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PSA Best Buy now giving refunds for Cyberpunk 2077


#1 Smithers123  

Smithers123

Posted 19 December 2020 - 01:08 PM

Best Buy announced on Friday that it will refund purchases of Cyberpunk 2077 on PlayStation 4 and Xbox One — even if the game has been opened — joining Sony, Microsoft, and the game’s publisher itself in giving disappointed fans their money bank.

Best Buy says it will accept returns and issue refunds for the game through Dec. 21, 2020. It’s a remarkable departure from the big-box retailer’s standard refund policy, which does not accept opened games.

This exception covers Cyberpunk 2077 and its Collector’s Edition on PlayStation 4 and the Xbox One versions of Cyberpunk 2077, its collector’s edition, and the digital download code sold in stores.

Customers can bring the game to their local Best Buy for a refund, or return it by mail.

 

https://www.polygon....re-xbox-one-ps4



#2 bondgirl  

Posted 19 December 2020 - 01:13 PM

If we got the steelbook with it, do we have to return that too?



#3 Blaster man  

Blaster man

Posted 19 December 2020 - 01:27 PM

I’m playing it and found game breaking bugs in the first and third missions of act 1. There’s a shit-ton of auto save slots. I just reloaded the previous auto save and each time it worked fine although I did have to refight a boss. No achievements are tied to difficulty so no big deal there. I just set it to easy and Rambo’d the thing. Today they released a patch (1.05) that specifically fixes both of those issues along with many others.

I’m enjoying the game so far so I’ll keep playing it but you can definitely tell they were forced to put it out prior to Christmas even though it need a few more months of work. I won’t be returning it since they’re working on patching it quickly.

Edit: to be clear, I think it’s a good game that will be fantastic eventually but if you don’t already own it, I would wait. They’re supposed to put out a huge patch in January and another a month or two later that i assume adds content(?) although there’s already a lot of content in the game.

#4 Flash15   CAG Veteran CAGiversary!   6692 Posts   Joined 8.9 Years Ago  

Posted 19 December 2020 - 02:11 PM

I'd like to return mine part of the B2G1 but I'm sure the system won't pro-rate it so probably not possible. 



#5 CheapAssHustla   Hustle..Hustle Hard CAGiversary!   8359 Posts   Joined 10.3 Years Ago  

CheapAssHustla

Posted 19 December 2020 - 02:28 PM

I'd like to return mine part of the B2G1 but I'm sure the system won't pro-rate it so probably not possible.


That's the dilemma I'm in. I have an order with two copies (both sealed) and The Pathless. I know the moment you return any game from the bundle, it'll break the bundle and everything goes to regular pricing. I wonder if Best Buy would let you a no receipt return. I don't even know if you could exchange the game under the buy 2 get 1 promo since it was limited initially. I'm waiting to see what other people's experience is before I head to the store.

#6 CaptainButtlord   bang bang what's the hang CAGiversary!   1303 Posts   Joined 10.1 Years Ago  

CaptainButtlord

Posted 19 December 2020 - 02:30 PM

If we got the steelbook with it, do we have to return that too?

Yes

#7 FlyingMonkey9   Genetically Modified CAG CAGiversary!   4172 Posts   Joined 13.3 Years Ago  

FlyingMonkey9

Posted 19 December 2020 - 02:50 PM

I’m playing on my One X and honestly it runs well enough. I think it’s really only an issue for base models.

Besides performance and occasional glitches/crashes, my main takeaway is that it is not a great game by any means. Definitely good and has some interesting mechanics but even if it was running flawlessly I would still say it’s a bit of a disappointment

#8 Navigator2001Plus  

Navigator2001Plus

Posted 19 December 2020 - 03:24 PM

I hope everyone learn their lesson NOT 2 preorder game becus u never know if it will be good or if it will have glitch and be bad even if it is hype.

I disagree with this. Not only is the situation with Cyberpunk very unusual, but often preordering games gets you discounts or rewards credits from places like Best Buy. I always preorder my stuff if there's any kind of bonus associated with doing so, and it's easy enough to keep the game sealed (or not go to the store to pick it up) until after I've seen the community response for it.

