It's been this way since sometime last year. You used to be able to use the coupon and get games for $5 or less for free. Now they changed it so it doesn't work that way online and it just gives you an error if the total is $0. I wish GS would focus on making the company better for consumers instead of finding petty new ways to devalue the program with new restrictions. If some guy wants to use his coupon for an old Madden or one of their $5 or less games that they will probably end up throwing away anyway then why not?
I think dec was the last time i got a free item. my coupon didn't work online in jan after i used it in store.