Yeah, I had some issue with the mover's coupon tonight buying my Xbox One and it's good to know I'm not alone. The employee helping me out said it was because I was getting a "bundle" deal (since I was buying an extra controller and Xbox Live at a discounted rate) and that the coupon wouldn't apply to it. I originally said forget it and I wouldn't be able to buy it, but then a manager was called over and he applied the coupon to just the console itself and it worked. I lost out on saving an extra $9, but at that point it wasn't worth it. Plus I did manage to get my GCU, so I guess I made out pretty well.
Can you remember what order the manager scanned it in? From reading, I'm unsure if the process worked without a manager's override. I'm going in tomorrow so any info helps, thanks! From my understanding, you wanted the 10% off entire purchase mover's coupon to also apply to the controller+XBL but didn't work but when you scanned it for just the console, it worked? Did you scan the coupon before the console or vice versa.