I had reset my Xbox prior because I don't trust them to reset it. Employee plugged it in and got the "checking for updates" screen, eventually it said needed to be updated. I insisted that it was updated and said it's just not connected to a network to check. She said it could check for updates (HOW?!?!?!) and I'd have to update it and bring it back. I pushed and she entered wifi connection and Xbox said, "this is awkward the system does not need an update". HA. Then, she said I'd get $100 for it and I said there's a promo for $200 off the Switch [showed her the flyer and she pointed to the OG One and said yeah, $100]. She finally added the Switch and what do ya know...$200 off.
Asked for a gift receipt and she said I could just use the regular one. I said I'd like the gift receipt and she pretended like it wasn't possible before reluctantly printing it and throwing it in the bag.