I try not signed in, still did not work, even tried offline and no difference.
Contact support man, this sounds like something they may have to refund you for.
I got an Xbox problem of my own now. My Xbox One X that I bought in June doesn't read discs anymore, so I gotta get that sent off for repairs sometime next week. On the bright (?) side, all this talk of decision fatigue made go through my HDDs and delete like 400+ games I knew I wasn't going to play anytime soon. The bad (?) news is that I still have 400+ games downloaded but at least I've been able to pin games I knew for sure I wanted to play and start enjoying them. I've neglected the likes of Shantae for far too long in favor of lesser games that I just 'wanted to get out of the way'.
Also, nothing sucks more than trying to get back into an rpg you've set aside for too long. Stuff like Final Fantasy XV, Witcher 3, Pier Sol, Elex, etc I've sunk at least 20 hours in (I'm like 60 hours into Witcher 3) but it's been so long that I feel detached from the experience.