Posted 18 September 2017 - 06:37 PM
I am only chiming in since the thread was brought back up.
One of the games in my last was Splatoon 2. When I went in to pick it up on launch day, the store had a ton of issues.
First, they said they didn't have a copy for me.
Second, they said they only had enough for preorders (and mine was a preorder so....?)
Third, they finally found a copy, but my order was not showing ready for pickup for them. So, they wanted to adjust my order to sell it to me.
I had an issue with this, because I didn't want to lose my promo.
After going back and forth for 15 minutes or so, they finally do it...and of course, the order is all wrong the next day! All promo stuff is gone, and Mario Oddyssey (my last game in the promo order) is back to full price.
It took talking to the the guys on the support site. Since they couldn't reactivate the offer, they just refunded me the total amount of what the promo would've saved me.
Mostly just an FYI if anybody else has issues.