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The Gamestop Thread

Gamestop GS Weekly Gamestop Deals Gamestop Thread

#28981 dracula   i'll buy that for a dolla CAGiversary!   5069 Posts   Joined 16.4 Years Ago  

Posted 14 April 2020 - 11:24 PM

Blah I hung up after like 4 hours.



#28982 now1   Banned Banned   200 Posts   Joined 13.6 Years Ago  

Posted 15 April 2020 - 12:40 AM

I waited on my phone for 12 hours because GameStop didn’t give me my gift card, I’m still on hold btw

#28983 dracula   i'll buy that for a dolla CAGiversary!   5069 Posts   Joined 16.4 Years Ago  

Posted 15 April 2020 - 12:49 AM

By the time all is said and done it will probably end up being close to that. 



#28984 Rick Astley  

Rick Astley

Posted 15 April 2020 - 12:49 AM

I’ve been on hold for 3 days. This is why I don’t bother calling gs anymore

#28985 aircobra   The Wind CAGiversary!   3548 Posts   Joined 12.1 Years Ago  

Posted 15 April 2020 - 01:06 AM

I waited on my phone for 12 hours because GameStop didn’t give me my gift card, I’m still on hold btw


It’s bad that I’d rather read posts from Dave than you.

#28986 SideQuestsSuck  

SideQuestsSuck

Posted 15 April 2020 - 02:11 AM

I’ve been on hold for 3 days. This is why I don’t bother calling gs anymore

I would love to know how many actual representatives GS has answering phones. I wouldn't be surprised if it was less than 10.



#28987 DesertLeo   DontReadThis. CAGiversary!   2291 Posts   Joined 12.7 Years Ago  

Posted 15 April 2020 - 02:21 AM

Yeah, all of this is nuts. I've been trying to get in touch as well for a new $5 pro coupon. I had an order I used it on canceled and now it won't redeem again.

Given what's going on I really feel that the service reps deserve some patience, but this is ridiculous. I've also sent 2 emails over the last 10 days with no response.

#28988 gospelman   Irreducibly Complex CAGiversary!   2618 Posts   Joined 10.9 Years Ago  

Posted 15 April 2020 - 02:54 AM

that the service reps deserve some patience

No, they don't.  They're always abysmal, just moreso in the spotlight now since the company is forcing online-only promos.

 

The entire outsourced team needs to be completely replaced with competent people.



#28989 MSUHitman   former Checkmate Arcade Co-Host CAGiversary!   14782 Posts   Joined 14.1 Years Ago  

Posted 15 April 2020 - 03:01 AM

I got a reply from SE customer support saying they updated the GS contest website & it should start working on Wednesday.

#28990 now1   Banned Banned   200 Posts   Joined 13.6 Years Ago  

Posted 15 April 2020 - 03:16 AM

If they say Wednesday they mean 3 months from now

#28991 Vinny   Bang, bang... pew... CAGiversary!   23380 Posts   Joined 15.9 Years Ago  

Posted 15 April 2020 - 03:30 AM

I've been on hold with gamestop for about 3 and a half hours.  Are they closed for the day?  I don't see their hours listed anywhere

 

I'm calling to update my address for a pre order I put in last year for cyberpunk special edition.  I moved to a new address last week, I tried updating my address online but it doesn't change.

I believe their hours are 8AM to 8PM CST. And I've been saying this for years: GS does not have customer service outside of their stores. If they ever happen to resolve an issue, it's an exception to the rule. 



#28992 aircobra   The Wind CAGiversary!   3548 Posts   Joined 12.1 Years Ago  

Posted 15 April 2020 - 03:37 AM

I believe their hours are 8AM to 8PM CST. And I've been saying this for years: GS does not have customer service outside of their stores. If they ever happen to resolve an issue, it's an exception to the rule. 

It's 10PM CST.



#28993 Bezerker   Bezerker Barrage! CAGiversary!   7066 Posts   Joined 15.0 Years Ago  

Posted 15 April 2020 - 01:38 PM

Anyone else not able to use $50 "online only" coupons on anything?    The last one I used had its weird exceptions but it still worked as a promo code.  The one I generated on the 11th is just saying coupon not valid.  



#28994 briandadude   Vita + Xbox + Switch CAGiversary!   884 Posts   Joined 13.3 Years Ago  

briandadude

Posted 15 April 2020 - 01:38 PM

I was on hold for 4 hours last week and then a message came on at 6 PM Eastern saying they were closed and I was disconnected. 😂

#28995 ec91762  

Posted 15 April 2020 - 08:04 PM

So I'm guessing the Pro Day ad won't be releasing till Friday?

#28996 Romeo   CAGiversary! CAGiversary!   4643 Posts   Joined 16.7 Years Ago  

Posted 15 April 2020 - 08:58 PM

So I'm guessing the Pro Day ad won't be releasing till Friday?

