GameStop.com is viewing all cancellations as malicious. Any cancellations can have your account blocked.

sneakysnake128

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PSA: Do not cancel any orders on GameStop's website or your account will be permanently blocked from making purchases online. 

For weeks now, GS has been declining all my online transactions and saying to use another payment method or to contact customer service.

 
Except that it doesn't even matter what card or even what PayPal account I use. I even tried my parents' credit cards. They all get declined.
 
I called CS, waited over an hour on hold, only to get through to someone who put me further on hold until he just hung up on me.
 
The only thing I might have done that looked suspicious was that I had made some large online orders which I then cancelled but re-ordered a few minutes later because I had forgotten to activate my cashback extension. This was all done through the browser at 2 AM in the morning (no calls) and wouldn't have affected anyone.
 
Oddly enough my Powerup Account has still been going strong in-store and I'm still able to obtain and redeem points. But now I'm missing out on GS's online deals plus if there are no stores nearby with items I want then I'm SOL.
 
To cash in on one online deal, I actually had to go to a relative's house and use their credit card as a guest to make an order. 
 
None of this made any sense until I saw this comment on the GS subreddit website mega-thread: 
https://www.reddit.com/r/GameStop/comments/cvamtw/websiteapppowerup_rewards_redesign_problems/f1xlujz/
 


This was somehow removed automatically, so I'm reposting this...

So here's something interesting. When The Last of Us Part 2 Collector's Edition was listed on the website, I went to go pre-order it. Everything seemed fine, no issues. Then a couple hours later, it was cancelled. I've had orders randomly cancelled before as well. I thought it was odd, so I tried placing the order again, and this time it wouldn't even accept my order, no matter what, different cards and all.

I called Customer Service and after waiting for nearly an hour for someone to pick up, and explaining the problem, the lady said my account was blocked. I asked her why and she said because I've cancelled a few orders. I asked her how cancelling orders warranted my account being blocked from future purchases as no order was ever shipped since they were all pre-orders. She said that's what was on her notes, cancelling orders.

Has anyone heard of this?

She suggested placeing orders in store then, is this possible? Can orders be placed in store for ship-to-home? Never had to do this.



So even if your orders get cancelled completely out of your control, your account will still get flagged and become blocked from making any purchases.

GameStop.com is viewing any and all cancellations as malicious. 

FFS GameStop, rule #1 of retail is not to make it difficult for customers to give you their money, and with the restructure, you have already failed at this first step. In the past few weeks, GameStop has already lost hundreds of dollars from me, and likely many, many others. I thought I was the only one but as more and more people become blocked from making innocent cancellations or even cancellations forced upon them, they are further alienating their customers and flat out denying their money. 

If GameStop has any hope of surviving as a company, they need to make this their number one priority. Please get the message out. 

 
Other comments in the mega-thread are revealing, such as https://www.reddit.com/r/GameStop/comments/cvamtw/websiteapppowerup_rewards_redesign_problems/f0n2kjx/ . 

Follow up: I placed an in-store order and then after placed a ship-to-home order. According to the support person: If you place more than 2 orders in a 24 hour window on the gamestop.com website, your orders will be cancelled and you will be locked out of being able to order items for 24-48 hours after.

No online stores do this in 2019, other than Gamestop. What an absolute pile of shit. On one hand, I'm glad Gamestop is going bankrupt. On the other, it's the employees that will get burned by this -- the execs are all cashing out, hand over fist, riding the train all the way to the bottom.

Further: went into local gamestop and employees couldn't even do an in-store purchase! With me standing there.. WITH CASH. After an hour of wasting my and the employee's time, they had to make the sale, without using my account: therefore I had to fucking pay shipping and didn't get the gamestop member discount..

 
If this is to be taken at face value, even making more than one transaction in 24 hours will lead to cancellations. And if cancellations can lead to an account blocking, then this means people making too many orders run the risk of having have their account blocked, leading to GameStop hemorrhaging even more money as a result of losing money from the people most willing to give it to them. 

I didn't think that one of the solutions to stopping a ship from sinking was poking more holes in it. 

 
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I had my account locked for ~2 weeks after placing 4 or 5 (or maybe even 6) orders during the last B2G1. It especially sucks because you assume the website is just being awful as usual, and repeatedly try to checkout, probably making it worse.

Anyway, I cancelled an order last week with no consequences. The site is INCREDIBLY broken, and I can hardly checkout even with my now "unbanned" account, but their CS is garbage as well, and I can't trust anything they say. I actually started this reply by sticking up for GameStop and thinking you were jumping to conclusions, but even the employees know it's shit. FWIW, you can go to a store and have them place a Web In Store order for you to be shipped to your home.

 
I see where the “therapy” part of OP’s name comes from. Obviously this fox missed a few sessions.
 