 

It's only dumb if you preorder at full MSRP with no bonus for doing so and open the game immediately without checking reviews or fan response.



#9 Sockimus  

Sockimus

Posted 19 December 2020 - 03:35 PM

I'm so glad I stuck to my guns and decided to wait to play this until AFTER I upgrade to a next gen console. Definitely going to be a priority by the time Mass Effect's remaster comes out.



#10 billyrox   Old Man CAGiversary!   3364 Posts   Joined 14.1 Years Ago  

Posted 19 December 2020 - 03:52 PM

I must be one of the few people that is actually enjoying it... yes there are glitches but it's pretty fun.

I am playing on ps5

#11 defpally   CAGiversary! CAGiversary!   2279 Posts   Joined 11.2 Years Ago  

defpally

Posted 19 December 2020 - 04:13 PM

I hope everyone learn their lesson NOT 2 preorder game becus u never know if it will be good or if it will have glitch and be bad even if it is hype. I buyed Cyberpunk but I didnt even open my copy so i return it 2 the gamestop at montgomery village this morning first thing when i wake up. Trust me I learn my lesson with Enter the matrix and never make that mistake again.

I preordered because I had GCU back then, and it had a $10 reward for preordering and a Steelbook.  Turns out, the preorder bonus got doubled on top of all that so it was $27.99 all told.  I preordered when I had a XB1X, but now am playing it on an XBSX.  So what lesson am I supposed to be learning about preordering being bad?

 

Best Buy has long rewarded preorders making it worth our while, but yes every so often a game comes out that isn't worth the hype.  And they are making good on this one with returns, so there really isn't a penalty here anyways so it isn't a good example of why we shouldn't preorder.



#12 killapigs   Those sweet pink animals.. CAGiversary!   621 Posts   Joined 7.2 Years Ago  

Posted 19 December 2020 - 04:16 PM

I’m playing on my One X and honestly it runs well enough. I think it’s really only an issue for base models.

Besides performance and occasional glitches/crashes, my main takeaway is that it is not a great game by any means. Definitely good and has some interesting mechanics but even if it was running flawlessly I would still say it’s a bit of a disappointment

Enjoying it on Xbox one s, am doing all the side missions at start of act 3 before you choose to move on (and lose access to some side missions I guess).

 

How much have you played?



#13 OmniscientlyMe   CAG Veteran CAGiversary!   94 Posts   Joined 12.3 Years Ago  

OmniscientlyMe

Posted 19 December 2020 - 09:23 PM

In related news, they're selling new copies of the game for $10 off now. :lol:



#14 spicoli420   CAGiversary! CAGiversary!   1048 Posts   Joined 11.3 Years Ago  

Posted 19 December 2020 - 09:34 PM

I must be one of the few people that is actually enjoying it... yes there are glitches but it's pretty fun.

I am playing on ps5

I am with you but I've come to a screeching stop on progression. I am conflicted if I should continue or wait for a more polished game. I did send an email to CDProjekt asking if they would exchange the ps4 version for PC:) I just received a general auto response that didn't acknowledge my request......



#15 Xellos2099   CAGiversary! CAGiversary!   3811 Posts   Joined 17.4 Years Ago  

Posted 19 December 2020 - 10:31 PM

I am debating on what to do.  I preorder it with brithday coupon and end of gcu coupon end of last year and the grand total is $165 for the collector edition.  I also get the $20 reward point  I am consider selling the collector edition statue for 130 ish and keep the rest but it is harder than I imagain.



#16 spicoli420   CAGiversary! CAGiversary!   1048 Posts   Joined 11.3 Years Ago  

Posted 19 December 2020 - 10:46 PM

I am debating on what to do.  I preorder it with brithday coupon and end of gcu coupon end of last year and the grand total is $165 for the collector edition.  I also get the $20 reward point  I am consider selling the collector edition statue for 130 ish and keep the rest but it is harder than I imagain.

wow you got a pretty good deal........although it will be interesting to see what happens to the stock and price of these



#17 Xellos2099   CAGiversary! CAGiversary!   3811 Posts   Joined 17.4 Years Ago  

Posted 19 December 2020 - 10:50 PM

I originally order it for my friend but he change his mind.  I am think ing it should be "easy" to sell it for $250 and i pocket the difference but it sppear to be harder.  I didn;t open my collector edition yet so I don't HAVE to return it by monday.



