I’m not sure why so many people are defending gamestop employees.
McDonald’s employees also make minimum wage, but that still doesn’t give them the right to spit in your food.
Gamestop employees shouldn’t get entitled to purposely send out broken disc, empty packages or wrong items just because they don’t get paid enough.
I’m sure there are 10000s of people who will gladly take their jobs and do it right.
Most GameStop employees are doing the best they can. There might be a few that (a) intentionally mess up orders or (b) go all 'junior detective' because they feel like making a customer's day worse, but the vast majority of employees (and all that I've dealt with in store) do a good job. I leave them positive reviews every time I can, because they deserve it. It's the same with low-paying jobs everywhere--someone is making out like a bandit in the situation, but it isn't the store employee.
Try the boardroom. Companies usually fail because of mis-management.
A lot of the problems we customers are experiencing are due to GameStop's cut-throat and/or inept corporate policies, not employee maliciousness.
Same with the post office: a lot of the problems with postal service right now are due to mis-management (possibly deliberate). Before the new "management" came in, it was policy for the carriers to deliver all that day's mail, even if it meant overtime. The new management forbade that, and lo and behold, the mail began backing up--even during the 'regular' part of the year: Trump-appointed USPS Postmaster General plans to slow mail delivery | Fortune
I'm not saying don't get angry. I'm saying direct your anger at those actually causing the problems.