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Ebgames to me, Cancelling preorder is fraud!!


#121 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 30 August 2005 - 08:17 PM

I talked to my father about this. He said as long as it's been allowed, and you are able to switch the preorder money, it's not fraud. If they won't allow you to switch it, then, that's another thing, and there's nothing you can do about it. He also said that if I picked it up and returned it to a different store, that'd be alright as well. I mean, if the receipts don't say anything about using the promotion. I mean, if these stores frequently try to screw you over with their schemes, he said he wouldn't feel bad returning the favor.

If all else fails, I can dump it off on eBay for more than I would've gotten for trading in 4 games anyway, or I could bring it to TRU like that guy said. I mean, from the way he said it, it seems as if they don't mind.

What do you guys think? Keep in mind, that though I'm speaking like I've already preordered it, I haven't. I intend to go later today, and I'm not sure if I should just trade in 5 games and preorder Katamari, or get this game and try to get the $50.

#122 Scahom1   Back from the dead CAGiversary!   1775 Posts   Joined 14.4 Years Ago  

Posted 31 August 2005 - 12:58 AM

Ok heres my opinion. I KNOW that it's wrong. I admit it. But at the amount they are giving for trade-ins I think it justifies the whole thing, at least for me. I know that games drop in price, but when you would normally get 75 CENTS for a game that they sell for $20, screw them. This is the reason that they have to even MAKE these deals. Because no one in their right minds would normally trade in games without a promo. An example: I traded in Timesplitters 2 for a DOLLAR (I just didn't want it). I come in a few days later and see MY copy on the shelf for $17.99. What the hell. From the moment I saw the price tag, I forever forgot about trading stuff in until I saw the promos and read what people were doing here. Now, lets say I traded a game in wiht a promo and got $10 per game. If that game is already a GH/PH/PC game, it's NOT going to drop under $20.


So what exactly are you so pissed about? You AGREED to sell back TimeSplitters 2 for only $1. That means $1 was a good enough offer for you to part with the game. If the game is so worthless to you to practially give it away, you shouldn't care if EB is selling it for $17.99 or whatever you saw it for. If they threw it in the garbage instead, would you be a satisfied customer?

Honestly, I'm glad EB is getting the balls to put a stop to people taking advantage of their trade in deals like this. Although I never had customers do this in my 2+ years at EB, I know people must do it a lot just by reading the forum.

Because no one in their right minds would normally trade in games without a promo. An example: I traded in Timesplitters 2 for a DOLLAR (I just didn't want it).


Ummmm...ok? ;)

#123 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 31 August 2005 - 03:59 AM

Well, it looks like I scored a deal today.

The manager of the EB was there. I didn't think it would work out, seeing as how he had expressed discontent over the fact that I had the guy at a different EB override a promotion to get me Nintendogs for 3 GBA POX games. He also said, "I have to try to close down whatever site is getting you guys those penny guide lists."

So, I asked him about the Nascar deal and said, "Is it bad if I were to try to transfer the preorder credit to a different game? He said he wouldn't mind, but I couldn't do it right away. I told him the game came out tomorrow, and he was like, "Ehh..."

So, he pulled up the promo and scanned my 4 games. They were automatically bumped up to $12.50 each. This is where I got confused, but in the end it turned out okay.

"So you're going to want all of that on an EDGE card?"

I thought to myself, "Sweet! I don't have to come back, and I get all the credit!"

"Actually, could I put $30 of that on We Love Katamari?"
"Yeah"

So then he asked me if I just wanted to pay the whole thing off, saying that it was $31.49 (Tax)

I said okay, but it didn't turn out that way...

After he rung everything up, I took a look at my receipt. He had put $5 down on Nascar, which is understandable, and 100% okay with me. That way, I'm not totally voiding, maybe. I'm not exactly sure why he did it.

I ended up gettin $15.01 on an edge card, and I looked at the receipt and had $5 on Nascar, and $29.99 on Katamari; I don't know where the 31.49 went, but trading in 4 games and getting Katamari and $15 is a steal.

