Posted 15 January 2020 - 08:34 PM
I’ve had some terrible CS experiences, but nothing rivals GameStop. I know people say “gee I wonder why they’re going out of business” when talking trash about a company, but this is absolutely one of the big reasons. Bad CS ruins a relationship with the company, and any furthers sales from that customer. Over time, you’re taking away the trust of you’re entire customer base, and eventually no one is buying from you. It’s mind boggling how much these execs get paid, only to put a company out of business with their terrible practices, that are so easily fixed.
“Don’t hang up on your customers or you’re fired”. Isn’t even discussed there, as it happens almost every call. It’s literally Customer Service 101, yet it’s probably encouraged.
The only time we ever shop or trade there now, is when we’re borderline able to scam them, and even then it feels dirty.