Two weekends ago I traded in $120 dollars worth of games and haven't received any points for trading in the games. I also didn't receive my 10% bonus for being GCU, is this something that i can call BBY about as I have written them an email and they still havent got back to me yet. The trade in should have netted me 240 reward zone points along with an extra $12 dollars from the trade in. I am new to all this and would like to know the best route to get the 17 dollars worth of BBY credit.
Don't call. Send a PM to one of the mods on the Best Buy forums (preferably one who's been recently active--check the threads in the GCU forum) explaining the situation. Provide as much detail as you can, and he/she should be able to solve your problem.