I had to share this stupid event with you all.
I went to BestBuy to purchase an item on sale which was supposed to include a giftcard.
I was informed I could get it on an interest free financing plan, but the giftcard was only included with online orders.
So they let me use their PC to place my order with instore pick-up, but the giftcard would be sent to us in the mail. then we walked up to the front of the store with the items we had ordered to make it easier on the workers.
When we got up to the front of the line, we gave the worker our order #, along with my ID and credit card and the items we lugged up with us. Just to double check, I asked if she'd check on the finance status.. turns out we were short by a small amount.. BUT we could add items to the purchase and qualify.
So we added a few console games, a controller and the like to the over all purchase. This made the entire sale eligable for the finance plan we had been planning on.
When we got home, I checked my email to find out I had an urgent message from Best Buy and items had just been shipped.
So, I opened my purchase history, low and behold I was charged 3 times for the original items I had purchased.
#1. The online order + free gift card
#2. The items we carried up front as a pick-up, but NOT the gift card
#3. The complete bundled order of the item + console games and controller we added to make the finance offer.
What the worker had done was instead of ending the online order, or marking it as picked up... she marked the specific item ear marked for me as OUT OF STOCK (No pick?) on the online order.
So, the urgent email I recieved was telling me I had to change pick-up location. The shipping confirmation was that the moment we placed the order.. the gift card was already packaged and shipped out, on the way to my house.
The second order was a hold placed on my account when the item's serial and UPCs were scanned into the system.
The third was the actual complete purchase we took home.
So I contacted Best Buy, and showed them the error. I had to get transferred to a person in the back with athority to see in-progress transactions.
I had to explain to her that we did technically pick up the order, we had the items and receipt right here next to me. She tried to explain to me I have to set another place to pick up the store.. so I explained to her again what had happened.
She then said I didn't have to worry, I wouldn't be charged for the gift card. I told her I would because the items were already purchased and those ones would not be picked up.
I told her to cancel the order, which she did. Low and behold I was charged $50.... which was supposed to be free with my purchase and pickup of my items.
Thankfully she saw the problem and refunded me the $50 charge but.. jesus.. for a while there it was showing a charge of around $1575 pending on my card...... which is just ludicrious.