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PSA Best Buy now giving refunds for Cyberpunk 2077


#91 Zimmy   CAGiversary! CAGiversary!   965 Posts   Joined 17.5 Years Ago  

Posted 07 January 2021 - 02:37 PM

They could’ve saved themselves a lot of trouble if they announced earlier in the year that this is a PS5/Series X game, slapped new gen artwork on the box, and then said “play at your own risk” for previous gen. I’m not sure why they were so hellbent on making this a PS4/X1 release when it seems like a lot of the delays were around getting it to actually work on those systems.

Simple.  The Pre-Orders would have dropped like a rock.  The install base of XSX and PS5 versus Xbox One and PS4 is a huge difference.



#92 ppitchfork  

ppitchfork

Posted 07 January 2021 - 03:46 PM

Simple. The Pre-Orders would have dropped like a rock. The install base of XSX and PS5 versus Xbox One and PS4 is a huge difference.


This is true, and I came to the same conclusion, but it would’ve saved them money in the long run as they wouldn’t be giving out refunds, stock prices might’ve dipped but not crashed, and it would likely be a day 1 purchase for people once they did get their hands on a 5/X. UNLESS they really had no idea that it performed so poorly on the 4/1, which seems so bizarre to me that I have a hard time believing it.

That said, I started playing it on PS5 last night. There weren’t any technical issues so far, but the real indictment on this game should be how much it feels dated. The city feels kinda sparse, the controls aren’t that great, the graphics are great in some scenes, but look like an early gen PS4 game most of the time. It’s fairly fun so far, but there’s nothing innovative about it, and I doubt I’ll remember much about it a year from now unless things really change after about 6 hours in.

#93 bradbo   CAG Veteran CAGiversary!   1181 Posts   Joined 13.7 Years Ago  

Posted 07 January 2021 - 04:33 PM

Not sure if this is SOP but Best Buy is giving me until 1/16 to return my cyberpunk CE that I received the first week of December.

#94 Flash15   CAG Veteran CAGiversary!   6699 Posts   Joined 9.3 Years Ago  

Posted 07 January 2021 - 08:54 PM

Not sure if this is SOP but Best Buy is giving me until 1/16 to return my cyberpunk CE that I received the first week of December.

That may just be their extended holiday return policy. 



#95 bradbo   CAG Veteran CAGiversary!   1181 Posts   Joined 13.7 Years Ago  

Posted 07 January 2021 - 11:38 PM

That may just be their extended holiday return policy.


Ahh, absolutely likely.

#96 madmak28   CAG Veteran CAGiversary!   77 Posts   Joined 14.1 Years Ago  

madmak28

Posted 08 January 2021 - 12:59 AM

Ahh, absolutely likely.

I'd like to know what happens here since I haven't heard anyone else trying to return the CE after BBY stated 12/27 last month.  I'm not crazy about carrying that sized box around.



#97 Xellos2099   CAGiversary! CAGiversary!   3983 Posts   Joined 17.9 Years Ago  

Posted 08 January 2021 - 01:50 AM

Not sure if this is SOP but Best Buy is giving me until 1/16 to return my cyberpunk CE that I received the first week of December.

I got the same date too but I am on elite pplus so I "should" have an extra week.  I want to keep it and sell the statue for 100 ish but no luck so far.



#98 spicoli420   CAGiversary! CAGiversary!   1063 Posts   Joined 11.8 Years Ago  

Posted 12 January 2021 - 02:58 AM

Heads up! Steam copy was added to my library today. No email or anything regarding the exchange was sent. Maybe it will follow shortly.....?



#99 kemosahbe  

Posted 12 January 2021 - 03:17 AM

Heads up! Steam copy was added to my library today. No email or anything regarding the exchange was sent. Maybe it will follow shortly.....?


I got a PC copy added to my library Friday. No email or anything. I looked on Reddit and Twitter and didn’t see anyone else mention getting their exchange copies yet. It does seem like they were bluffing when they made us agree to return our console copies as part of the return/exchange though.

#100 spicoli420   CAGiversary! CAGiversary!   1063 Posts   Joined 11.8 Years Ago  

Posted 12 January 2021 - 03:31 AM

I got a PC copy added to my library Friday. No email or anything. I looked on Reddit and Twitter and didn’t see anyone else mention getting their exchange copies yet. It does seem like they were bluffing when they made us agree to return our console copies as part of the return/exchange though.

Hmmmm.....I wonder how many people filled out the form? As mentioned previously by a CAG, the shipping cost alone could be substantial.



#101 blueweltall   Kill the Batman CAGiversary!   7424 Posts   Joined 17.5 Years Ago  

blueweltall

Posted 12 January 2021 - 05:25 AM

I got an email asking for my paypal address because I requested a refund. 



