[LimitedRunDoug]

Well that's kinda messed up... you guys advertise the gold card for the fan bundle, which you don't ship until everything is ready... but then you run out of the gold cards that are MEANT for the fan bundle? 
 
Like.... dude, come on. Those bundles are like a few hundred bucks EACH. Least you guys could do is make sure people get what they pay for after they wait 18 months.

I said I was going to check first.

[Vinny]

I said I was going to check first.

Alright, but you did say you think you're out... and I'm 0/2 on the gold fan bundle cards so far, so I think I'm right to be salty here. 

[MSUHitman]

I will have to say fewer Steelbooks means fewer non-Standard editions I will be ordering, especially with standard editions being more available via Amazon & GameStop instead of Best Buy. Also with 10 total orders still outstanding (KOTOR CE & Castlevania Requiem CE plus all 8 orders since July) I’m going to be slowing down my orders until things catch up.

[Earendil_aod]

One thing to keep in mind about Rightstuf is that they've always had a huge, overaching emphasis on customer experience and customer satisfaction. The founder called it "Super Service" and spoke about it in detail in his retirement message from a few months ago:

https://twitter.com/...138316911738887

I am a bit concerned about how the company will adapt to the Crunchyroll acquisition but they've always done right by me in my 7 or 8 years shopping with them. Recently they even started sending out reminder emails listing all of my open pre-orders. Great company altogether.

Unfortunately, I don't feel like that is a priority for LRG. In the early days, sure. Even up to the release of Celeste and the accompanying apology card, it felt like it. But it's been downhill since, and pretty much every piece of feedback falls on deaf ears. They don't even bother responding to the feedback channel in their own Discord anymore.

I'm so sorry to see him go. Will always have fond memories of my first anime purchase, Record of Lodoss War OVA and TV series on VHS 😔

[Xenogears]

How is me posting here a PR tour? I was here long before you. Please stop making stuff up to satisfy your conspiracies.


Does anyone have any questions about our update I can answer?

Any insight on my issue I’ve mentioned a few times.  Not your PR tour exactly, but it is related to customer relations and concerns about your company holding to its word and obligations.  The listing description for the Valis mega bundle was changed after the fact, causing me to miss out on the Valis CE I would have purchased on its own had the megabundle not been falsely described at the time of purchase.  All I’ve asked from customer service is a chance to just keep the CE allotment I had purchased as part of the megabundle and they said there is nothing they can do.  Could you explain what system and logistics issues are preventing this?  Thanks

 

 

zuldane, on 17 Dec 2022 - 01:40 AM, said:
I would think Doug or Josh can make the team do whatever it necessary to make the customer happy. Especially if it was acknowledged they changed the description after you purchased the bundle.

 

Yeah, customer support’s initial response was “After reviewing the bundles product page I can see where that may be a little confusion. I want to say that it does include a standard version of the game along with the Collector Editions version”.  So even they took the initial description as stating the bundle included stand alone game plus CE.  They acknowledged that the description was changed and now read differently, but could do nothing to address that but cancel the order if I wanted.  I’ve gone ahead and requested the whole order be cancelled, if it’s my only option, even though I do still at least want the CE at retail price.

Like I said, this was my first bundle, but they have been doing these for years right?  You’d think it would be routine by now how to state when the standard copy of the game is included in CE or an extra stand alone component of the bundle.  And they do understand the difference since the terminology was changed after the fact.

[portnoyd]

Does anyone have any questions about our update I can answer?

I haven't been following this thread so I don't know what the update was, nor have I checked the thread beyond a Ctrl-F, but has there been any movement on TG16-CD Rondo?

 

Fwiw asking this question, I really have no dog in this argument race, I've cut back physical buying on Switch considerably. Not because of LRG or even limited print issues... I had a string of just fucking awful games (even ones from mass market) at full price and I realize I need to be more discerning. Rondo though will be day one, if it helps bolster an effort that might not be worth it from a business perspective right now.

[Daniel_Shadow170]

No steelbooks no purchase on the CE.

[bill123]

Yea unfortunate on the no steelbook thing. Most likely will just pass on all of it unless something good happens or they pop up on amazon or best buy. 

[Josef]

Anyone else having an issue with checking out with credit card on the LRG site?  Never had an issue until a few days ago.  The fields are there but it doesn't let me enter my credit card info.  I can click on and check out with the Paypal button just fine though (which I did).  The odd thing was around a week ago I started getting messages from my antivirus on the LRG checkout screen about the software blocking a malware link to something like "amazon skimmer" or something like that.  Not sure if its related.

[n64ra]

How is me posting here a PR tour? I was here long before you. Please stop making stuff up to satisfy your conspiracies.


Does anyone have any questions about our update I can answer?

Thanks for the $5 off coupon. It's going towards Moon!

 

Edit: Sorry, let me rephrase that in the form of a question for you. Is it going towards Moon?

[Kaiser499]

Looks like this thread was cleaned up. 

[HaloGX]

What was cleaned up?

