So i stopped past redbox tonight to rent a movie and though wow this movie is sort of heavy for a dvd. I get home and open up the case and to find out there is a 2nd movie (not related to the first movie) in the same case. So i called up redbox and ask them how i should fix this (return it how i found it, rent a 2nd case and return it and get credit back) The worker on the phone goes
Keep the 2nd movie that was in the case and whoever messed up will be charged the full price for that movie
Thats right the company told me to rip off the other customer cause they made a mistake of putting two movies in one case. Dont know what sort of a fucked up company this is becoming but from now on im only using prepaid credit cards in these machines.
Just watch your bills if you rent from this scaming company