#102 mchittumjr  

Posted 12 January 2021 - 02:51 PM

I got an email asking for my paypal address because I requested a refund. 

I got the same email.

 

Are they going to have us ship these back to them?



#103 blueweltall   Kill the Batman CAGiversary!   7424 Posts   Joined 17.5 Years Ago  

blueweltall

Posted 12 January 2021 - 03:14 PM

I got the same email.

Are they going to have us ship these back to them?


I don’t know, they could just be bluffing like someone mentioned.

#104 Flash15   CAG Veteran CAGiversary!   6699 Posts   Joined 9.3 Years Ago  

Posted 12 January 2021 - 03:18 PM

Sounds like they are - I would think they would've provided you with a label already if they were gonna follow through with that. 



#105 Xellos2099   CAGiversary! CAGiversary!   3983 Posts   Joined 17.9 Years Ago  

Posted 12 January 2021 - 06:16 PM

What is this email everyone been talking about?  I am on elite plud and technically I SHOULD have until 1/24 to return my cyberpunk.  However, on bestbuy.com it still say 16.  Can they deny my return?  STILL tryign to sell the statue



#106 mchittumjr  

Posted 14 January 2021 - 12:38 PM

I received my refund today via Paypal. Message said "Ticket No. , Refund for physical copy of Cyberpunk 2077 for Xbox One/PlayStation 4." Still nothing on returning the game.



#107 ph14woozies  

ph14woozies

Posted 14 January 2021 - 02:28 PM

I received my refund today via Paypal. Message said "Ticket No. , Refund for physical copy of Cyberpunk 2077 for Xbox One/PlayStation 4." Still nothing on returning the game.

Same, just got my refund (264$) for collector today via Paypal as well. tbh, I dont think they will ask us to ship the game back to Poland lol since it would cost a lot of money to ship these oversea especially a huge collector box



#108 ppitchfork  

ppitchfork

Posted 14 January 2021 - 09:52 PM

This is true, and I came to the same conclusion, but it would’ve saved them money in the long run as they wouldn’t be giving out refunds, stock prices might’ve dipped but not crashed, and it would likely be a day 1 purchase for people once they did get their hands on a 5/X. UNLESS they really had no idea that it performed so poorly on the 4/1, which seems so bizarre to me that I have a hard time believing it.

That said, I started playing it on PS5 last night. There weren’t any technical issues so far, but the real indictment on this game should be how much it feels dated. The city feels kinda sparse, the controls aren’t that great, the graphics are great in some scenes, but look like an early gen PS4 game most of the time. It’s fairly fun so far, but there’s nothing innovative about it, and I doubt I’ll remember much about it a year from now unless things really change after about 6 hours in.


I know it’s a bit off topic, but I did want to update my previous statement. I’m about 25-30 hours in now and I think the game is great! On PS5 it does crash about once every 3 or 4 hours, but the load times are so fast I’m back in the game in 5-10 minutes, the auto saves are generous so it’s no biggie. The game is a cross between Deus Ex, Rage, and watch dogs (the hacking, anyway) IMO. The game really takes off once you meet Johnny silverhand, and the other characters are really starting to shine at this point as well. I still think the non-hub city portions feel pretty dated, along with the AI, but this is really a good game if you’ve got a PS5, XX, or PC to play it on. Does it meet the hype? No, but if you approach it with no preconceived notions you’re going to have a really good time.

#109 billyrox   Old Man CAGiversary!   3417 Posts   Joined 14.6 Years Ago  

Posted 15 January 2021 - 01:56 AM

Agreed its awesome on ps5

#110 CaoPi   (Chou Pei) Mousou nut, KOEI fan CAGiversary!   10745 Posts   Joined 16.3 Years Ago  

Posted 17 January 2021 - 02:06 AM

Heads up if you submitted a refund request but haven't filled it out with photos and proof of purchases. I just got an e-mail from CDPR they extended the deadline for the form until the end of January which is even nicer!



#111 spicoli420   CAGiversary! CAGiversary!   1063 Posts   Joined 11.8 Years Ago  

Posted 17 January 2021 - 04:34 AM

I know it’s a bit off topic, but I did want to update my previous statement. I’m about 25-30 hours in now and I think the game is great! On PS5 it does crash about once every 3 or 4 hours, but the load times are so fast I’m back in the game in 5-10 minutes, the auto saves are generous so it’s no biggie. The game is a cross between Deus Ex, Rage, and watch dogs (the hacking, anyway) IMO. The game really takes off once you meet Johnny silverhand, and the other characters are really starting to shine at this point as well. I still think the non-hub city portions feel pretty dated, along with the AI, but this is really a good game if you’ve got a PS5, XX, or PC to play it on. Does it meet the hype? No, but if you approach it with no preconceived notions you’re going to have a really good time.