Oh, and I traded in:

DOA 2: Hardcore - $2
Hot Shots Golf 3 - $2
BG+E (PS2) - $2
Sonic Mega Collection (I probably should've hung on to this, GC) - $7

(All bumped to $12.50)

I didn't have any other non-POX games besides Chaos Legion (Promotion requires manuals), Super Monkey Ball, and Moto GP3 (which probably has a decent trade value, so I kept it.) I was going to trade in Sly Cooper, but I couldn't find it. Still, parting with SMC is a small price to pay for what I came out with. It's all good, even though I'll miss Sonic.

#124 Kerig   PSForsaken no longer! CAGiversary!   6169 Posts   Joined 13.3 Years Ago  

Posted 31 August 2005 - 07:59 AM

the receipt...had $5 on Nascar, and $29.99 on Katamari; I don't know where the 31.49 went


That's exactly what I was suggesting everyone should do a few pages worth of posts back...now you can even go back after Nascar is released and see about getting that $5 back.

As for the tax-money, I'm not sure why he thought there would be any. I traded up my PS2 and some games to get a new PSTwoSlim, and all the credit I had on my Edge Card was tax-free when buying the Slim. I had $135 credit, slim was $150, I only paid about $1.xx tax, the amount for the $15 left over after credit. When you go to pick up Katamari, you won't have to pay anything for it if you've got the pre-tax amount in credit on your edge card (that saved me $10 in tax, and I was happy as Fried Calamari when I realized what happened).

#125 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 31 August 2005 - 03:19 PM

That's exactly what I was suggesting everyone should do a few pages worth of posts back...now you can even go back after Nascar is released and see about getting that $5 back.

As for the tax-money, I'm not sure why he thought there would be any. I traded up my PS2 and some games to get a new PSTwoSlim, and all the credit I had on my Edge Card was tax-free when buying the Slim. I had $135 credit, slim was $150, I only paid about $1.xx tax, the amount for the $15 left over after credit. When you go to pick up Katamari, you won't have to pay anything for it if you've got the pre-tax amount in credit on your edge card (that saved me $10 in tax, and I was happy as Fried Calamari when I realized what happened).


Yeah, the same thing happened with Nintendogs; it was tax-free as well. Oh, well. I'm not going back to EB to get $5, unless I'm in the neighborhood.

#126 Kerig   PSForsaken no longer! CAGiversary!   6169 Posts   Joined 13.3 Years Ago  

Posted 31 August 2005 - 11:30 PM

Yeah, the same thing happened with Nintendogs; it was tax-free as well. Oh, well. I'm not going back to EB to get $5, unless I'm in the neighborhood.


Erm....aren't you going to pick up your Katamari you preordered? That seems like a good time to ask about the $5

it's only a little over a week away. Overstock.com better ship it to me fast, I can't wait to hear the new music. I heard they redid the main theme song or whatnot but with all different kinds of animals doing the sounds.

#127 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 31 August 2005 - 11:39 PM

Umm...The release got pushed back from 9/13 to 9/20, meaning I'll be picking it up on the 21st. Oh, and I may head out to EB so I can get KoF for Epic Wolf. What should I ask them about? Should I say I want my preorder credit back?

#128 Daddy   Hardcore Gamer CAGiversary!   750 Posts   Joined 14.2 Years Ago  

Posted 01 September 2005 - 12:51 PM

I wasn't sure if this has been posted, it just started monday and i didn't know if I should post here or in some sort of news but, I know alot of people like to exploit the trade in deals at Eb like trade in 5 get madden free or something to that extent. EB NOW (as of monday) new rules with promo deals:

1.If you trade in games to a promo you may no longer cancel the promo (so you can use credit to something else)

2. If you trade in games to a promo you may no longer return the game to get back the credit either (which I'm shocked at but oh well)

