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Nintendo PSA - FREE nintendo replacement OEM JOYCONS if you DRIFT


#1 7String   Adam Howard CAGiversary!   411 Posts   Joined 1.1 Years Ago  

Posted 24 July 2019 - 05:48 PM

https://www.nintendo...tomers_who_paid

I got new improved joy cons

#2 bardockkun   Porn, Kitsch And Firearms CAGiversary!   13862 Posts   Joined 13.6 Years Ago  

bardockkun

Posted 24 July 2019 - 05:54 PM

Finally, my years of delivering tofu on dangerous mountain roads are PAYING OFF!

 

fb9e5cf173ee173759426cfaa247f374.gif



#3 Jurai  

Posted 24 July 2019 - 05:59 PM

is it confirmed that they have actually fixed the design issue that causes the sticks to wear out and drift, or are they just replacing with the same part that will eventually fail



#4 jaide   CAGiversary! CAGiversary!   331 Posts   Joined 11.8 Years Ago  

Posted 24 July 2019 - 06:02 PM

is it confirmed that they have actually fixed the design issue that causes the sticks to wear out and drift, or are they just replacing with the same part that will eventually fail

I won't buy any switch hardware until it can be confirmed that they've actually corrected the issue with a hardware revision.



#5 An Orange Cat   Pet My Fur CAGiversary!   1252 Posts   Joined 11.6 Years Ago  

An Orange Cat

Posted 24 July 2019 - 06:08 PM

I guess I'll get mine fixed now. I haven't touched my Switch in months because the drift is so bad.

#6 sorabora  

sorabora

Posted 24 July 2019 - 06:08 PM

Are people sending in both joycons or just the left one (which is the only one I have drift on)?



#7 7String   Adam Howard CAGiversary!   411 Posts   Joined 1.1 Years Ago  

Posted 24 July 2019 - 06:17 PM

I already got my new ones...they are different, i can confirm, and CamperinaBush can also confirm, he saw them himself

It’s real fellas (and ladies)

#8 kyfho33   CAGlurker CAGiversary!   123 Posts   Joined 11.7 Years Ago  

Posted 24 July 2019 - 06:37 PM

What's different on them? recently got a switch and wonder if it has the new ones already?



#9 Jhingles  

Jhingles

Posted 24 July 2019 - 06:45 PM

Got the limited edition smash switch joycons...if I send those in am I going to get the same ones back?

#10 fredyyy  

Posted 24 July 2019 - 06:49 PM

do we pay for shipping?



#11 chrislaustin   CAGiversary! CAGiversary!   7180 Posts   Joined 13.6 Years Ago  

chrislaustin

Posted 24 July 2019 - 06:54 PM

do we pay for shipping?

It's all supposed to be on their dime, but nothing is official yet.



#12 fredyyy  

Posted 24 July 2019 - 07:05 PM

https://www.nintendo...tomers_who_paid

I got new improved joy cons

Did you just contact nintendo customer service?



#13 solidgoomba   CAG Veteran CAGiversary!   18 Posts   Joined 10.9 Years Ago  

solidgoomba

Posted 24 July 2019 - 07:25 PM

I called in as I had called them a year ago and found the repair price too high to swallow. This time the phone line had a long wait, but directed me to

 

support.nintendo.com/joyconrepair

 

I just submitted my ticket and got a ticket confirmation email, will check back in with how that process goes, but probably worth checking out if you don't wanna sit on the phone.

 

[Update 1: 7/25 2:22pm, just over 24 hours since submitting and haven't heard back beyond the initial confirmation, if you don't mind hanging out on the phone and want your repair processed right now, may be better to call in]

 

[Update 2: 7/29 3:40pm, got an email Saturday informing my repair had been approved and a follow up email with a shipping label and instructions, so looking like a 48 hour turnaround if you use the above link. The shipping label is for 2-day UPS, curious to see how long until I have working Joy-cons back.]