Restarted on the PC after the exchange and I must say, I am enjoying it but the game is so f'n buggy. Stuff floating in air, texture issues on vehicles, etc. I called for my car and I watched as it was driving through walls, flying and being torn apart prior to getting to me. When it arrived all the doors had fallen off and the vehicle looked horrible. It was actually entertaining to watch:) It is a bit of a tragedy because of all the hype that I had for this game. Oh well. I do plan on seeing the game through and I am sure it will be an enjoyable process. 



#112 mchittumjr  

Posted 26 January 2021 - 05:32 PM

Looks like they are still expecting us to send the game discs back. Email I just received.

 

Dear gamer,

This is an automatic message regarding the status of your Help Me Refund Cyberpunk 2077 request. We want to inform you that your refund request has been approved and issued according to your chosen refund preference. Depending which solution you picked, the amount you paid for your copy — or access to the PC version of the game — should now be available to you via the specified account or will be soon.

Regarding your game discs, we ask that you keep hold on to them for now. We recognize that arranging disc returns is not a particularly convenient process and are currently looking for the least disruptive solution in order to wrap up this part of the process. We’ll provide you with further instructions in advance later down the line.

Thank you for your patience.

CD PROJEKT RED Team



#113 Xellos2099   CAGiversary! CAGiversary!   3983 Posts   Joined 17.9 Years Ago  

Posted 26 January 2021 - 06:06 PM

 

Looks like they are still expecting us to send the game discs back. Email I just received.

 

Dear gamer,

This is an automatic message regarding the status of your Help Me Refund Cyberpunk 2077 request. We want to inform you that your refund request has been approved and issued according to your chosen refund preference. Depending which solution you picked, the amount you paid for your copy — or access to the PC version of the game — should now be available to you via the specified account or will be soon.

Regarding your game discs, we ask that you keep hold on to them for now. We recognize that arranging disc returns is not a particularly convenient process and are currently looking for the least disruptive solution in order to wrap up this part of the process. We’ll provide you with further instructions in advance later down the line.

Thank you for your patience.

CD PROJEKT RED Team

 

Where did they send reply from?  I submitted my form 2 weeks ago with picture and everything and nothign yet.



#114 mchittumjr  

Posted 26 January 2021 - 06:35 PM

Where did they send reply from?  I submitted my form 2 weeks ago with picture and everything and nothign yet.

helpmerefund@cdprojektred.com



#115 Sugarbeats  

Sugarbeats

Posted 28 January 2021 - 01:56 PM

I confirmed my PayPal address to CDPR for a refund about a week ago, I just got my refund this week for the physical copy. I didn't receive any e-mail regarding the request of shipping the physical copy back.

#116 kemosahbe  

Posted 29 January 2021 - 01:56 AM

Good luck getting those physical copies back after you’ve already refunded CDPR!

#117 Flash15   CAG Veteran CAGiversary!   6699 Posts   Joined 9.3 Years Ago  

Posted 29 January 2021 - 02:14 AM

I was hoping to trade it in but guess I'll hold onto it just incase.



#118 SpraykwoN   the Chef CAGiversary!   4148 Posts   Joined 7.9 Years Ago  

Posted 29 January 2021 - 03:42 AM

I confirmed my PayPal address to CDPR for a refund about a week ago, I just got my refund this week for the physical copy. I didn't receive any e-mail regarding the request of shipping the physical copy back.

Saw your post and randomly checked my email.  Completely missed the email about this and went ahead and put in my PayPal for the refund.  Good looking out lol



#119 billyrox   Old Man CAGiversary!   3417 Posts   Joined 14.6 Years Ago  

Posted 29 January 2021 - 06:42 PM

Good luck getting those physical copies back after you’ve already refunded CDPR!

Honestly, they aren't going to ask for them back.  They are just doing this to mitigate people from double dipping.

 

It costs too much to send them all back..  Why would they even waste money on shipping? 



#120 spicoli420   CAGiversary! CAGiversary!   1063 Posts   Joined 11.8 Years Ago  

Posted 31 January 2021 - 02:56 AM

Well I sold my copy so hopefully they don't ask for it:) I think I'll just tell them they can have the pc version back if they do. I've played less than 2 hours of it with the thought of waiting for patches, but honestly I don't even know if I'll continue playing. My criticism detector is up too high and I can't help it. I just fired it up after the latest patch and within 2 minutes I was instantly turned off after knocking over a burning barrel to discover the flame floating in mid air and the barrel disappearing after a couple minutes. I then punched a can that resulted in it exploding. 

 

I recognize that this might be a little extreme but I was at least expecting it to match gta 5 quality. This game continues to be a let down for me. Happy that many are able to look beyond the flaws and are rewarded with a good experience.