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Best Buy Trade-in 5.0 - see FAQ in OP!

Trade In Best Buy Best Buy Trade In

#5041 asspickle   Scandinavian King CAGiversary!   952 Posts   Joined 3.4 Years Ago  

asspickle

Posted 24 March 2014 - 07:01 PM

You're the 1st person I've heard of to have GCU banned ?

 

Are you able to trade, and when you say you went over the limit are we talking 1-2 extra or something else.

I haven't tried a trade in a while so I'm not sure. I went over the 3 per limit a few times with different games. I was mostly buying for friends and presents for Christmas time. This is the error I get when trying to sign in.

 

E03: The information you entered is correct, however we are unable to access your account. Please call Customer Care at 1-888-Best Buy (I-888-237-8289) for assistance.



#5042 vwbeetlvr   CAGiversary! CAGiversary!   305 Posts   Joined 8.9 Years Ago  

vwbeetlvr

Posted 24 March 2014 - 07:35 PM

I haven't tried a trade in a while so I'm not sure. I went over the 3 per limit a few times with different games. I was mostly buying for friends and presents for Christmas time. This is the error I get when trying to sign in.

E03: The information you entered is correct, however we are unable to access your account. Please call Customer Care at 1-888-Best Buy (I-888-237-8289) for assistance.

I have the same error, I was able to get around it by creating a new bestbuy.Com account and calling in to have the two accounts linked. I never bought more than 3 copies of a game, so it wasn't an account ban.

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#5043 asspickle   Scandinavian King CAGiversary!   952 Posts   Joined 3.4 Years Ago  

asspickle

Posted 24 March 2014 - 08:02 PM

I have the same error, I was able to get around it by creating a new bestbuy.Com account and calling in to have the two accounts linked. I never bought more than 3 copies of a game, so it wasn't an account ban.

That's interesting, when they got back to me I was told that my RWZ account was banned and there was nothing they could do to reinstate it. They wouldn't even give me a reason as to why. Thank you for posting though I will definitely try your method.



#5044 BudzMcGee   Clearance Bin Review CAGiversary!   3525 Posts   Joined 6.3 Years Ago  

Posted 24 March 2014 - 09:29 PM

That's interesting, when they got back to me I was told that my RWZ account was banned and there was nothing they could do to reinstate it. They wouldn't even give me a reason as to why. Thank you for posting though I will definitely try your method.

Post on the forums. It honestly seems like they divide the employees based on some sort of merit test. Those capable of solving a high school level math based word problem and those who spell their name wrong on the same test. The latter wind up on the phone service and the former wind up working on the forums. 


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#5045 @FIF   Salty Dog CAGiversary!   1851 Posts   Joined 3.5 Years Ago  

Posted 24 March 2014 - 10:37 PM

Post on the forums. It honestly seems like they divide the employees based on some sort of merit test. Those capable of solving a high school level math based word problem and those who spell their name wrong on the same test. The latter wind up on the phone service and the former wind up working on the forums.


The social media team is also pretty responsive. [email protected]

#5046 mask-air-raid   Mr. Encyclopedia of Soda Banned   5809 Posts   Joined 2.4 Years Ago  

mask-air-raid

Posted 25 March 2014 - 06:12 AM

I got my confirmation e-mail. It says that they will ship a gift card through USPS within 7 days. I thought it was an e-gift card.


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#5047 MRW2276   CAGiversary! CAGiversary!   307 Posts   Joined 11.8 Years Ago  

Posted 25 March 2014 - 06:52 AM

I got my confirmation e-mail. It says that they will ship a gift card through USPS within 7 days. I thought it was an e-gift card.

They always say that (a confirmation email  I have from last week where later I received an egift says will be mailed), but you'll receive an e-gift. I believe they use to send USPS and the automated reply just never was corrected. You'll get an email with the e-gift in 2/3 days now.



#5048 mask-air-raid   Mr. Encyclopedia of Soda Banned   5809 Posts   Joined 2.4 Years Ago  

mask-air-raid

Posted 25 March 2014 - 07:00 AM

Thanks. The last time they were meant to mail a gift card, they didn't mail it until I called again two weeks later asking about the status. Then they cancelled it when I got it and they mailed another one.