I know some people in here have different stand on this as some exploited the system to take advantage of PO and POX titles towards deals to transfer to credit but it appears these days are over. I still cant see how you cant return a game done with a promo when you have a reciept or how they can even tell by the reciept you did the promo, but I bet you can do it with say one copy...but the tricksters and scammers are done that do multiple copies and cancel or transfer to get the big time credit (basically like buying the cheapy PO titles at TRU now and say you did the NASCAR trick trade 4 get a $50 game free) If your store hasnt started this most if not all the employess will know the new policy by the end of the week...bummer

#129 botticus   GHM4Life CAGiversary!   16519 Posts   Joined 13.3 Years Ago  

Posted 01 September 2005 - 12:56 PM

Why don't they just document sales better, and give you back the credit that your trade ins would have received. Lot better than not accepting returns.

#130 Daddy   Hardcore Gamer CAGiversary!   750 Posts   Joined 14.2 Years Ago  

Posted 01 September 2005 - 12:58 PM

Why don't they just document sales better, and give you back the credit that your trade ins would have received. Lot better than not accepting returns.


Like I posted above its to block people who do multiple trades for the same game (Nascar 2006 trade in 4 games get Nascar which is 49.99 free) so people bought lots of PO titles from TRU and bought like 5-10 copies of Nascar 06 using the PO's to get the games free then cancelled or returned the Nascars to net some serious credit towards lets say the XBOX 360 or whatever they saw fit....either way they finally caught up to the scams...its only been like 10 yrs

#131 jdangerc   MEMBER SINCE 2003!!!!! CAGiversary!   755 Posts   Joined 14.9 Years Ago  

Posted 01 September 2005 - 01:01 PM

EB Games is the worst place to buy games! The last 2 "NEW" games I bought there were already opened. The trade in values suck. And most of the employees are @$$holes. It's that way at all 5 EB games stores in my area. Thats why I trade with GameRush! The best game store in the buisness!!!!

#132 Daddy   Hardcore Gamer CAGiversary!   750 Posts   Joined 14.2 Years Ago  

Posted 01 September 2005 - 01:08 PM

EB Games is the worst place to buy games! The last 2 "NEW" games I bought there were already opened. The trade in values suck. And most of the employees are @$$holes. It's that way at all 5 EB games stores in my area. Thats why I trade with GameRush! The best game store in the buisness!!!!



I've been dealing with Eb and Gamestop (old school was called Babbages) and they are actually finsihing up the merger in the next short months and i can remember back about 10 years ago EB used to reseal games in my area and sell them as new, I still talk about it with my friend who has been managing an Eb store since then....kinda ridiculous

#133 botticus   GHM4Life CAGiversary!   16519 Posts   Joined 13.3 Years Ago  

Posted 01 September 2005 - 01:44 PM

Like I posted above its to block people who do multiple trades for the same game (Nascar 2006 trade in 4 games get Nascar which is 49.99 free) so people bought lots of PO titles from TRU and bought like 5-10 copies of Nascar 06 using the PO's to get the games free then cancelled or returned the Nascars to net some serious credit towards lets say the XBOX 360 or whatever they saw fit....either way they finally caught up to the scams...its only been like 10 yrs


No, my point was, lets say you trade in 4 games for NASCAR. Those games actually only trade in for about $5.75 total. If you cancel or return, you get refunded $5.75. Can't see why that would be so difficult.

#134 Scorch   CAGiversary! CAGiversary!   37483 Posts   Joined 15.2 Years Ago  

Posted 01 September 2005 - 01:55 PM

http://www.cheapassg...ead.php?t=64573

#135 DuelLadyS   Basch Lives! CAGiversary!   2641 Posts   Joined 13.7 Years Ago  

Posted 01 September 2005 - 04:26 PM

No, my point was, lets say you trade in 4 games for NASCAR. Those games actually only trade in for about $5.75 total. If you cancel or return, you get refunded $5.75. Can't see why that would be so difficult.


