Difference of $11-, I'd def take it in store credit but I wasn't even going to waste my time emailing them, but then once I decided to, I couldn't even locate the email under the support part of their page.
It's there. I think it's called submit a ticket, but may require a different log in or some such shit idk. I got CS Matthew and he gave me a Wallet credit of $7 and change for the experience. So... Yep.