 

It would be interesting to even see one. Most retailers aren’t doing ads and have canceled any and all sales. 



#28997 addicted2games   游戏玩家为生活 !! CAGiversary!   4275 Posts   Joined 16.0 Years Ago  

addicted2games

Posted 15 April 2020 - 08:59 PM

I am soooo glad I used all my gift cards and reward points up at the beginning of March. I probably wont deal with GS again after all this chaos about them I am reading.



#28998 now1   Banned Banned   200 Posts   Joined 13.6 Years Ago  

Posted 15 April 2020 - 09:21 PM

GameStop is like the titanic, you can see disaster a mile away but will still hit the iceberg

#28999 aircobra   The Wind CAGiversary!   3548 Posts   Joined 12.1 Years Ago  

Posted 15 April 2020 - 10:06 PM

It would be interesting to even see one. Most retailers aren’t doing ads and have canceled any and all sales.


They’ve already advertised they’re doing a sale this Saturday...

#29000 jupiterjones   WHAT THE CUSS!?! CAGiversary!   1139 Posts   Joined 15.6 Years Ago  

jupiterjones

Posted 15 April 2020 - 11:35 PM

Got my copy of Doom in the mail today. Nice and new, as it should be.

However, no clue about any of the pre-order bonuses at all. I’ll give it a few days and attempt to call if nothing shows up, but I’m not feeling very encouraged by this company overall. And I still have two more games to be delivered that I paid off...

#29001 Demolition Man   REV-OH-LU-TION! CAGiversary!   14870 Posts   Joined 16.0 Years Ago  

Demolition Man

Posted 16 April 2020 - 12:31 AM

Gotta love Gamestop... has many listing for the Wii U systems on their site and ALL of them are sold out. LOL!



#29002 now1   Banned Banned   200 Posts   Joined 13.6 Years Ago  

Posted 16 April 2020 - 02:36 AM

Y’all buying the new consoles with the money you get?

#29003 Daniel_Shadow170  

Daniel_Shadow170

Posted 16 April 2020 - 03:01 AM

So why are you guys trying to wait on the phone with them? I'm not jumping into anything online with GameStop. I'll just deal with them when store's open back up. Did I miss a really good deal or something?

#29004 detsportsfan3   CAG Veteran CAGiversary!   117 Posts   Joined 12.2 Years Ago  

detsportsfan3

Posted 16 April 2020 - 03:26 AM

Gotta love Gamestop... has many listing for the Wii U systems on their site and ALL of them are sold out. LOL!


GameStop is far from perfect, but this is one thing I'll give them a pass on. Consoles are sold out everywhere, people are looking for things to keep them busy. Even their 3DS supply has tanked. Combine high demand with the fact that some states are completely closed and therefore quantity is low, and it shouldn't be a surprise.

#29005 walletandgromice   CAGiversary! CAGiversary!   1040 Posts   Joined 13.5 Years Ago  

walletandgromice

Posted 16 April 2020 - 04:13 AM

So why are you guys trying to wait on the phone with them? I'm not jumping into anything online with GameStop. I'll just deal with them when store's open back up. Did I miss a really good deal or something?


We have deposits that aren't getting refunded at stores that are physically closed.

#29006 MSUHitman   former Checkmate Arcade Co-Host CAGiversary!   14782 Posts   Joined 14.1 Years Ago  

Posted 16 April 2020 - 05:59 AM

If they say Wednesday they mean 3 months from now

Myself and someone else from the CE thread both tried our codes in the last 24 hours and both worked so the site seems fixed now.



#29007 Polanker  

Polanker

Posted 16 April 2020 - 06:33 AM

Still haven't received my preordered copy of FF7R.
They don't even answer their phones or emails. Is there anything I can do to get my game ASAP or a refund?

#29008 soonerdoc   CAGiversary! CAGiversary!   690 Posts   Joined 16.6 Years Ago  

Posted 16 April 2020 - 06:57 AM

Got my copy of Doom in the mail today. Nice and new, as it should be.

However, no clue about any of the pre-order bonuses at all. I’ll give it a few days and attempt to call if nothing shows up, but I’m not feeling very encouraged by this company overall. And I still have two more games to be delivered that I paid off...

 

Gotta shake your head when a company is lauded for sending out a new, good condition product when ordering a new product. 



#29009 mchittumjr  

Posted 16 April 2020 - 01:02 PM

Has anyone been tried to cancel their Last of Us 2 preorder online? Not sure who to even email.



#29010 WeaponX2099   You walk on the subway CAGiversary!   5487 Posts   Joined 16.5 Years Ago  

WeaponX2099

Posted 16 April 2020 - 03:47 PM

I'm really shocked that Gamestop hasn't tried to start a mail-in trade system like Amazon & Best Buy just to do something now.