Am I totally wrong about this?

Sorry--this is a long one, but I wanted to rant about my horrible experience.
Okay, I went to Best Buy last weekend to get a price match on City of Heroes which I had bought for 49.99 minus the 5.00 GGC coupon. Circuit City had it for 39.99, so I went to the cashier to have them price match it so I could get ten bucks back. I had known that the price would be 10 bucks cheaper at Circuit City when I bought it thanks to people posting advance ads, so I was anticipating getting this deal to go through. I even had a friend go and do it, and it worked out for him when he price matched his later. Anyways, I get to the store and at customer service some guy takes my receipt when I talk to him and just walks off. He comes back 5 minutes later without even apologizing or explaining why he walked off and proceeds to give me five dollars and change back. I ask him if I should be getting ten bucks back, and he starts speaking to me in this very pretentious and cocky attitude as if he were explaining to an idiot that "(he) can't give it to you for 35." I then explain to him for like 5 minutes that I should get 10 bucks back because the GGC is not a price reduction on their part, it's simply a form of tender that pays for a portion of the price instead of reducing the price of the product itself at his store. This guy then just reasserts his position while I explain to him that price matching should let me get it at the same effective price as Circuit City and then I ask him why I shouldn't have just bought it at CC cause they honor competitors' coupons. He doesn't answer my actual questions about why they would offer a price matching system that effectively does not match their competitors and eventually says that the coupon has a disclaimer that says,"Coupon not valid with other coupons or offers." To me, that explanation doesn't fly 'cause price matching is not a coupon, and I don't believe it is an offer, promotional or otherwise. In my opinion, coupons are self explanatory, and (promotional) offers are deals like "buy one get one free." Since price matching is a POLICY, just like something like Best Buy's Financing POLICY, it is not subject to the restrictions of a coupon or an offer. Normally, I would not spend the time to post all this stuff, but the guy was a total jerk and I was wondering: am I totally in the wrong in this situation? I've been screwed in the past when Best Buy refused to price match THEIR OWN WEBSITE for a movie in the past even though you can order thigns online at their site and pick them up in a local store. I wanted to know if other people agreed with me that stuff like this is outrageous, or if my own expectations are the things that need rectification.

WOAH, there! Uh...not such a big paragraph, please, my eyes are killing me X.x

i think the guy being a jerk is jacked up on his part, but as for the price matching, i think it's very ymmv b/c a lot of CAGers have went through what you've been through (minus the jerk of course )

You're wrong, he's right, the GGC may not be combined with other offers (like price matching). Yes, sometimes they'll let you do it, but just because they don't know any better - they shouldn't.

[quote name='doraemonkerpal']i think the guy being a jerk is jacked up on his part, but as for the price matching, i think it's very ymmv b/c a lot of CAGers have went through what you've been through (minus the jerk of course )[/quote]

Ditto. It usually boils down to store policy, and if they won't honor it, you can't really do anything about it. :?

YEa, i go through that on a weekly basis.

Well, I feel that since Best Buy's price matching policy isn't a coupon or an offer (Offers are, at least in my opinion, things like "buy one get one free," or "ten bucks off __ with purchase of __"), it should be combinable with their GGC. To me, the word offer in regard to stores means a promotional offer. I even checked their website and their explanation of their price matching policy to make sure that they did not call it an offer or a coupon. That's because it's defined as a policy. If the price match policy is not combinable with the GGC, I see no reason why they should allow you to use their return policy in combination (i.e. after buying something with the GGC). If you guys are right, I might have problems returning things in the future if I bought them with a GGC. Of course, I'm not gonna pretend that Best Buy is OBLIGATED to do what I want them to, but I think that it's within their policies and perfectly reasonable, considering how they price match to stay competitive with other stores, to honor this deal that CC would have easily honored. I still feel that, in the end, either the employee who I spoke to was wrong, or they have their terms worded in an ambiguous way that misinforms the customer. Regardless of whether I'm right, I'm tired of getting treated like crap at Best Buy every time I go there with no provocation.

You were wrong for expecting to get $10 back (he was right to give you only $5), but the guy was wrong for treating you the way he did. One thing you should learn is that there is much more hassle involved in adjusting a price than there is in returning the item and buying it again. I speak from experience. When dealing with customer service people, you have to explain what you're doing and not only hope they get it, but also that they agree with you. By just returning and buying again, you don't need to explain anything to anyone.

This sounds like a big YMMV.

have CC price match the GGC and buy another copy there, then return it at BB.

Im sure some flames will ensue here.

I have never hgad an issue at a BB. but ive learned from people on here.
IF youre plannign on doign anything do it at CC. have them PM whatever it is, a deal a coupon whatever.

They seem to have a more CAG friendly track record with this stuff.

Well, sorry to bring this back up again, but I would just like to have someone explain to me as if I was an idiot (which I probably am for repeatedly asking about this) what I was thinking wrong, because I have explained my understanding of their terms, and I still don't know where it tells me that I can't price match and use GGC. Best Buy *offers(v.)* price matching, but it's not an *offer(n.)* in the sense of a promotional deal. If price matching was considered an offer(n.) because they offer(v.) it, then everything that is "Something, such as a suggestion, proposal, bid, or recommendation, that is offered," would be considered an *offer(n.)* and would be exempt from any coupons they sent out. I mean, if they said that they offer a two year warranty on a computer, does that mean you can't use a coupon for 50 bucks off the computer if you also buy the warranty? Price matching is a store policy that people can take advantage of, and the GGC is a coupon that you can use. I see nothing in their terms that states that GGC (a coupon) and price matching (a store policy) are mutually exclusive. The five bucks isn't the problem here, I just want to know why this arrogant guy at Best Buy was right, and so far I've heard people say he was right, but I don't understand logically why that is the case. Next time, I will shop at CC not because I work there, but because BB seems to treat customers like sh*t.

(By the way, some people suggested waiting until it was actually priced that way and then price matching AND using the GGC at BB at the same time. According to the employee's logic, that would not work because the GGC can NOT be used in conjunction with price matching EVER.)

personnaly, i think your right...but unfortunately employees are trained in different ways with different personalities...so some end up being "tards"

First of all, the GGC isn't even supposed to be useable on PC games. You got lucky as you never should have been able to get the original $5 off.

But that guy was a real prick. You should have demanded your $5 coupon back, and not a replacement coupon. You should have demanded your ORIGINAL coupon back or the $5. Being a prick back to him may have made him capitulate as most bullies back down when confronted. However, the "not valid with any other offers" disclaimer absolves them of having to honor anything they don't want to whether it's 'policy' or not.

First off, I thought that the GGC said it was usable on "video game software and accessories over 19.99" or something like that. If that's the case, I don't know how you could say pc games aren't video game software. Also, I was NOT a prick to the guy. I don't think I said anything in my posts to imply that I was, but I even thanked the guy for his time on the way out because being particularly polite is part of my natural response towards people I don't know well (traditional asian upbringing.) Anyways, although the guy was deserving of a hard time from me, I was civil and polite throughout my whole disagreement with him and he was the one who was arrogant the whole time.