[nightc1]

I’ve been following from the sidelines, it looks like no posts have been deleted as the top of the page in safari (when not logged in) is still the same (Doug’s last post). I’m curious what has been cleaned up? Just folks editing their posts or moderation (very rare) in stealth? The bigger posts all look intact.

[SeafoamGaming]

Yeah the only sort of removal i noticed in the thread lately was some guy coming on the thread and CAG for the first time in years a few days ago, remarking “that seafoam gaming guy is obsessed” in a post about LRG’s bad ship times before that post got deleted. Why the random dig at me as someone’s first post in ages, no clue, but otherwise I wouldn’t have been able to notice much the past few days due to being on vacation and having reviews to write

[SeafoamGaming]

https://www.reddit.c...nt=1&utm_term=1

Status update on doom eternal stuff. Surprisingly, the steelbooks got done first.

[Thomascagger]

the whole LRG taking games to conventions that they still haven't shipped to customers after a year of waiting is sure gettin old

[SpraykwoN]

I had ordered that Phobos helmet on a whim, to go with the other two helmets I have from Doom.  Had no idea it lit up.  Nice surprise haha

[Vinny]

My blind boxes shipped last week at some point, I guess? Didn't get any shipment emails but saw it show up on my USPS daily inform email or whatever that they were waiting for a shipment from shipping partner DHL, checked LRG and it was for the blind boxes.

[valiki7375]

Got my 2 PS5 blind boxes....

 

Cthulu Saves Christmas (and a panzer dragon card?)

Haven (with some print plate card of no idea who

[TheKbob]

Lots of blind boxes opening going on in game groups.

Lots of ¯\_(ツ)_/¯ -"I expected nothing and am still disappointed."

Good times.
 

[valiki7375]

Lots of blind boxes opening going on in game groups.

Lots of ¯\_(ツ)_/¯ -"I expected nothing and am still disappointed."

Good times.
 

I was just amazed that I got a game I already own because I never specifically bought from LRG before and Haven I bought a few months back for wife and I and she doesn't like it...she's more of a borderlands/ It Takes Two gamer I guess

 

Also what are the numbers on the box?  The Christmas ones says LRG #1 and Haven says #12..find it hard to believe that those are the first and twelfth game they ever made physically

[Vinny]

Got my 2 PS5 blind boxes....

Cthulu Saves Christmas (and a panzer dragon card?)
Haven (with some print plate card of no idea who

Oh shit, nice. Those plate cards are rare, since there's only one each I believe...

I'm simply unlucky when it comes to cards at LRG. Beyond not getting a single one of the promised gold fan edition cards, I just haven't even get any gold cards in years. Have gotten dozens of games in the last two to three years but always get silver cards.

[SeafoamGaming]

Got my 2 PS5 blind boxes....

Cthulu Saves Christmas (and a panzer dragon card?)
Haven (with some print plate card of no idea who

Holy shit, the printing plate is actually a really rare get: it’s basically the proof they used to make the cards? Could sell for a lot by itself or be a good keepsake if you like the game it references.

Lots of blind boxes opening going on in game groups.
Lots of ¯\_(ツ)_/¯ -"I expected nothing and am still disappointed."
Good times.

What remains to be seen is if they slip in games not advertised as possibilities again, like with some CEs. People were not happy Superepic somehow snuck into the ce Blinds.

Curious if Holy potatoes will be this year’s jumanji. All those spare copies from not selling MOQ (which is the case on a lot of stuff lately) gotta go somewhere…

[TheKbob]

See lots of Star Wars singles (you know, the ones that got later double packs,...) and just stuff I forgot they published.  I think it's pretty rotten they can put distribution titles in them. 

[HaloGX]

Is it a trading card print plate or cover art print plate? They've randomly given out cover art print plates before. I got the plate for Ms. 'Splosion Man on Switch. I have that puppy in a double-sided frame.

[flybrione]

Also what are the numbers on the box?  The Christmas ones says LRG #1 and Haven says #12..find it hard to believe that those are the first and twelfth game they ever made physically

As PS5 Limited Runs they are the first PS5 game and the 12th when they started doing physicals for PS5 games.

Numbering is based on console platform.

[MyHeroGoku99]

lrg made the right call in getting rid of the cards, they sucked anyway and if it speeds up delivery time then im all for it.

[valiki7375]

Appreciate all the replies.  As far as the printing plate I will have to take a picture of it and post here because I have no idea who or what it refers to lol.

 

Also the cards were random, Panzer dragoon and the other card do not have anything to do with  the games I got.  It was an odd bonus and I am not that big into collecting cards.  I did like the blind box packaging though.  That was a nice touch!

[SeafoamGaming]

Appreciate all the replies.  As far as the printing plate I will have to take a picture of it and post here because I have no idea who or what it refers to lol.
 
Also the cards were random, Panzer dragoon and the other card do not have anything to do with  the games I got.  It was an odd bonus and I am not that big into collecting cards.  I did like the blind box packaging though.  That was a nice touch!

Yeah the BB/T-shirt cards are always random. My luckiest get was the gold Jedi Knight fan bundle card with a LRG T-Shirt I bought lol

[redrum666]