#18 plus1zero   The wall just got 10 feet higher CAGiversary!   6857 Posts   Joined 9.5 Years Ago  

Posted 19 December 2020 - 10:54 PM

I hope everyone learn their lesson NOT 2 preorder game becus u never know if it will be good or if it will have glitch and be bad even if it is hype. I buyed Cyberpunk but I didnt even open my copy so i return it 2 the gamestop at montgomery village this morning first thing when i wake up. Trust me I learn my lesson with Enter the matrix and never make that mistake again.


You should learn a grammar lesson while you’re at it

#19 Jodou   Infamous CAGiversary!   15677 Posts   Joined 12.5 Years Ago  

Posted 19 December 2020 - 11:33 PM

I disagree with this. Not only is the situation with Cyberpunk very unusual, but often preordering games gets you discounts or rewards credits from places like Best Buy. I always preorder my stuff if there's any kind of bonus associated with doing so, and it's easy enough to keep the game sealed (or not go to the store to pick it up) until after I've seen the community response for it.

 

It's only dumb if you preorder at full MSRP with no bonus for doing so and open the game immediately without checking reviews or fan response.

Furthermore, depending on the game and collectible bonus it comes with, there's times when a stupid DLC code or physical item can literally sell for upwards of $50. I've paid for many games after return-window discounts, pre-order bonuses, or other promos quite often. On some retailer sites, they have automated price adjustment systems that will pick up price mistakes also and can lead to ridiculously good deals on a brand new game when it happens, just because it was pre-ordered. There's never a downside to pre-ordering with the option to cancel any time.

 

Also, for anyone like me that was wondering what would stop us from returning a digital purchase and keeping the code redeemed, well they removed those from sale on the site. Guess that opportunity was missed!



#20 Pig   CAGiversary! CAGiversary!   298 Posts   Joined 15.2 Years Ago  

Posted 20 December 2020 - 12:01 AM

This whole thing is blown way out of proportion. People acting like games always come completely clean and polished from day 1 all the time when so many have day 1 or week 1 patches. GASP! CDPR is a game company trying to cash in on the holidays to make money. How dare they! 

 

all these big games like skyrim, witcher 3 and so on required day 1 patches. Witcher 3 was one super buggy too in case everyone forgot. 



#21 Dahk   Words are Wind CAGiversary!   1510 Posts   Joined 11.9 Years Ago  

Posted 20 December 2020 - 12:02 AM

You should learn a grammar lesson while you’re at it


You should use proper punctuation if you’re going to be a dick to people about their grammar.

#22 SgtWiggles   Artist formally known as dgwillia CAGiversary!   11565 Posts   Joined 12.2 Years Ago  

Posted 20 December 2020 - 12:05 AM

Got mine for free in the B2G1, and managed to PM the other two games I brought down to 39.99 each, plus the Steelbook and $10 rewards. So I definitely can't complain, I'll just sit on it till the patches start to roll in.



#23 lilman   Only the ordinary. CAGiversary!   4783 Posts   Joined 11.5 Years Ago  

Posted 20 December 2020 - 01:13 AM

Got mine 20% off with GCU (my final GCU order from end of 2019) and was lucky to get $20 in pre-order points. So game was basically $30 + steelbook. I think I'll hold onto it and wait for more patches before playing. Worst case I'll use the free upgrade to play it on my (eventual) next-gen console.

#24 FuriousBobby 2.0   CAG Veteran CAGiversary!   64 Posts   Joined 10.4 Years Ago  

FuriousBobby 2.0

Posted 20 December 2020 - 01:27 AM

I’m playing on my One X and honestly it runs well enough. I think it’s really only an issue for base models.

