So, this started a week ago.. as far as I know.
I've been buying nothing but digital games, and renting games I am curious from RedBox.
Last Friday, I rented Metro Exodus.
When I put the disc into the system, I heard a clicking sound 3 times as if it were trying to initiate the drive, after the 3rd time, the system made a sound as if it were ejecting/adjusting the disc, then it began to try and start 3 more times, with the same clicking (sounds like a ka-click, or ka-thunk.. I can record if needed)
I then got an "Unrecognized disc error"
So I took the game out, and wiped it down with a clean, microfiber lens cloth. When I put it back into the system it worked fine.
On Monday, the game had a weird crash, but other than that it had been working fine.
I returned the game, and re-rented it, so that I could beat it.
When I put the game in, I was once again greeted with the same sounds as when I first installed it, and the unrecognized disc error.
So, I took the game out, and noticing 3 major scratches on it, I thought the game was the issue.
I contacted Redbox, they issued me a Refund and I returned it.
I then re-rented the game from a different RedBox. The game is in perfect condition.
Yet, once again I hear the weird sounds trying to read the disc. the set of three ka-clunks, the readjusting, and another set.
After trying three times, I decide to try some other games. Three other games I tried on my system (Bloodborne, Yakuza Zero, and Valkyrie Chronicles 4) all did the same thing, the sounds then, unrecognized disc.
So I put a Blu-ray Movie in, worked fine and was able to watch it.
I put a DVD in, worked fine, and I was able to watch it.
I put Yakuza Zero back in, it made the sounds once again, but after the readjustment and three move clicks, the game worked fine.
What is going on?
Can anyone help?
Has anyone heard of this issue?
Sony thinks it's corruption in the OS and is having me rebuild the database.
This is what it's doing (Not my video)
It does 3 clicks, then a disc adjusting sound, then 3 more clicks.
Sony had me rebuild the data base, I tested my room-mates entire game library of discs... by the 3rd disc, the clicking was back.
So they are having me now format and reinstall the entire OS, I am backing up all my saves first.
That said, they claimed it'll be $150 if I want it fixed by them....