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#5049 Flash15   CAG Veteran CAGiversary!   4194 Posts   Joined 3.1 Years Ago  

Posted 25 March 2014 - 03:14 PM

Nope, you'll have to receive a received email first. They come in at exactly 2 A.M. each day. After that it takes about 3 days more.

how long does it take after they receive it to send the email? my game arrived yesterday



#5050 Vigilante   Kept You Waiting, Huh? CAGiversary!   27894 Posts   Joined 10.0 Years Ago  

Posted 25 March 2014 - 03:19 PM

how long does it take after they receive it to send the email? my game arrived yesterday

IIRC, it takes nearly a week, but I'm not 100% positive on that. If you don't hear anything within 7 days after they received it, you can contact them with the Trade-In ID, but you shouldn't need to do that.


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#5051 AvengedBacklog   CAGiversary! CAGiversary!   10203 Posts   Joined 4.1 Years Ago  

AvengedBacklog

Posted 25 March 2014 - 03:20 PM

They always say that (a confirmation email I have from last week where later I received an egift says will be mailed), but you'll receive an e-gift. I believe they use to send USPS and the automated reply just never was corrected. You'll get an email with the e-gift in 2/3 days now.


Really? I have a $5 GC coming from them for something and it was supposed to be here over a week ago. Wonder if it was an e-gift card instead...

Garrus_Lannister.png


#5052 Flash15   CAG Veteran CAGiversary!   4194 Posts   Joined 3.1 Years Ago  

Posted 25 March 2014 - 08:09 PM

IIRC, it takes nearly a week, but I'm not 100% positive on that. If you don't hear anything within 7 days after they received it, you can contact them with the Trade-In ID, but you shouldn't need to do that.


Okay I see. I'll give it till the end of the week and send them an email. Don't want it expiring and then losing out. Thanks

#5053 Flash15   CAG Veteran CAGiversary!   4194 Posts   Joined 3.1 Years Ago  

Posted 26 March 2014 - 09:30 AM

Doesn't BB email you the gift card for the value of your game? I got the email saying: "Within 7 calendar days, a gift card will be mailed to you via the U.S. Postal Service."



#5054 Narukami   has the Rinnegan! CAGiversary!   1253 Posts   Joined 1.5 Years Ago  

Posted 26 March 2014 - 10:03 AM

Doesn't BB email you the gift card for the value of your game? I got the email saying: "Within 7 calendar days, a gift card will be mailed to you via the U.S. Postal Service."

 

It says that for everyone. It's wrong. In 2-3 days, you'll be emailed your e-gift card.



#5055 Flash15   CAG Veteran CAGiversary!   4194 Posts   Joined 3.1 Years Ago  

Posted 26 March 2014 - 02:42 PM

It says that for everyone. It's wrong. In 2-3 days, you'll be emailed your e-gift card.


Ahh I see. Thank you

#5056 Velo214   Chilln like a Villain CAGiversary!   7610 Posts   Joined 6.6 Years Ago  

Posted 26 March 2014 - 03:45 PM

yup. i just got the e-gift card after that fighter within fiasco. you can print and use instore tho or online


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#5057 guyver2077   CAG Original CAGiversary!   15708 Posts   Joined 11.8 Years Ago  

guyver2077

Posted 26 March 2014 - 04:30 PM

Still mad at myself for not trading in last week when they had the promo for xb1\ps4 goin. Atleast I locked some in at $40 online..Already sent one in and planning to send the other two by this week.

 

It has to be received within 14 days from quote correct?


1080i is for douchebags


#5058 Narukami   has the Rinnegan! CAGiversary!   1253 Posts   Joined 1.5 Years Ago  

Posted 26 March 2014 - 05:12 PM

Ahh I see. Thank you

 

You're welcome.

 

Still mad at myself for not trading in last week when they had the promo for xb1\ps4 goin. Atleast I locked some in at $40 online..Already sent one in and planning to send the other two by this week.

 

It has to be received within 14 days from quote correct?

 

Yes.



#5059 Flash15   CAG Veteran CAGiversary!   4194 Posts   Joined 3.1 Years Ago  

Posted 26 March 2014 - 06:52 PM

yup. i just got the e-gift card after that fighter within fiasco. you can print and use instore tho or online


Yup that's good. Just would rather have it by email than mail.

#5060 BudzMcGee   Clearance Bin Review CAGiversary!   3525 Posts   Joined 6.3 Years Ago  

Posted 26 March 2014 - 10:40 PM

Still mad at myself for not trading in last week when they had the promo for xb1\ps4 goin. Atleast I locked some in at $40 online..Already sent one in and planning to send the other two by this week.

