Wow, I'm suprised by the reviews.
I have yet to order any goods but have had a positive experience otherwise. Once, I bought a car detail and the shop was rude when I called and was not open during my scheduled visit. Groupon refunded my money. I recently used a Groupon for Superdawg via their phone app w/o issue.
I wonder if the Goods department is run by a different entity? I ask because the coupon side of it seems to have their act together.
Reseller Ratings also provides horrible reviews for Groupon. I'm just providing what happened to me to the CAG community as a whole so they'll be more educated than I was and know what they're getting themselves into. Before purchasing from them I thought the same thing: big company, publicly traded, has a name for itself, people have been using it for awhile, etc. Right now I'm sitting in a mess which I've only now slowly started to work out of.
I don't know, but even their website needs to be retooled. I was billed 4 times. I've managed to cancel 3, while receiving refunds for 2. The 3rd, at the moment, says it would take 5-7 days to be refunded, which is just ridiculous. If they were able to take the money that fast, then they should be able to return it, especially when I know how to purchase/order from the internet. If I wasn't so busy with work right now I'd go and dispute it with the CC/bank. I decided to leave one order just to see how long it would take to be shipped, if it would be shipped, etc. (will just bite the bullit on this one) and to provide more info to the CAG community (though the order is just sitting there and hasn't gone through or done anything.). Who knows if this company even has the product in the warehouse/shelves. THey could be raiding every Walmart/Target/TRU/Gamestop/Pawn Shop to find copies to fulfill orders.