I will never purchase from Microsoft Store again. Their system and customer service is sickening.

Lazer77

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I have placed three orders with them this year, and two of them had significant issues, while one had minor issues.

I ordered Gears of War Ultimate in June, then they sent some payment verification email which required me to call MS Store. Constantly getting transferred, constant calls dropping, I ended up canceling the order because I was sick of it. It is now December, I am trying to apply a 12 month XBL code, but I have an outstanding balance for $42.39 for Gears of War that I never received. I have been on the phone for an hour and a half now. Its disgusting how they treat their customers, I even tried telling these people to not transfer me and put me on a three way call with the next department so I don't have to keep re-explaining. She tried for 30 seconds, and asked if I wanted to stay on hold, I said sure I just want to make sure its still a conference call - "okay thanks for contacting Microsoft Store, this is Michelle, have a great day", and I got transferred. Then this next person is trying to transfer me too. I told her that we should do a three way conference call with my bank to resolve this issue, she is refusing. I asked why, she said because of the high call volume. I told her I understand, but I am a customer and it is my turn to receive help. So she put me on hold, about 10 minutes later, call drops. I can't get rid of this damn outstanding balance so I can apply a 12 month code.

I ordered Rare Replay awhile back. Same thing, bogus payment confirmation email. I tried for about 15 minutes and I said forget it, cancel my order. Nearly TWO HOURS of transfers, dropped calls, verifying my account, people not having a clue what I was talking about, I finally spoke to someone from the US, canceled my order. Now get this, I got my $30 back on my card. A few days later, the game comes in the mail. A few days after that, I got $30 on my Microsoft account as a refund. So I got $60 AND the game. They have no clue what they are doing.

It is horrible how many hours of my life I wasted with this company, and how horribly they treat their customers. I figured a corporation as big as Microsoft would have their stuff together.

 
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My Gears of War purchase on Black Friday went very smoothly, but when my Xbox Gold Trial membership card didn't work (the one that came with the system)  I had a really hard time getting them to fix the issue.  I was transferred all over the place and emailed back and forth for over a month.  

In the end they ended up giving me two free months, but it was a hassle. 

 
Two years ago they sent me 3 laptops and charged me for each when I was supposed to order 1. I called them like 10 minutes after because I got 3 confirmations. They said unable to stop it because already process but it didn't send out for 6 days. Luckily I had the money in the account so it didn't over draft me or cause me to have no money on black friday. I just sent all three back because I didn't want to deal with them and contacted my bank to do a chargeback. So it sounds like they are just as messed up as they were back then.

 
"Time to join the dark side that is Sony and the Playstation 4."  I told that once to a Gamestop employee that was thinking about getting a PS4 when he had a 360.

Seriously though, seems like so much trouble.  I know this is anti-CAG, but I'll pay a little more just to avoid these kinds of issues.

 
It is horrible how many hours of my life I wasted with this company, and how horribly they treat their customers. I figured a corporation as big as Microsoft would have their stuff together.
IMHO, big companies are some of the worst at not having their shit together. When you get to be that large, it usually costs them more (upfront at least) to create systems to avoid errors and they know customers will rant and rave but keep coming back even if their experience with the company borders on Kafka-esque. As long as the shareholders are happy, it's all good.

So I sympathize. Lol.
 
Yeah, they screwed up two of my orders and that was it for me. No one is perfect, so I gave them a second shot after they botched my first order and they fucked it up again so I've never done business with them again.

 
This isn't the MS Store, per se, it's the assholes at Digital River that run the online version of the MS Store.

If you go in store, the people you deal with are usually wonderful.

 
I will never touch MS store online again after two horrible experiences. Gotta echo Darby, the people in store are fantastic to deal with and extremely helpful.

 
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