 

It has to be received within 14 days from quote correct?

Yeah, kinda sucks I lost out on the extra $4 but oh well. Need to get my Battlefield 4 in the mail. Good news though is that the place it goes is like a mile down the road from where I work. lol


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#5061 guyver2077   CAG Original CAGiversary!   15708 Posts   Joined 11.8 Years Ago  

guyver2077

Posted 26 March 2014 - 11:21 PM

Yeah, kinda sucks I lost out on the extra $4 but oh well. Need to get my Battlefield 4 in the mail. Good news though is that the place it goes is like a mile down the road from where I work. lol



Lol I'm sending that same game in.

1080i is for douchebags


#5062 Gedemer   Boss CAG CAGiversary!   3747 Posts   Joined 2.6 Years Ago  

Posted 26 March 2014 - 11:43 PM

So do people w/o Gamers Unlocked not get points anymore for trading in games?



#5063 mask-air-raid   Mr. Encyclopedia of Soda Banned   5809 Posts   Joined 2.4 Years Ago  

mask-air-raid

Posted 26 March 2014 - 11:44 PM

You should get points. It's just less.


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#5064 guyver2077   CAG Original CAGiversary!   15708 Posts   Joined 11.8 Years Ago  

guyver2077

Posted 27 March 2014 - 12:34 AM

I wish they would roll over some of the instore benefits to the online trade ins..


1080i is for douchebags


#5065 Gedemer   Boss CAG CAGiversary!   3747 Posts   Joined 2.6 Years Ago  

Posted 27 March 2014 - 01:45 AM

You should get points. It's just less.

Yea a best buy customer rep tried telling me through email that I dont get point.



#5066 david0820   CAG Veteran CAGiversary!   732 Posts   Joined 6.4 Years Ago  

Posted 27 March 2014 - 01:49 AM

Yea a best buy customer rep tried telling me through email that I dont get point.

I think you get double points for gcu and regular points for just rewards membership.

#5067 mask-air-raid   Mr. Encyclopedia of Soda Banned   5809 Posts   Joined 2.4 Years Ago  

mask-air-raid

Posted 27 March 2014 - 01:50 AM

Yea a best buy customer rep tried telling me through email that I dont get point.


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#5068 BudzMcGee   Clearance Bin Review CAGiversary!   3525 Posts   Joined 6.3 Years Ago  

Posted 27 March 2014 - 02:38 AM

I think you get double points for gcu and regular points for just rewards membership.

I've gotten double points on every trade I've done since they started doing it.

 

Yea a best buy customer rep tried telling me through email that I dont get point.

They were wrong.


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#5069 jwhit2736  

Posted 27 March 2014 - 01:31 PM

Two weekends ago I traded in $120 dollars worth of games and haven't received any points for trading in the games. I also didn't receive my 10% bonus for being GCU, is this something that i can call BBY about as I have written them an email and they still havent got back to me yet. The trade in should have netted me 240 reward zone points along with an extra $12 dollars from the trade in. I am new to all this and would like to know the best route to get the 17 dollars worth of BBY credit. 



#5070 Vigilante   Kept You Waiting, Huh? CAGiversary!   27894 Posts   Joined 10.0 Years Ago  

Posted 27 March 2014 - 01:44 PM

Two weekends ago I traded in $120 dollars worth of games and haven't received any points for trading in the games. I also didn't receive my 10% bonus for being GCU, is this something that i can call BBY about as I have written them an email and they still havent got back to me yet. The trade in should have netted me 240 reward zone points along with an extra $12 dollars from the trade in. I am new to all this and would like to know the best route to get the 17 dollars worth of BBY credit. 

Don't call. Send a PM to one of the mods on the Best Buy forums (preferably one who's been recently active--check the threads in the GCU forum) explaining the situation. Provide as much detail as you can, and he/she should be able to solve your problem.


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Currently Playing: :3ds: Pokemon Y :ps4: Mad Max; MGS V: The Phantom Pain; Shadow Warrior  :vita: La-Mulana EX; LEGO Chima; Senran Kagura: Shinovi Versus

Last Beaten/Completed Console/Portable Games:  :ps4: Teslagrad (4.25/5) :vita: XBlaze Lost: Memories (4.0/5)

"Moreso than the good, it is the evil who must be rescued." -Shigesato Itoi

So the moral of the story is Vig is awesome; all glory to the master flipper.