pick it up.  After that she tells everyone to harass him which is borderline lawsuit territory.  The woman should be fired.

No one should ever pre-order games since you can just get them without doing so.  Never before have I seen a store where so many of it's employees act like arrogant a-holes than at GS and I don't mean just this video.

http://www.youtube.com/watch?v=LBGtajCKkO0

 
Yea, both of them are wrong. No where is a business card and acceptable form of ID. She should be fired and learn how to act like an adult. The real douchebag in the video is the guy filming it. Oh hes so cool cuz he can yell stuff at the guy that isnt even funny. And then apologize to the girl. Because its a girl who works at a video game store so she will be all over him for that. High Five Guys!

 
From what I read on the gamestop facebook page and on other sites, the guy was holding up the line at the midnight for a very long time before the video started, demanding his game with his business card.  Why would you even be out at night without an ID?  How did you drive there? Unless someone took him or he took a cab, either way, you should never be to something that requires an ID without an ID.  Especially something you pre paid for, as is the case with this.

Having worked in customer service before, both were in the wrong, but the guy was a douche customer, which I know a lot on here have acted like before.  I think he got what he deserved by the mocking, and she shouldn't have made a bad joke about giving out his info, which it was.  Should she be fired? I don't think so, a suspension at most and a review put on her by higher ups, maybe a demotion if she was a store manager.  It amazes me how out for blood people get over this stuff demanding she be fired and never hired by anyone over anything on the internet.  Then again this is a gamestop issue too so most people are jaded by that too.

 
EdgeCrusher36 said:
From what I read on the gamestop facebook page and on other sites, the guy was holding up the line at the midnight for a very long time before the video started, demanding his game with his business card. Why would you even be out at night without an ID? How did you drive there? Unless someone took him or he took a cab, either way, you should never be to something that requires an ID without an ID. Especially something you pre paid for, as is the case with this.

Having worked in customer service before, both were in the wrong, but the guy was a douche customer, which I know a lot on here have acted like before. I think he got what he deserved by the mocking, and she shouldn't have made a bad joke about giving out his info, which it was. Should she be fired? I don't think so, a suspension at most and a review put on her by higher ups, maybe a demotion if she was a store manager. It amazes me how out for blood people get over this stuff demanding she be fired and never hired by anyone over anything on the internet. Then again this is a gamestop issue too so most people are jaded by that too.
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So you worked in "customer service" therefore you think that she shouldn't be fired? She should be fired because she told people to harass this guy and put her employer at risk of lawsuits. He was leaving the store, she should have let him leave and kept her mouth shut. Instead she had to get the last word in like a child.

http://www.socialnewsdaily.com/16806/gamestop-employee-reportedly-fired-gta-5-viral-video/

 
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She shouldn't have let him have the game in the first place. And if he complained, she should've just kept her cool and told him it was policy and that he could either go get his ID or come pick it up the next day. 

 
Yes, she shouldn't have let him leave with the game.  And yes, she shouldn't have yelled at him, but at the same time, but this is a case of suspension at most.  Retraining as well as to customer service.  I do think its hilarious that a mistake like this in the customer service field can result in termination yet in the safety field a mistake like this normally leads to retraining over tasks and job hazard analysis, and that being a way more life threatening issue.  But I can see I already made blaster's blood boil some over my comments so I'm gonna leave it at that.

 
EdgeCrusher36 said:
Yes, she shouldn't have let him leave with the game. And yes, she shouldn't have yelled at him, but at the same time, but this is a case of suspension at most. Retraining as well as to customer service. I do think its hilarious that a mistake like this in the customer service field can result in termination yet in the safety field a mistake like this normally leads to retraining over tasks and job hazard analysis, and that being a way more life threatening issue. But I can see I already made blaster's blood boil some over my comments so I'm gonna leave it at that.
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You act like "customer service" (aka retail) is the hardest job in the world. There are jobs where you have to deal with people through collections agencies, collecting collateral, etc that are much harder. All she had to do was tell him to go home and get his ID. If he doesn't do so she'll call the police and have him escorted off the property.

confoosious said:
she's in the wrong but he's a douche.
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Agree completely.

 
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i don't know about you guys, but i carry my drivers license/id with me everywhere i go. i usually have it in my wallet. since you need money, when you go outside to buy items.
 
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The guy might have been in the wrong, but he was extremely cool & collected in the situation whereas that employee was acting like a bitch. Doing your job is one thing, but she was clearly showing an attitude about it.

