[315Retro]

That is such BS. So, if I cancel my Elite Pro, I'll lose total access to my account?

Why would you cancel? Just let it expire. Expiration just bumps you down to the lower tier doesn't "cancel" your card. I believe that's when you close out your account altogether.

[johnmstewart]

Hoping to find a cheap system at the local store...final days of using elite pro.

[Am_I_Evil]

Why would you cancel? Just let it expire. Expiration just bumps you down to the lower tier doesn't "cancel" your card. I believe that's when you close out your account altogether.

There are people who have it until like 2025...that's why lol

[Ketsui]

Are we all going on a pre owned shopping spree today? Lol

[ThatOneGuyWho]

Why would you cancel? Just let it expire. Expiration just bumps you down to the lower tier doesn't "cancel" your card. I believe that's when you close out your account altogether.

Because that means you wasted an extra $15/year on a service you can no longer use. I rather have my money back.

[keyblader1985]

Anybody grabbing a Dualshock 4 for $25 today?

[Kuros]

Anybody grabbing a Dualshock 4 for $25 today?

CA users: With the Pro discount and in store pick up one would be just under on break even with the 60% trade in bonus. 24 cents or so. Elite would be a couple bucks up. If anyone wanted to flip a couple of the controllers for points.

[aircobra]

Because that means you wasted an extra $15/year on a service you can no longer use. I rather have my money back.

No it doesn't. As shitty as the changes have been, you'll still be getting a $5 cert every month that you can just use on Xbox/PSN/eShop credit. That alone is worth keeping the membership.

[nevermeltice]

Evil Within 2 PS4 seems to be converted new to preowned. My "used" copy was sealed. Also part of the 4/$20 promo

[CookieMonster156]

No it doesn't. As shitty as the changes have been, you'll still be getting a $5 cert every month that you can just use on Xbox/PSN/eShop credit. That alone is worth keeping the membership.

Elite is $30. Pro is $15.

Why would elite members pay $15 extra for the same benefits as pro members?

[strongarm]

Is it possible to use a 5 dollars off any preowned item online?

I could not find a way

[Gamwhiz]

Anybody grabbing a Dualshock 4 for $25 today?

Shit thanks for mentioning; in for one. Sat this console gen out (sans a wii u lol) but have been looking for a deal on a DS4; been wanting one for Vita TV for a while (pretty sure it makes gravity rush playable?).

 

Don't mind squeezin' an extra couple of dollars outta that pro 'script.

[DisGonnaBeGood]

If you cancel elite, are they putting it on a trade card or something? I used PUR points to get however many years.

[Skititlez]

Actually got someone at customer service to replace my cancelled free game for another one. Color me surprised.

[DisGonnaBeGood]

That is such BS. So, if I cancel my Elite Pro, I'll lose total access to my account?

Just cash out the points. The fact that they have it in $5 increments is nice. You may lose a couple thousand points, but what is better, losing those points or losing out on the $15 difference for one year of pro (multiplied by however many years you have left).

[stringycupps1]

Has anyone cancelled their elite pro yet? I'm curious about what exactly happens with the refund

Also, everyone has been saying their Elite is being moved to a $15 program but thats not true. Its being moved to the $20 one since it still includes print Game Informer

[DisGonnaBeGood]

Only thing I'm worried about is points I havent used yet. Probably gonna cash them out today or tomorrow, and use them, if somehow this conversion screws with points.

Also in regards to cancelling my elite, how does that affect open pre-orders? Aren't pre-orders tied to your elite membership number?

Also I wonder what happens if they convert your elite to the new pro after 1/16. If you cancel after 1/16, will they only give back $20/year (since technically you will no longer be elite, if they are in fact moving us over to pro and updating our accounts accordingly to show that we are no longer elite and now pro instead).

In any case it may just be safest to cancel today or tomorrow.

[DocWatson]

For what it's worth, after numerous calls to customer service, I was able to get my cancelled games from the B2G2 replaced.

