Well, she told me my order was lost. USPS told them they didn't receive my games. She says only 2 options are a refund that will take 10-15 business days or replacing the games that will take 10-15 business days. There is also no supervisor available at the moment(I still am waiting on a supervisor to call me back from 2 weeks ago) I'm done with this company. I still haven't had my issued resolved from 1 1/2 months ago and now this. Not even an email telling me my order is lost. I'd call up because your order has been awaiting pickup longer than mine. Maybe they all got stolen or something. Anyway, I'm having her send the replacement to me because it's the same time as a refund and I used promo credit and my $10 off coupon on the games and I highly doubt my credit will be returned and the $10 off coupon expired so I have to just hope a replacement gets here in 2 weeks. Lame.
I just think of it as a joke now. I give them way more leeway than I probably should.
I'm still awaiting an order I placed on May 19th. That order is obviously lost, so I called them almost a month ago to get a replacement order in. They put in for one, and almost a month later I still haven't received that order, so almost 2 months from the actual order.
I had another order that I called about in early June after about 2 weeks of no tracking update, and they said it was also lost, so they had to do another replacement order for that one. Funny enough, I actually ended up randomly getting the initial order I think about a week after I called. For the replacement order, I still have only received 1/4 games.
I try not to call about replacements if I can, and just wait it out because you'll usually waste an hour of your life waiting on hold just to talk to some idiot, and theres like a 25/75% ratio on if you'll ever get the replacement vs. never getting it. I had called about a getting a pop replaced and they put it through, but asked about it when I called last month and was told "it was damaged in transit so I was refunded". So apparently not only the pop I actually got was damaged, but then the replacement was also damaged to a point they just weren't even going to send it. Never got an email for that either.
It's just a joke at this point, but I've learned to just accept it. It's part of the reason I had no problem returning 20-30 games for full price recently that I got for half off. Their fault.