Besides performance and occasional glitches/crashes, my main takeaway is that it is not a great game by any means. Definitely good and has some interesting mechanics but even if it was running flawlessly I would still say it’s a bit of a disappointment


This needs to be heard! Many people think this will all be fixed, you can't patch what's wrong with cyberpunk....its not the glitches, or the graphics, it's just NOT a great game by any means

#25 killapigs   Those sweet pink animals.. CAGiversary!   621 Posts   Joined 7.2 Years Ago  

Posted 20 December 2020 - 01:53 AM

This needs to be heard! Many people think this will all be fixed, you can't patch what's wrong with cyberpunk....its not the glitches, or the graphics, it's just NOT a great game by any means

How much of Cyberpunk have you played? Its an amazing game and theres alot of details and awesome things that just nobody cares about right now because #rage is more fun.

 

It is a bit pointless how theres all these (BEAUTIFUL btw) NPCs in the game you can interact with "x" but they just say some random bullshit and dont even move their lips and walk just right thru you ... But if you look at other open world games, you cant really interact with their NPCs either right? The side missions in Cyberpunk are better than in Witcher 3. I still have like a 100 to do so I can only talk for those I have done. Like one side mission had a whole concert (not just one song) play on a giant videoscreen in a mansion with keanu reeves singing. In another side mission it was YOU on stage. All this stuff in Cyberpunk people dont even talk about it because either they gave up after 3 hours of play or they never played it at all



#26 FuriousBobby 2.0   CAG Veteran CAGiversary!   64 Posts   Joined 10.4 Years Ago  

FuriousBobby 2.0

Posted 20 December 2020 - 02:08 AM

About 10 hrs and some change, I'm playing it on ps5, and I'm just not excited to sit down and play it, the world feels off, kinda out of scale, doors are too big, sidewalks are too wide, like you say people don't move their lips, let alone their heads,they some random BS. Stand in the same place for hrs, until you look the other way and they're gone. People can be sitting at a table, you can be jumping on their heads and they don't notice. The a.i. feels early xbox 360 Era. Fallout and skyrim did everything this game does better, except genitals and driving......

#27 killapigs   Those sweet pink animals.. CAGiversary!   621 Posts   Joined 7.2 Years Ago  

Posted 20 December 2020 - 02:17 AM

About 10 hrs and some change, I'm playing it on ps5, and I'm just not excited to sit down and play it, the world feels off, kinda out of scale, doors are too big, sidewalks are too wide, like you say people don't move their lips, let alone their heads,they some random BS. Stand in the same place for hrs, until you look the other way and they're gone. People can be sitting at a table, you can be jumping on their heads and they don't notice. The a.i. feels early xbox 360 Era. Fallout and skyrim did everything this game does better, except genitals and driving......

Have you come to johnny yet? Thats where for me the game got good. I would suggest just to try some side missions or progress a little more. Theres also money/xp glitches if you are into that.

 

Ive been thinking about the people in the gameworld I am not even sure what Cyberpunk devs could do to improve it? I mean in RDR2 at least you could lasso a female and she would show some reaction but it wasnt that rewarding either :D



#28 FuriousBobby 2.0   CAG Veteran CAGiversary!   64 Posts   Joined 10.4 Years Ago  

FuriousBobby 2.0

Posted 20 December 2020 - 02:43 AM

I'm guessing any attempts at making the NPCs more lively would result ina total 200gb+ install size. It was hyped as "the most lived in game city ever" that might have been true in 2005.....but cyberpunk is so in line with 2020, another major letdown to close out the year of letdowns

#29 Jayinem  

Posted 20 December 2020 - 02:44 AM

Cyberpunk 2077 budget: $330 million dollars

 

They're going to end up with 0 sales. 



#30 Wa1terSobchak   You're entering a world of pain! CAGiversary!   5111 Posts   Joined 7.9 Years Ago  

Wa1terSobchak

Posted 20 December 2020 - 02:46 AM

Have you come to johnny yet? Thats where for me the game got good. I would suggest just to try some side missions or progress a little more. Theres also money/xp glitches if you are into that.

Ive been thinking about the people in the gameworld I am not even sure what Cyberpunk devs could do to improve it? I mean in RDR2 at least you could lasso a female and she would show some reaction but it wasnt that rewarding either :D

You seem super invested in people liking the game so I'm genuinely curious.. Why? To what end?