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Do I qualify for an Ebay Refund?

Ebay Refund Advice Dreamcast help

#1

Guest_Tree Hugger_*

Posted 27 April 2014 - 11:08 PM

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#2 eulogywerd21   Jesus wept CAGiversary!   3785 Posts   Joined 11.7 Years Ago  

eulogywerd21

Posted 27 April 2014 - 11:24 PM

Where's GBAstar?

 

I'd say it's definitely deceptive on the part of the seller to not mention that the box was damaged. That side looks like shit and the fact that he didn't say as much in the listing might be grounds for some sort of refund, even a partial one.



#3 GBAstar   CAGiversary! CAGiversary!   9696 Posts   Joined 10.2 Years Ago  

Posted 27 April 2014 - 11:33 PM

At best, if you open a claim, you would get a full refund once you ship the item back. You would need to prove that the seller received the item back so you'd have to have tracking. Not sure where you live in relationship to the seller but I don't see any scenario where you could ship that back for less then $10 unless you tried to cheat USPS and ship it media mail.

 

Your best bet is to work something out with the seller. You can NOT hint at leaving negative feedback OR low DSR scores if he doesn't issue a refund as that is considered feedback extortion and you can get a strike against your buying account for that.

 

This is why I don't sell used items because there are buyers like yourself who have lofty expectations in regards to the cosmetics of what they'll receive. I'm not saying you're wrong--and without looking at the listing (I'm too busy at the moment to give it a good read through) I can't really form an opinion one way or the other. But if overall cosmetic condition is that important to you, of the box no less, you should ALWAYS inquire about what condition each and every included item is in so that you don't run into scenarios like this in the future.

 

As someone who sells a lot I always describe every flaw, to the best of my ability but I still run across buyers who expect new games to be in perfect gradeable condition and that is unrealistic and those people should really only be buying items in person. The same thing goes for used items.

 

So if you feel like you should get a refund and the seller doesn't agree then you will most likely have to ship the item back. If you paid for original shipping you'll be entitled to receive a refund on that but you'll still have to send the item back on your own dime.



#4 GBAstar   CAGiversary! CAGiversary!   9696 Posts   Joined 10.2 Years Ago  

Posted 28 April 2014 - 12:11 AM

Well, I've only bought through Ebay and never sold anything or returned it so I have no idea how to track items or cheat the system through media mail. (He is in California, where as I am in Illinois)

 

I've tried but it looks like he doesn't see the situation from my point of view and refuses to understand, positive feedback has been left for him as well right after I tested to see if the Dreamcast works so I don't know how to change that.

 

Yes, you are correct and I understand that now. I always ask sellers to provide pictures and decide through there but it seems that the photograph above did what it was meant to do and lured me in so I bid on instinct with this auction probably because of the $20 off bargain.

 

Since you also mentioned perfect gradable condition, can you tell me what you mean by "gradable"? Does it refer to the quality of the item or something completely different. 

 

The shipping was free but I don't have a PayPal account and always use the "Pay as guest" option, so then how would I receive my refund?

You can still open a dispute even if you left positive feedback already. You can also leave "follow-up comments" to the original positive feedback you left as well but I don't think it's possible to revise a positive into a negative unless it's at the seller's request and no way he'd allow/initiate that.

 

By gradeable I mean buyer's who purchase something in a specific condition because they want to send it away to get graded by a company like VGA who specializes in that. I think it's a waste of money but some people feel better knowing that everything they own is in a certifiable condition (like 90 / 100 and so on).

 

He's making it sound like you're not satisfied because the box isn't in good condition and therefore you feel like it is worth significantly less. He is making it sound like a box is a box and has very little to no tangible value. And he has a point. You're making it sound like the box is part of the purchase and because it's damaged it takes away from the overall value of the lot. You also have a point.

 

I can understand why you'd want a partial refund and I can see why he wouldn't want to issue one. At this point it's up to you if you want to open a dispute for "Significantly not as described". If you do you would get a full refund once you ship the items back. You would need to use a service that has tracking. You will easily spend $10+ to send this back even via the cheapest method.

 

Just like you can open a case against the seller he can report you regardless of it whether or not it is warranted. It is my experience that eBay doesn't take any type of action against a buyer but I'm sure all that information is tracked/store and if you have problems with each and every of say your next 20 purchases then it would be reasonable to expect that you'd get the boot.

 

But without reading the original description there it is hard for me to form an opinion. But if the item was listed/described as "used" and didn't say that the box was in specific condition it's hard for me to be 100% in your corner.



#5 Squarehard   Nyaa~ CAGiversary!   21189 Posts   Joined 13.1 Years Ago  

Posted 28 April 2014 - 01:52 AM

I've personally had always called eBay CS first, and brought up the issue, and let them know what was going on, and this usually leads them telling me to file a dispute "with their blessing", and it basically gets resolved within 2 days time since the seller had a hard time talking themselves out of the problem since I made the first move to make my case directly to CS.

 

I don't think I've ever lost a dispute, but I've only had like 5 of them out of almost 600 transaction, so I've been pretty lucky I guess overall.

 

There have been cases when I've met sellers which just refused to work with me, and I would leave them a negative feedback, but after they received a negative they would contact me to work things out, and in the end I get my issue resolved, and they get the negative changed to a positive, and unfortunately with certain sellers that is the only way to get their attention, and to know that you're serious, but as GBAstar noted that you would never want to threaten them with a negative feedback as that is against their policy.

 

The seller definitely seems a bit deceptive in this case, and also a douchebag.

 

Good luck.



#6 CookieParty   Artist formerly known as Burritoman CAGiversary!   3260 Posts   Joined 12.7 Years Ago  

CookieParty

Posted 28 April 2014 - 01:57 AM

Can you provide a link to the auction?

 

I would kinda like to see how he worded stuff.

 

You can probably open a claim. If he listed it as acceptable, you may not win, but if he listed it as a very good, you may have a case. I know quite a few people here have been selling for years, and if we can see the listing, we could look at it better.



#7 skiizim   CAGiversary! CAGiversary!   10284 Posts   Joined 12.3 Years Ago  

Posted 29 April 2014 - 07:18 AM

I don't know how new you are to eBay but always ask questions regarding the item, I scan stress that enough, especially if you are worried about condition. I just looked at listings and there are tons of them a bit more but in a lot better looking condition then the one you bought. Personally, if I was worried about condition I would have skipped it by the appearance of the front of the box.