Ok, this is likely an inaccurate "public service announcement" the OP is making. 

First, he clearly said "The only thing I might have done that looked suspicious was that I had made some large online orders which I then cancelled but re-ordered a few minutes later because I had forgotten to activate my cashback extension."

Ok, well, that is not "all orders", that's a unique situation that could have crossed the threshold.

Secondly, it's likely a temporary situation for you. I have had this happen to me where all orders would get cancelled after I placed them. I thought "Ok, I bought $3,000 worth of stuff, they are mad, they labeled me as a retailer or something, I must be banned." I got 10 cancellations that day. 

A week later, tried placing orders, same thing. Got cancelled emails.

Then someone posted a workaround in one of these threads. The workaround was to make all orders BELOW $75. Then the orders went through. No cancelled email.

I haven't tried any orders larger than $75 since then, but I've placed dozens of orders, no problem. 

 

 
Ok, this is likely an inaccurate "public service announcement" the OP is making.

First, he clearly said "The only thing I might have done that looked suspicious was that I had made some large online orders which I then cancelled but re-ordered a few minutes later because I had forgotten to activate my cashback extension."

Ok, well, that is not "all orders", that's a unique situation that could have crossed the threshold.

Secondly, it's likely a temporary situation for you. I have had this happen to me where all orders would get cancelled after I placed them. I thought "Ok, I bought $3,000 worth of stuff, they are mad, they labeled me as a retailer or something, I must be banned." I got 10 cancellations that day.

A week later, tried placing orders, same thing. Got cancelled emails.

Then someone posted a workaround in one of these threads. The workaround was to make all orders BELOW $75. Then the orders went through. No cancelled email.

I haven't tried any orders larger than $75 since then, but I've placed dozens of orders, no problem.
The fact that as a paying customer you need a “work-around” to legitimately buy a product is INSANE
 
I made a return through their customer service, where I asked for a label to return something that arrived damaged. Ever since any order with my name fails. This was a few years ago. Now I just check out as a guest with other people's names. I barely shop there so I don't really care. Pretty retarded though to blacklist a name based on a return. 

 
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Expect a whole lot of weird as Gamestop continues to charge ahead to bankruptcy (probably after the holiday season is over so they can one last hurrah.)
The bankruptcy they filed is for restructuring, not the other one.

They going to trudge on for at least awhile longer since they're terrible, and that alone will make them cling on for dear life for a few more years.

 
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Ok, this is likely an inaccurate "public service announcement" the OP is making.

First, he clearly said "The only thing I might have done that looked suspicious was that I had made some large online orders which I then cancelled but re-ordered a few minutes later because I had forgotten to activate my cashback extension."

Ok, well, that is not "all orders", that's a unique situation that could have crossed the threshold.

Secondly, it's likely a temporary situation for you. I have had this happen to me where all orders would get cancelled after I placed them. I thought "Ok, I bought $3,000 worth of stuff, they are mad, they labeled me as a retailer or something, I must be banned." I got 10 cancellations that day.

A week later, tried placing orders, same thing. Got cancelled emails.

Then someone posted a workaround in one of these threads. The workaround was to make all orders BELOW $75. Then the orders went through. No cancelled email.

I haven't tried any orders larger than $75 since then, but I've placed dozens of orders, no problem.
GS's new website sucks and their policies suck, but I agree with this. They probably had some overly active fraud detection get triggered due to OP's actions. I'm not saying OP did anything wrong but I also don't think this is some mass culling by GS to block anyone who simply cancels orders.

I canceled my Last of Us II CE order from them early last week and my account is just fine. And I would not listen to anything their horrid CS says. Their CS is BY FAR the worst... you'll spend hours waiting and always get some completely useless moron who'll probably just say things to get you to hang up.

 
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The fact that as a paying customer you need a “work-around” to legitimately buy a product is INSANE

GS's new website sucks and their policies suck, but I agree with this. They probably had some overly active fraud detection get triggered due to OP's actions. I'm not saying OP did anything wrong but I also don't think this is some mass culling by GS to block anyone who simply cancels orders.

I canceled my Last of Us II CE order from them early last week and my account is just fine. And I would not listen to anything their horrid CS says. Their CS is BY FAR the worst... you'll spend hours waiting and always get some completely useless moron who'll probably just say things to get you to hang up.
I guess I should have stated that I think their website sucks balls. Sorry if I gave an impression otherwise. I've posted in many threads that they are intentionally digging their own grave with this website.

My post merely states that the OP is likely wrong. But, there is no question, the website was built by a corporate dingus who hasn't double checked his work since they day they launched it.

 
I guess I should have stated that I think their website sucks balls. Sorry if I gave an impression otherwise. I've posted in many threads that they are intentionally digging their own grave with this website.

