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My PS4 Came DOA


#1 iwannadie   CAGiversary! CAGiversary!   882 Posts   Joined 9.4 Years Ago  

iwannadie

Posted 15 November 2013 - 10:44 PM

I got my Amazon pre order ps4 today and rushed home, plugged it all in and turned it on... No video source and the blue light just pulses. Tried different HDMI cables, wiggle the cables, different Tv entirely and no dice Tried powering down and going into safe mode, it just shuts off. Tried removing the HD and turning it on without and then putting the HD back in and turning it back on and nothing. Just blue light of death.... sigh.



#2 Kamagii   Ninja Gaiden speedrunner CAGiversary!   3426 Posts   Joined 10.9 Years Ago  

Posted 15 November 2013 - 10:49 PM

I thought mine was too I would leave it on for 5min on the input just to be safe it took mine some time to boot up but it has been a beast ever since.



#3 potatohog   Wants Project Cars CAGiversary!   381 Posts   Joined 6.0 Years Ago  

Posted 15 November 2013 - 10:50 PM

That's too bad. I was fortunate enough to get a working PS4.

#4 iwannadie   CAGiversary! CAGiversary!   882 Posts   Joined 9.4 Years Ago  

iwannadie

Posted 15 November 2013 - 10:50 PM

I got fed up and left it on for over an hour now while I am waiting on hold with Sony, still nothing....



#5 Kamagii   Ninja Gaiden speedrunner CAGiversary!   3426 Posts   Joined 10.9 Years Ago  

Posted 15 November 2013 - 10:55 PM

Okay then yea :/ sorry



#6 eLefAdEr   All Systems Go CAGiversary!   1449 Posts   Joined 9.2 Years Ago  

Posted 15 November 2013 - 10:57 PM

There are reports of a bunch of units being shipped with bad HDMI ports, OP might've gotten one of those.  Sorry to hear it.  Hit up Amazon support ASAP and they should take care of you.

 

edit: Sony CS wait times are crazy long because of the PSN 'irregulaties.'



#7 zyk  

Posted 15 November 2013 - 10:58 PM

Have you seen this?

 

http://www.ign.com/a...t-metal-in-port

 

It might help. There some pin screwing with the HDMI port on some PS4s.



#8 iwannadie   CAGiversary! CAGiversary!   882 Posts   Joined 9.4 Years Ago  

iwannadie

Posted 15 November 2013 - 11:01 PM

Have you seen this?

 

http://www.ign.com/a...t-metal-in-port

 

It might help. There some pin screwing with the HDMI port on some PS4s.

 

Yea I checked that and no sign of anything out of the ordinary there.



#9 Kickin' Wing   CAG Veteran CAGiversary!   28 Posts   Joined 13.2 Years Ago  

Kickin' Wing

Posted 15 November 2013 - 11:06 PM

I'm having the same problem, blinking blue light and no output to the TV. Took 2hrs to get a rep @ Sony. It will boot into Safe Mode (keep touching the power button till it beeps a 2nd time), but it restarts with the blue light.

 

Was told it would have to be sent back for repairs.



#10 iwannadie   CAGiversary! CAGiversary!   882 Posts   Joined 9.4 Years Ago  

iwannadie

Posted 15 November 2013 - 11:07 PM

I am, just going to send mine back to amazon, they will do a refund but no exchange since it is out of stock.



#11 iwannadie   CAGiversary! CAGiversary!   882 Posts   Joined 9.4 Years Ago  

iwannadie

Posted 15 November 2013 - 11:11 PM

Maybe it wanted to follow through with your username.

It could had at least turned on and then died ;) .



#12 iwannadie   CAGiversary! CAGiversary!   882 Posts   Joined 9.4 Years Ago  

iwannadie

Posted 15 November 2013 - 11:43 PM

In all seriousness, I'm sorry about your PS4 and I hope you can get a new one that works.

I appreciate it, I just hope it isn't widespread... Sucks I have to wait now until restock happens to get another one. I am glad it happened now out of the box I guess and not a few months from now and caused me to loose all my game saves or something.



#13 NJMane  

Posted 15 November 2013 - 11:57 PM

I'm in the same boat. Sony said it will take 20 business days turnaround time from the day I send it in to the day I get it back. I am just going to send it back to Amazon for a refund and try to grab one when they get them back in stock. I paid with credit so I am locked into getting it from Amazon.

#14 QiG   I'm all out of gum.. CAGiversary!   2866 Posts   Joined 12.4 Years Ago  

Posted 16 November 2013 - 12:47 AM

System works, PSN does not. It looks nice?

#15 CookieParty   Artist formerly known as Burritoman CAGiversary!   3260 Posts   Joined 11.0 Years Ago  

CookieParty

Posted 16 November 2013 - 12:55 AM

No way would I send it back for repairs. Just return it, get a refund, and try to get another one. I had a terrible experience with returning a PS3 to them. They told me 20 day turnaround time as well, turned into 3 months.