Also, I love white knights... always out trying to play the role of "good guy" in order to impress women.

gunnm said:
She fucked up by saying shes going to give out his personal info. She got fired btw
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Source? Nevermind, I see some articles about it but she was "allegedly" fired... hopefully, it's true.

 
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Vinny said:
The guy might have been in the wrong, but he was extremely cool & collected in the situation whereas that employee was acting like a bitch. Doing your job is one thing, but she was clearly showing an attitude about it. 
 
Also, I love white knights... always out trying to play the role of "good guy" in order to impress women. 
 
 
 
Source?  Nevermind, I see some articles about it but she was "allegedly" fired... hopefully, it's true. 
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i think if the whole incident was not video taped, she might not have been fired.
 
I know how this girl felt.  I worked retail for thirteen years.  There are so many people you run into that go above and beyond to belittle you or treat you like shit.  With that said you can not do what she did.  Now if she would have waited till the douche left then she could have gotten away with it, but not while he was in the store.  It sucks she got fired, but you have to look at it like Im not going to let this ass hole cost me my job.  He won in the end and that is not a good thing.  Im sure when he found out about this he was like "Hey Mom I just got this lady fired at GameStop".  His mom says " Thats nice dear now can you go back to printing out your fake business cards now".

 
When I saw nerd rager in the title of the video I was expecting something different lol.

Anyway they were both wrong, too bad the guy got away with it though.

 
No sympathy for her. What an idiot. 

I mean, the customer too, but that guy is a pretty natural occurrence in retail. Nothing to lose your shit over.

 
Vinny said:
The guy might have been in the wrong, but he was extremely cool & collected in the situation whereas that employee was acting like a bitch. Doing your job is one thing, but she was clearly showing an attitude about it.

Also, I love white knights... always out trying to play the role of "good guy" in order to impress women.

Source? Nevermind, I see some articles about it but she was "allegedly" fired... hopefully, it's true.
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I understand white knighting that hot 19 year old who is being harassed by that dorky looking dude (don't want to white knight when its a big black scary guy) but this bitch is like a 3 at best

 
Where in California did this happen at? She should have acted more professional, also don't they have the right to ID you regardless of what age you may look when buying an MA video game? I guess the only thing I'm going to take out of this video is the tightening of the rules GS may have regarding ID's depending how viral this video gets.

 
This was posted on Reddit on Wednesday. She was fired this week after the incident. They were obviously both in the wrong. But when it comes to an employee standpoint she definitely went too far and I can see why they let her go. She should have just left it as is after he started to walk out. Telling folks to harass him was where I think she crossed the line. She got all cocky when she knew it was going to be on video.
 
What happens if you have your ID but lost your fully-paid pre-order reciept? What would it take to pick up your pre-order? I guess they look up your info since you give them your name and phone number. It seems Gamestop relies heavily on ID.

At Best Buy, you have to keep your receipt, but you don't have to show ID. In fact, they never asked my name or number when I pre-ordered with them. I suppose that if I lost my Best Buy receipt, I would have to rely on my credit card. If I paid cash, I may be out of luck.

It sounds to me like this guy should pre-order from Best Buy next time.
 
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Blaster man said:
You act like "customer service" (aka retail) is the hardest job in the world. There are jobs where you have to deal with people through collections agencies, collecting collateral, etc that are much harder. All she had to do was tell him to go home and get his ID. If he doesn't do so she'll call the police and have him escorted off the property.
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I hate to break it to you, but all those jobs that you listed are some form of customer service. As someone who has worked customer service in many areas, since it really is in every job you have, I don't think she should be fired, but there should be some sort of disciplinary action taken. The only way she should be fired is if this has happened more than once, and is on record.

ETA: I see she did get fired. That's pretty sad.

 
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She overstepped her boundaries when she implied to give away his personal information, that leaves too much liability on the corporation. If they let their employees go for not ascertaining quotas I wouldn't see them be lenient over this, she dug her own hole. With social media being so wide spread people should really take two steps back before they start acting the fool.

 
Spokker said:
What happens if you have your ID but lost your fully-paid pre-order reciept? What would it take to pick up your pre-order? I guess they look up your info since you give them your name and phone number. It seems Gamestop relies heavily on ID.

At Best Buy, you have to keep your receipt, but you don't have to show ID. In fact, they never asked my name or number when I pre-ordered with them. I suppose that if I lost my Best Buy receipt, I would have to rely on my credit card. If I paid cash, I may be out of luck.