 

[Update 3: 8/9 3:48pm, wondering where the hell my Joy-cons are, navigated the maze that is the support site to  finally locate where I could check my status, it says the repair center is still waiting to receive the item, however when I check tracking it shows as being delivered 7/31, not  sure what the hold up is, but I'm starting to wonder if going through the website puts you in a non-priority queue]

 

[Update 4: 8/20 11:45 am, got an email from Nintendo with a shipping confirmation last night at 9:00 p.m. saying my Joy-cons are being shipped back to me, so far the tracking number doesn't work, but hopefully I'll have left Joy-cons again in the next week]



#14 TheLongshot   CAGiversary! CAGiversary!   2459 Posts   Joined 9.1 Years Ago  

TheLongshot

Posted 24 July 2019 - 08:25 PM

Anyone know anything about if they are going to reimburse those of us who repaired it ourselves because our Switch was out of warranty?

Sent from my LGUS991 using Tapatalk

#15 solidgoomba   CAG Veteran CAGiversary!   18 Posts   Joined 10.9 Years Ago  

solidgoomba

Posted 24 July 2019 - 09:54 PM

Anyone know anything about if they are going to reimburse those of us who repaired it ourselves because our Switch was out of warranty?

Sent from my LGUS991 using Tapatalk

From the article I saw, they are. Plus, this reminds me of the RRoD debacle with the 360 where MS ended up supporting pretty much any red ringed xbox for a good number of years (while footing the bill shipping) and they ended up refunding customers who paid for repairs  before that lawsuit.

 

it's here in the original vice article:

 

"Additionally, if someone previously paid for Joy-Con repairs—most reports from people who’ve contacted Nintendo in the past peg the price at $40—they can be issued a refund."


#16 DrBayrd  

Posted 24 July 2019 - 10:51 PM

Thanks OP. My second set of joycons has drifted and will be sending in for repair. I brought a pro controller but glad to hear that Nintendo is addressing this problem.

#17 7String   Adam Howard CAGiversary!   411 Posts   Joined 1.1 Years Ago  

Posted 24 July 2019 - 10:54 PM

Did you just contact nintendo customer service?

Well my issue was so bad that I had to call almost a year ago. Because they sent me joycons TWICE that drifted again, they sent me the NEW console and the new joy cons. So i have an exception, i think they said something was wrong with the top right corner of my unit.

But ESSENTIALLY YES, just contact them, tell them the drift is bad.....i will say this, and be forewarned: you CANT fake it. If it doesnt drift, they will check it and they will send it back. Because my stuff drifted bad twice, I HAD to send my console and they kept it for testing for two weeks until they sent me a whole brand new set of JOy cons and a new console

Now, I am fortunate that I got the new console with the improved kickstand, at the same time, it was SHEER AGONY because I didnt have anything to play for a total of about two months, and they wouldn’t reimburse my lost Nintendo subscription time either, which I can understand cuz i got a new console, but still, dont penalize me for having so many defective issues, you know? Am i wrong on that?

#18 MSUHitman   Checkmate Arcade Co-Host CAGiversary!   14492 Posts   Joined 13.2 Years Ago  

Posted 24 July 2019 - 11:06 PM

Apparently this is only for USA; people in UK & France are being denied when they contact their local support.

#19 looserattledgamer  

looserattledgamer

Posted 24 July 2019 - 11:21 PM

I play a lot of Crash Team Racing so I drift A LOT

So pumped

#20 sjchmura   CAG Veteran CAGiversary!   133 Posts   Joined 12.8 Years Ago  

sjchmura

Posted 25 July 2019 - 04:23 AM

So what is “drifting”? Is this only happening when undocked or even docked?

Guess I do 50/50 handheld and tv - but docked is all pro controller so maybe just lucky

#21 chrislaustin   CAGiversary! CAGiversary!   7180 Posts   Joined 13.6 Years Ago  

chrislaustin

Posted 25 July 2019 - 11:03 AM

So what is “drifting”? Is this only happening when undocked or even docked?

Guess I do 50/50 handheld and tv - but docked is all pro controller so maybe just lucky

When you hold your analog stick in one direction upon boot-up, and then when the game starts the character is walking in the direction you held the stick in, that's drift. As when you start a game, it assumes the stick is centered, and that's the middle point, that's why the character moves at the start, as the center is no longer set as the center, but to the side.