#16 SynGamer   Daydreamer & Dilettante. Rated M for Mature. CAGiversary!   8804 Posts   Joined 13.0 Years Ago  

Posted 16 November 2013 - 01:30 AM

If you're within return period, return and rebuy. Sony said they're currently experiencing something like 0.4% units sold with reported issues, which is extremely low if true. I expect this number to go up to 1-2% once the full initial shipments are out.



#17 Yanksfan   Cubs Fan Too :( CAGiversary!   5389 Posts   Joined 10.6 Years Ago  

Posted 16 November 2013 - 02:27 AM

Ah, that sucks. I would be pissed to if it came with a mediocre fighting game series.



#18 FizzyJuffoWup   CAG Veteran CAGiversary!   9 Posts   Joined 8.6 Years Ago  

FizzyJuffoWup

Posted 16 November 2013 - 03:52 AM

Believe this story or not because even I almost didn't believe it. I have had both consoles pre-ordered. I got my midnight PS4 at Best Buy this morning (last night?) only to come home and have it boot to safe mode and tell me it can't find the hard drive. I contacted the Sony store in MA (an hour away from me) who said they had one put aside for me. I drive an hour, drive back aaaand it's bricked with the blue light of death. Awesome. I called the Sony store and the dude was super awesome about it, I must say. Even he couldn't believe it. He said he put another aside for me and he was going to test it in the store but honestly I think I'm just going to return this one at Best Buy and get my money back to put towards some Xbox One games (which hopefully this won't happen to me). So yes, I received two bricked  PS4 consoles within 24 hours. 



#19 lowgear26   Marriage Kills CAGiversary!   513 Posts   Joined 14.7 Years Ago  

lowgear26

Posted 16 November 2013 - 04:38 AM

reading various Sony slanted forums and the anger on there, I believe every word you said. The other thing I find strange is that people with the HDMI troubles seem happy if they can do a little trick to then get their system to work.

 

WHY THE HELL ARE THESE BRICKED OUT OF THE BOX? 

 

I would be screaming THAT question to Sony all day.



#20 twinton   Bingo Bango Bongo CAGiversary!   416 Posts   Joined 11.8 Years Ago  

Posted 16 November 2013 - 05:05 AM

Mine was DOA too.  Flashing blue light, won't go to safe mode, won't display anything.

 

Anyway, I got a voice mail from a Sony rep today to let me know that they are sending me a box via FedEx overnight to return my broken 'PS3' in.  Yes, you read that correctly...the Sony rep is so incompetent that he said it's for my PS3.  This is after I spoke to them on the phone Thursday and submitted all of my info, including the serial # to my 'PS4'.  Just from the serial # alone the rep should have been able to tell it was a PS4 that is being returned.

 

They better not even try sending the same unit back.  The original rep I spoke with on Thursday, said most likely they will just ship a new unit.



#21 ORGAN1ZAT10N_13  

ORGAN1ZAT10N_13

Posted 16 November 2013 - 05:31 AM

I'm glad I wasn't part of the .02% who got bricked consoles. My PS4 is working great. I only put a couple hours into it, but so far so good



#22 Megazell   Linux Gamer Closed Account   5388 Posts   Joined 9.5 Years Ago  

Megazell

Posted 16 November 2013 - 05:42 AM

Best Buys in NYC are being bombarded with consumer wanting new units or their money back.



#23 Spokker   CAGiversary! CAGiversary!   2211 Posts   Joined 13.7 Years Ago  

Posted 16 November 2013 - 05:54 AM

I took a look before I plugged in the HDMI cable, but nothing looked out of the ordinary and it worked fine.

#24 iwannadie   CAGiversary! CAGiversary!   882 Posts   Joined 9.4 Years Ago  

iwannadie

Posted 16 November 2013 - 06:01 AM

reading various Sony slanted forums and the anger on there, I believe every word you said. The other thing I find strange is that people with the HDMI troubles seem happy if they can do a little trick to then get their system to work.

 

WHY THE HELL ARE THESE BRICKED OUT OF THE BOX? 

 

I would be screaming THAT question to Sony all day.

 

 

I am still a bit numb to the idea my brand new console was a brick right out of the box, the packing was pristine and I work for UPS so I picked it up at work, it saw very little in transit time. We have a massive amazon warehouse local and get trailers directly from amazon to our building and it came off the trailer to my hands basically. 

 

I am sitting here with 3 games and an extra controller and eager to play but this has me hesitant to go buy another one. I mean, I can hassle amazon to return all my games, controller and console then just wait, sit on my games and by the time I play them accept the prices will be much lower or rush to get a new ps4 and hope for the best. If these things are bricks out of the box what will they be doing 6-12 months from now?