It sounds to me like this guy should pre-order from Best Buy next time.
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Gamestop just needs a phone number or can even go through the list and determine the pre-order by name even. The standard protocol is to require ID. Otherwise you could theoretically steal anybody's game and even get it at a huge discount having not paid anything towards it before. I would know because it actually happened to me this year.

I don't think Best Buy needs the receipt for in-store preorders. I think they can look it up by phone number too since they have a list of customers and contact information for preorders iirc. But I've never lost a receipt myself whenever I have a preorder anyway.

The high five was the perfect punctuation.

If anything she never should have caved in on giving away the preorder without the ID. That was one mistake.
 
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Blaster man said:
No one should ever pre-order games since you can just get them without doing so. Never before have I seen a store where so many of it's employees act like arrogant a-holes than at GS and I don't mean just this video.
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Well, I know that I was in GS a day or two after GTA V came out and while I was in there for 5 minutes 3 people came in looking for the game and they were told they did not have any copies after the preorders were picked up at the midnight launch. So sometimes it is the case you need to preorder if you want to get it day 1 and want to use trade-in credit (otherwise, yeah, you could probably pay full price at Target or something). Sure, GS clerks push preorders far too often for other games - but definitely in the case of GTA V they were a good idea.

 
io said:
Well, I know that I was in GS a day or two after GTA V came out and while I was in there for 5 minutes 3 people came in looking for the game and they were told they did not have any copies after the preorders were picked up at the midnight launch. So sometimes it is the case you need to preorder if you want to get it day 1 and want to use trade-in credit (otherwise, yeah, you could probably pay full price at Target or something). Sure, GS clerks push preorders far too often for other games - but definitely in the case of GTA V they were a good idea.
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Depends on which region you live in I guess - all the GS stores around me had them on the shelves the days folloing the release and one person called in while I was in the store (they had the call on speaker phone). This was the day after release and the guy asked if they had any left, and the clerk said "we have plenty".

 
Don't "M" rated games require an ID to verify the person is at least 17 years of age?  Reading the previous posts, I have come to the understanding it depends on each state.

Anyway, I don't think she should have been fired. Given that it was a "Midnight Release." Given the guy was already upsetting other customers. Maybe a suspension and a second chance before termination. 

I work in the service industry and I really hate customers like that.  Guy deserves a several aluminum baseball bat swings to the head.

If I worked at Gamestop on the corporate level, I so would ban that guy at the very least at that location. 

I can see why they fired the woman for not being a professional representative of Gamestop. She shouldn't have said she was going to give out his information.

Edit:  About GTA V, I see so many copies of that game everywhere. I figured everyone who wanted the game already had it pre-ordered. 

I remember hearing from a Gamestop employee that it was one of the highest pre-ordered games ever.  I'm just going to wait when it hits $20 and releases a "Complete Edition."  That's what I did with GTA: IV Complete Edition.

 
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Rozz said:
Depends on which region you live in I guess - all the GS stores around me had them on the shelves the days folloing the release and one person called in while I was in the store (they had the call on speaker phone). This was the day after release and the guy asked if they had any left, and the clerk said "we have plenty".
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Well, yeah, GS shorts us here in the Pacific NW all the time. Any time someone posts a good game deal (like some new-to-used conversion or something) from Gamestop and says all their stores have plenty of copies it is usually 1 per 5 stores here or even worse none at all within 100 miles. I'd say they have a stock efficiency issue and need send less games to places like Southern CA and instead send more up here. It isn't good to turn 3 customers away in 5 minutes and send them to the nearby Target to buy the same game. Imagine how many people they turned away in the 2-3 days until more stock came in! Not only is it lost sales in the short term, it probably means lost customers who won't go to GS first for the next big release because they'll expect it not to be there.

By the way, at this point I assume they have restocked and have tons. So if you are seeing them now that means little. It was just the first day or two after release that they were out. All I can say is they better not short my store on the PS4 - I was one of the first few preorders but may not get it till later on release day. They've been good about that in the past - but we'll see...

 
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anotherpoorgamer said:
Anyway, I don't think she should have been fired. Given that it was a "Midnight Release." Given the guy was already upsetting other customers. Maybe a suspension and a second chance before termination.
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I would wager pretty much any company would have fired an employee for something like that, especially ones that are easily replaceable. Retaining her, even with some kind of punishment, would still leave GS susceptible to a lawsuit. Giving out someone's personal information is illegal but even though she didn't, she made a threat and the customer could easily sue for emotional distress or harassment or for creating a hostile environment.