 

So the issue on the NS, is this is happening during games even if it's centered at the start, so there's an issue some place in the JC that's going bad with use, that's causing the problem.



#22 kaydigi   BK All Day CAGiversary!   1357 Posts   Joined 12.7 Years Ago  

Posted 25 July 2019 - 11:35 AM

Did anyone get a refund from a previous repair?

#23 chrislaustin   CAGiversary! CAGiversary!   7180 Posts   Joined 13.6 Years Ago  

chrislaustin

Posted 25 July 2019 - 11:43 AM

Did anyone get a refund from a previous repair?

Has this new program been officially confirmed and rolled out yet? They said proof of repair was all that was required for the refund, and "N" will have any repairs on file, so it should be easy enough to prove once these repairs, refunds, etc begin.



#24 7String   Adam Howard CAGiversary!   411 Posts   Joined 1.1 Years Ago  

Posted 25 July 2019 - 01:15 PM

The difference is very minute, but VERY evident. There Is that “better construction” feel of when you have an OEM vs a Chinese knock off.
The most notable difference is there are small little ridges that are on the edges of the end of the L and R buttons, that is How you know it’s definitlely of the new batch
Just a little better weight distribution and button response
It’s all very very small changes but overall, if you had serious problems with your joycons and did all the troubleshooting, you’ll be able to tell

I realize my case IS a bit of an exception to the overarching issue here, but this rollout is real, i was probably one of the cases where they realized they HAVE to roll this out before they start sending new consoles to everyone...its on and its real boys so get your tickets started before they say, “hey we did our part, too late if you didnt get em”

Get em boys, I didn’t post this for nothing

#25 sjchmura   CAG Veteran CAGiversary!   133 Posts   Joined 12.8 Years Ago  

sjchmura

Posted 25 July 2019 - 01:18 PM

Sounds like the problem is inevitable - i am not having it (yet). Weird thing is a few times yoshi walked on his own and thought nothing of it.

#26 solidgoomba   CAG Veteran CAGiversary!   18 Posts   Joined 10.9 Years Ago  

solidgoomba

Posted 25 July 2019 - 03:24 PM

Sounds like the problem is inevitable - i am not having it (yet). Weird thing is a few times yoshi walked on his own and thought nothing of it.

Sounds like the early signs of it, I first noticed the problem in Xenoblade Chronicles 2 and it went from my camera slightly turning every now and then at the beginning of the game to where it would full blown rotate around the screen endlessly if not fiddled with.



#27 Bivensra   CAGiversary! CAGiversary!   1069 Posts   Joined 15.1 Years Ago  

Posted 25 July 2019 - 05:54 PM

This sucks. I have 2 Switches that I bought at launch with BB warranty. I do not play them much because we have the other systems and life. One of the Switches will not charge on the dock or via wall charge (it will charge on car charger). Apparently this is not uncommon. BB warranty expired (launch). Nintendo is going to charge me $75 to repair. I’ll get it back and then have to deal with drift. I have 8 pairs of joy cons so it’s bound to happen. This is bull.

#28 edny20  

Posted 25 July 2019 - 05:54 PM

I just filled out a repair ticket.. I'm hoping for a new joycon instead of a repair :)



#29 born free   Old School CAGiversary!   4766 Posts   Joined 11.7 Years Ago  

Posted 25 July 2019 - 06:13 PM

I called in as I had called them a year ago and found the repair price too high to swallow. This time the phone line had a long wait, but directed me to

 

support.nintendo.com/joyconrepair

 

I just submitted my ticket and got a ticket confirmation email, will check back in with how that process goes, but probably worth checking out if you don't wanna sit on the phone.

Thank you. Been having issues with my launch Switch joycons, just submitted a ticket. So far no issues with my green/yellow joycons recently purchased (knock on wood). 



#30 7String   Adam Howard CAGiversary!   411 Posts   Joined 1.1 Years Ago  

Posted 25 July 2019 - 06:44 PM

No problem guys
Glad to be of service too my nintendo CAG fam