 

I am a playstation fan and I am seriously doubting my ps4 future right now and I don't want to doubt it, I just want to play my games. 



#25 Blaster man  

Blaster man

Posted 16 November 2013 - 06:04 AM

I am still a bit numb to the idea my brand new console was a brick right out of the box, the packing was pristine and I work for UPS so I picked it up at work, it saw very little in transit time. We have a massive amazon warehouse local and get trailers directly from amazon to our building and it came off the trailer to my hands basically. 

 

I am sitting here with 3 games and an extra controller and eager to play but this has me hesitant to go buy another one. I mean, I can hassle amazon to return all my games, controller and console then just wait, sit on my games and by the time I play them accept the prices will be much lower or rush to get a new ps4 and hope for the best. If these things are bricks out of the box what will they be doing 6-12 months from now?

 

I am a playstation fan and I am seriously doubting my ps4 future right now and I don't want to doubt it, I just want to play my games. 

 

Send it back for a refund and wait for the hardware revision.  It's the obvious solution and one I wish I had done with the Xbox 360.  After seeing these problems I'm not buying a PS4 until the slim is out.  I did get a controller for $30 credit from Amazon but that will probably still be a good price in 2-3 years for an accessory like that.  I'll just make due with current gen.



#26 lovepig78   CAG Veteran CAGiversary!   796 Posts   Joined 9.3 Years Ago  

Posted 16 November 2013 - 06:11 AM

I'm not buying a PS4 until the slim is out.


This.

Hopefully by then the PS4 will have some decent games.

#27 WatchdogXC   Old School Cheapass CAGiversary!   380 Posts   Joined 14.8 Years Ago  

WatchdogXC

Posted 16 November 2013 - 06:14 AM

I had some issues with my PS4 that came from Amazon late today.  I had some popping sounds coming out of my TV at times and really sounded off inside.  I had it completely lock up and freeze on my twice while trying to play Battlefield 4 and when it would there was a really loud annoying buzzing sound coming out my speakers and then other times it just plain shut off.  I had numerous issues getting video to display trying 2 different TVs and different HDMI cables.  I got fed up with trying to boot into safe mode and it not working that I got on customer service chat with Amazon and am going to return my BF4 bundle.  

 

I got $5 credit coming for my troubles but I just want a working system if I paid this much.  Sure enough I was able to boot into safe mode and repair it somehow after I got off of chat but I'm not risking it.  I was able to deactivate the system as my primary account and then initialize it to clear everything else off.  It was definitely something HDMI related and maybe something else since the system just plain shut down with BF4 at times.  I was able to play Killzone for awhile earlier.

 

I waited until around 7:00pm for it to come today and had this happen.  It's disappointing.  I'll get another one at some point but I want to make sure it doesn't have problems.  I shouldn't have to troubleshoot that much on Day 1.  When it worked it seems awesome and I can't wait to get a working one and start doing all the new stuff.



#28 alissima   CAGiversary! CAGiversary!   58 Posts   Joined 10.4 Years Ago  

alissima

Posted 16 November 2013 - 06:49 AM

Mine had a slightly different issue. It pretended to be fine, loaded up menus and everything as soon as i set it up. Internet connected, patch downloaded, and as soon as it tried to install, it requested that i restart. After restarting, the display just never came back. At that point, I only got the pulsing blue light, no safe mode, etc. The fact that it worked wonderfully until i downloaded the patch makes it hard to believe that it's a hardware issue, but it looks like i'm sending it to sony anyway. I would send it back to Amazon, but i applied a chunk of my employee discount to it that i won't be able to get back. *sigh* 



#29 ORGAN1ZAT10N_13  

ORGAN1ZAT10N_13

Posted 16 November 2013 - 06:50 AM

Apparently, alot of people are having the DOA PS4 issue. Just look at all the 1 star reviews on Amazon. Looks like Sony may have made a pretty big blunder on their Launch PS4s. I'm glad mine came out of the box working, but I will definitely be investing in the extended warranty over the PS Store just in case I have issues later down the line.



#30 basilofbkrst   CAGiversary! CAGiversary!   1320 Posts   Joined 12.9 Years Ago  

basilofbkrst

Posted 16 November 2013 - 07:00 AM

Carefule about sending them in to Sony. From Kotaku:

 

 

 

Later in the day, I got a call from Sony. They'd examined our unit and they figured out the problem. A piece of metal in the system's HDMI port was supposed to have been flush with the bottom of the port but instead had been bent upward, obstructing some of the pins in the port. It had been hard to see, though I imagine we would have noticed if we'd examined the unit more closely and not given it back. Nevertheless, we were told that that PS4 had been fixed. The Sony employee testing our unit used a pin to push the small piece of metal back down. They then plugged an HDMI wire into the unit and it worked. They even brought the unit to our office so we could see for ourselves. 

 

Wonder if that's a fix they do and send units back out.