 

One was replaced for a new copy (was told that this is a one-time courtesy), so the other was swapped out for a pre-owned game of equal value that was in stock.

[Corgstradamus]

Ah, I am using the app. I will try this.
Thanks

You can also call CS and they can issue you a new one. 

[Kamagii]

anyone know if Monster Hunter World is the same price in store as online (supposedly 9.99)

 

I wanted to get a few other games with it today for 4 for 20.

[stringycupps1]

I called and was told they cannot refund.  They then hung up on me as I started reading the paragraph on the website.

[oldcasio]

I called and was told they cannot refund.  They then hung up on me as I started reading the paragraph on the website.

You called customer service or the store?

[stringycupps1]

You called customer service or the store?

Whatever developing nation they're using for their call center.  Last year the lady told me she was in the Philippines

[DaShaka]

I’ve had some terrible CS experiences, but nothing rivals GameStop. I know people say “gee I wonder why they’re going out of business” when talking trash about a company, but this is absolutely one of the big reasons. Bad CS ruins a relationship with the company, and any furthers sales from that customer. Over time, you’re taking away the trust of you’re entire customer base, and eventually no one is buying from you. It’s mind boggling how much these execs get paid, only to put a company out of business with their terrible practices, that are so easily fixed.

“Don’t hang up on your customers or you’re fired”. Isn’t even discussed there, as it happens almost every call. It’s literally Customer Service 101, yet it’s probably encouraged.

The only time we ever shop or trade there now, is when we’re borderline able to scam them, and even then it feels dirty.

[Ketsui]

I called and they told me they can only refund in store even tho I upgraded it online. Horseshiet

[kemosahbe]

I’ve had some terrible CS experiences, but nothing rivals GameStop. I know people say “gee I wonder why they’re going out of business” when talking trash about a company, but this is absolutely one of the big reasons. Bad CS ruins a relationship with the company, and any furthers sales from that customer. Over time, you’re taking away the trust of you’re entire customer base, and eventually no one is buying from you. It’s mind boggling how much these execs get paid, only to put a company out of business with their terrible practices, that are so easily fixed.

“Don’t hang up on your customers or you’re fired”. Isn’t even discussed there, as it happens almost every call. It’s literally Customer Service 101, yet it’s probably encouraged.

The only time we ever shop or trade there now, is when we’re borderline able to scam them, and even then it feels dirty.

I have really mixed feelings about GameStop's demise. I don't want to lose one of the last readily accessible sources of physical games and whenever I go in store I have great experiences with awesome people 90% of the time. The few bad experiences in store aren't often enough to make me want them gone. On the other hand, online orders are bad/wrong at least 75% of the time, and trying to get their corporate customer service to help with any issue at all is a nightmare. I've decided to take losses several times just to avoid continuing to waste my time trying to get through to someone that will actually help. There's no reason they should need to leave, but the top end of the company is so mismanaged that it's inevitable.

[stringycupps1]

I called and they told me they can only refund in store even tho I upgraded it online. Horseshiet

They told me the opposite.  They said since I upgraded in-store they couldn't help me 

[oldcasio]

I doubt customer service will get a memo, script, or procedure for Elite going away until tomorrow at the earliest.

[Freeze Time]

All I can tell you is to keep trying. You will eventually get someone on the phone that will help you. I have limited experience with gamestop customer service but they have taken care of any issue I've had. I might have had one women end the call with me because in the middle of my sentence, it went to the how was your experience survey but I called up again and the next guy took care of my problem. Don't give up so easily.

[stringycupps1]

All I can tell you is to keep trying. You will eventually get someone on the phone that will help you. I have limited experience with gamestop customer service but they have taken care of any issue I've had. I might have had one women end the call with me because in the middle of my sentence, it went to the how was your experience survey but I called up again and the next guy took care of my problem. Don't give up so easily.

You think I gave up easily? LOL I'm a lawyer.  I've called 5x already.  1 person said they would send something to the "back office" whatever the heck that means.  I'm going to keep calling until someone knows what the heck they're supposed to do.