Need some advice on how to deal with sams club

So I need some help. I ordered the Samsun mg 75 inch nu7100 and Xbox one bundle from sams club on thanksgiving. I had it ordered and confirmed in under three minutes. Saturday I had received a shipping notification stating pilot freight would be delivering it estimated delivery on last Friday. I have yet to receive the tv, it has been charged and everything. I was in touch with pilot and they said sams won’t release it to them. So I have contacted sams countless times and I’m getting the runaround. Everything from saying it shows received because of the Xbox arriving to saying it was cancelled. They won’t give me an actual answer and keep changing what they say. They have said the bundle is sold out but the tv is available on its own but won’t ship it. They keep saying they are escalating it and will contact me but I never hear anything. I am again waiting a call back to see what they will do. I thought sams was a good company until this and have read a lot of negative reviews for them.

Does anyone have suggestions of what I should do to proceed. I would like to just cancel the order and get it elsewhere at this point but I have now lost the savings in the tv. I would appreciate any advice or suggestions you may have.

Thank you!

I'm not encouraging or condoning, but this is always my first thought when a company jerks me around:


ymmv

eulogywerd21 said:

I'm not encouraging or condoning, but this is always my first thought when a company jerks me around:

ymmv

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Haha! I like the way you think! Every time I talk to them I get more upset with them. Especially after talking for ten minutes or so and then they come back saying guess what. It was delivered. Oh good, so glad I am contacting you and just didn’t realize that my 75 inch tv was in fact delivered. Thanks so much...

This is something someone would have to sign for when it is delivered, right? If so, ask them to verify who it was that signed for it.If it is illegible then the responsibility would fall on the who delivered it and you would hopefully be able to get a replacement from Sam's. If they give a name, well either it's someone you know but most likely not and you can prob tell them there is no person there with that name. 

If all else fails, dispute it with you credit card issuer (assuming you paid by cc) or which ever way paid. They can then deal with Sam's and will prob get further then you have.

Gideon68 said:

This is something someone would have to sign for when it is delivered, right? If so, ask them to verify who it was that signed for it.If it is illegible then the responsibility would fall on the who delivered it and you would hopefully be able to get a replacement from Sam's. If they give a name, well either it's someone you know but most likely not and you can prob tell them there is no person there with that name.

If all else fails, dispute it with you credit card issuer (assuming you paid by cc) or which ever way paid. They can then deal with Sam's and will prob get further then you have.

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Well they eventually realize I haven’t received the tv. It’s just annoying because they keep saying that. The problem is that they can’t tell me for. Sure if I am still getting the tv. Everyone gives me a different answer. Tonight when I called the same agent told me everything from it was cancelled to it was perfectly fine to that the freight company is waiting for me to schedule a delivery date. So no one seems to know what’s going on or be able to give me an answer. They told me tonight that 1200 orders were cancelled. But they had it available for almost a week before they said it was sold out. I ordered it in three minutes. And they didn’t charge my card until I got the shipment confirmation. I just really want to know if I am getting the tv or what’s going on

Have you escalated it to a manager on duty?

Gideon68 said:

Have you escalated it to a manager on duty?

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Yesterday was the first day I called, I don’t have the time to waste an hour on the phone every time. After a good 20 minutes with the one guy and being on hold for ten minutes I finally got him to let me talk to a supervisor which I had been asking for since the beginning. The supervisor said the only thing they could do was escalate it to another department and contact me back. He did call me last night to let me know he hadn’t heard back but I have yet to hear anything today