My post merely states that the OP is likely wrong. But, there is no question, the website was built by a corporate dingus who hasn't double checked his work since they day they launched it.
Even a broken clock is right twice a day.

This is how I view GS and all of their antics.

 
this is the same company who supposedly punishes its employees for having cancelled pre-orders on their IDs.

They had some dumb promo to where you got bonus trade credit if you put it toward a pre-order or some nonsense so I did that and then next time I went in I requested to cancel and the guy tried SO hard for me not to get my 5 bucks back. He wanted me to swap it to another game, he told me the game was too good to want a refund, even told me "it's only 5 dollars man" like I shouldn't even ask him for a refund. I saw the fear in his eyes the entire time. Once he accepted that I wasn't taking no for an answer he had such a defeated tone with me and had a half pout/frown thing going on.

My main account was banned from placing any online orders long ago. I am pretty sure it was for the same thing. I could get all the way to the checkout PLACE ORDER option and it would give me errors. No matter the payment type or even address I used. Customer service denied everything. I was doing a few b2g1 stacked with freeship stacked with CAG16 and getting buckets of games cheap, but I feel like a couple got cancelled along the way. This was back in the ps3 days.

A company who has such a greedy model deserves to go under. Toys R Us sold most items 10 to 20% OVER MSRP and takes advantage of people who don't know better. They throw down a sale that looks attractive but it still doesn't beat any realistic competitive outlet.

Gamestop pushes pre-orders because sucker kids buy a game over the hype, get bored quick, trade it in and rinse repeat allowing them to resell the game they pre-sold once or twice more. POWER TO THE PLAYERS my ass.

 
this is the same company who supposedly punishes its employees for having cancelled pre-orders on their IDs.

They had some dumb promo to where you got bonus trade credit if you put it toward a pre-order or some nonsense so I did that and then next time I went in I requested to cancel and the guy tried SO hard for me not to get my 5 bucks back. He wanted me to swap it to another game, he told me the game was too good to want a refund, even told me "it's only 5 dollars man" like I shouldn't even ask him for a refund. I saw the fear in his eyes the entire time. Once he accepted that I wasn't taking no for an answer he had such a defeated tone with me and had a half pout/frown thing going on.

My main account was banned from placing any online orders long ago. I am pretty sure it was for the same thing. I could get all the way to the checkout PLACE ORDER option and it would give me errors. No matter the payment type or even address I used. Customer service denied everything. I was doing a few b2g1 stacked with freeship stacked with CAG16 and getting buckets of games cheap, but I feel like a couple got cancelled along the way. This was back in the ps3 days.

A company who has such a greedy model deserves to go under. Toys R Us sold most items 10 to 20% OVER MSRP and takes advantage of people who don't know better. They throw down a sale that looks attractive but it still doesn't beat any realistic competitive outlet.

Gamestop pushes pre-orders because sucker kids buy a game over the hype, get bored quick, trade it in and rinse repeat allowing them to resell the game they pre-sold once or twice more. POWER TO THE PLAYERS my ass.
To borrow a quote from our friends in Cleveland, Gamestop is a factory of sadness.

 
this is the same company who supposedly punishes its employees for having cancelled pre-orders on their IDs.

They had some dumb promo to where you got bonus trade credit if you put it toward a pre-order or some nonsense so I did that and then next time I went in I requested to cancel and the guy tried SO hard for me not to get my 5 bucks back. He wanted me to swap it to another game, he told me the game was too good to want a refund, even told me "it's only 5 dollars man" like I shouldn't even ask him for a refund. I saw the fear in his eyes the entire time. Once he accepted that I wasn't taking no for an answer he had such a defeated tone with me and had a half pout/frown thing going on.

My main account was banned from placing any online orders long ago. I am pretty sure it was for the same thing. I could get all the way to the checkout PLACE ORDER option and it would give me errors. No matter the payment type or even address I used. Customer service denied everything. I was doing a few b2g1 stacked with freeship stacked with CAG16 and getting buckets of games cheap, but I feel like a couple got cancelled along the way. This was back in the ps3 days.

A company who has such a greedy model deserves to go under. Toys R Us sold most items 10 to 20% OVER MSRP and takes advantage of people who don't know better. They throw down a sale that looks attractive but it still doesn't beat any realistic competitive outlet.

Gamestop pushes pre-orders because sucker kids buy a game over the hype, get bored quick, trade it in and rinse repeat allowing them to resell the game they pre-sold once or twice more. POWER TO THE PLAYERS my ass.
Gamestop doesn't pressure employees like this at a corporate level. Employees who act like what you experienced are shit employees, or have a shit DM who's thinking and ways are antiquated. But unfortunately, the internet thinks every single store is like this, so it becomes self fulfilling prophecy at times.

 
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