Funnily enough, if it wasn't for that video, she probably would have kept her job and the issue probably would have been handled privately. I highly doubt GS would release their own security videos of the incident and sully themselves.

 
 
Vinny said:
I would wager pretty much any company would have fired an employee for something like that, especially ones that are easily replaceable. Retaining her, even with some kind of punishment, would still leave GS susceptible to a lawsuit. Giving out someone's personal information is illegal but even though she didn't, she made a threat and the customer could easily sue for emotional distress or harassment or for creating a hostile environment. 
 
Funnily enough, if it wasn't for that video, she probably would have kept her job and the issue probably would have been handled privately. I highly doubt GS would release their own security videos of the incident and sully themselves. 
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agree, the only reason she was fired, was because they have the evidence on tape, and posted all over youtube, and other online sites.
 
EdgeCrusher36 said:
From what I read on the gamestop facebook page and on other sites, the guy was holding up the line at the midnight for a very long time before the video started, demanding his game with his business card. Why would you even be out at night without an ID? How did you drive there?
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I work returns a lot and you would be shocked how many people come in without their wallet and/or ID. Or how many drive to the store using a State ID instead of a driver's license.
 
io said:
Well, yeah, GS shorts us here in the Pacific NW all the time. Any time someone posts a good game deal (like some new-to-used conversion or something) from Gamestop and says all their stores have plenty of copies it is usually 1 per 5 stores here or even worse none at all within 100 miles. I'd say they have a stock efficiency issue and need send less games to places like Southern CA and instead send more up here. It isn't good to turn 3 customers away in 5 minutes and send them to the nearby Target to buy the same game. Imagine how many people they turned away in the 2-3 days until more stock came in! Not only is it lost sales in the short term, it probably means lost customers who won't go to GS first for the next big release because they'll expect it not to be there.
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Hey now, stay out of our stores! Not our fault that one of our major cities dwarfs the population of your entire state.

 
LOL, change the thread title:  Entitled customer gets Gamestop employee fired because customer thinks a business card is enough to prove his identity.  LOL

I so want to make a business card with my avatar on it, to prove to everyone that I am the 9th man!

 
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The customer was a major d-bag.  He was picking up a game that was paid off, hence the requirement for a legal form of identification.  He should have just shut his mouth, went home and got his ID, and gone back to pick up his game.  95% of people would have complied with store policy.  I think the woman handled the situation okay until she jokingly threatened to give out his e-mail address.  That was a big mistake.

 
skiizim said:
Hey now, stay out of our stores! Not our fault that one of our major cities dwarfs the population of your entire state.
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Got nothing to do with population. It just seems that down there people always say every store has multiple copies of game X and up here it is 2 copies per 20 stores. That's a stock efficiency issue.

Anyway, we're off topic on the odd topic.

 
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Kazaganthi said:
Business Cards are legit

http://www.youtube.com/watch?v=4YBxeDN4tbk
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LOL

Ryuukishi said:
[youtube]http://www.youtube.com/watch?v=qoIvd3zzu4Y[/youtube]
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I need to see this movie.

WRXKayaker said:
The customer was a major d-bag. He was picking up a game that was paid off, hence the requirement for a legal form of identification. He should have just shut his mouth, went home and got his ID, and gone back to pick up his game. 95% of people would have complied with store policy. I think the woman handled the situation okay until she jokingly threatened to give out his e-mail address. That was a big mistake.
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Yeah this is how I feel about this.

 
If the employee gave the man his game without him presenting proper ID, then she was in the wrong. She made an exception to a company policy without checking with her manager. In customer service, when someone is requesting an exception to the rules, you pass that sort of request up the chain of command. This is customer service 101 for covering your ass. At that point the decision on whether or not to allow an exception to the rules is in the hands of someone who has the authority to make that call. The person behind the counter cannot make those kinds of decisions. Not because they don't have the cognitive facilities, but because of their position within the store. It's better for those sorts of decisions to come down from on high. This gives the person behind the counter a certain degree of buffer.

The customer in this case may have very well been behaving in a reprehensible fashion. But that doesn't excuse the store clerk losing their composure. Anyone who has worked retail knows that you have to deal with a LOT of questionable behavior from customers. This particular scenario isn't even that extreme.

 
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