"Yes, I'd like to return this NASCAR game... my son didn't want it for his birthday after all."
"Ok ma'am... *typey* According to our system, you used our trade-in offer for this, yes?"
"Oh, yes- I was getting rid of old game he was throwing out."
"Well, according to our new system, I have to take this into account, so I can only give you the trade-in value for your return... it's gonna be 5.75."
".... But this is a $50 game."
"I know that ma'am, but you didn't pay the $50, you only traded in-"
"I just want to exchange for the New Madden, that's what he wants instead."
"I'm afraid I can't do that ma'am, you see-"
"They're the SAME price game, why NOT?! "
"Becuase you didn't actually pay for the game-"
"THIS IS RIDICULOUS! HOW DARE YOU TRY AND RIP ME OFF?!!?! AGGGHHHH!!!! *spews pea soup ala Linda Blair*"

That's why they don't do that. It's easier to say 'no' and put up a lil' sign that says 'no'.

I'm sure the trading sharks will whine and complain, then start unwrapping the games they got with 6 bucks worth of crap titles and trading them in for $20 used credit.

#136 DoctorArch   Curmudgeon CAGiversary!   346 Posts   Joined 13.9 Years Ago  

DoctorArch

Posted 01 September 2005 - 04:54 PM

I doubt it. The OP most likley just wanted attention since the employee wouldn't let him switch so he came here making up as much as he could. Hell, look at the way he worded the thread title. Has the OP even posted a reply? Nope


Probably because I have a life outside the internet.

Oh, and seeing as how the nature of some of the posters in the thread had nothing better to say other than "OMFG, this is a GAMEFAQS! Thread TITLE!!!!, OMFG I have nothing more constructive to say, blah blah blah," that would proably be why I haven't followed the thread to closely. ;)

#137 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 01 September 2005 - 05:04 PM

Yeah, well, looks like I'll be doing legitimate trade-ins now. Good thing I got in before this type of thing was disallowed.

And, on another note...

What if someone's PS2 broke? They couldn't return the game because they traded in games? What about an option to get back the games you traded in, because EB's trade-in values are extremely weak?

Oh, and if you guys read my earlier post, does this mean getting my $5 credit back is out of the question? I'm already heading back there, so if I can get it back I will, but I don't want $5 to implicate me further.

#138 DoctorArch   Curmudgeon CAGiversary!   346 Posts   Joined 13.9 Years Ago  

DoctorArch

Posted 01 September 2005 - 05:11 PM

I find the sliding morality scale of the entire thread pretty interesting.

One one side we have people that think cancelling/returning a pre-order is morally wrong, yet probably bitch & moaned when they couldn't get the $5.00 GH/PH/PC titles during the Circuit City computer glitch of Spring '05.

And on the other we have people who have no problem using credit made on a trade-in deal for other games. Not to mention, but one of the entire problems with pre-ordering games is what if the game ends up having middling reviews (Sigma Star Saga, I'm looking right at you)? Don't we, as a customer, have the right to return a sealed game for equal value if we don't want the game? The way I see it, I lay down four games for $50 in credit for a game I hope will be good, and if said game is not good, I should have the right to move that credit to another game. And if I can't, then I damn well better get my original games back, because I neither saw, nor signed anything that says I cannot use my credit on anything else, and I'm certainly not going to get a piddly $6.00 total in trade-in credit.

Just to satisfy Gizmogc, yes, the word the ebgames guy used was fraud. May I capitalize it for emphasis? FRAUD. I will say it again, fraud. I hope that satisfies you.

#139 varsitygamer   Porkchop Sandwiches!!! CAGiversary!   956 Posts   Joined 14.4 Years Ago  

varsitygamer

Posted 01 September 2005 - 05:13 PM

i'm an employee at EB but i haven't worked there in over a week since i've moved back to campus...

could someone tell me if it automatically won't let us cancel pre-orders to place the credit on something else, or if it's just something we're not supposed to let people do? I have two nascar's reserved in full, and im planning on cancelling them to apply them towards my xbox 360. so, will i be able to do this straight up, or will i have to buy both copies, then return them for store credit and then apply THAT towards my 360? just curious what the real deal is with this.

thanks,
mike

#140 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 01 September 2005 - 05:16 PM

My associate seems to believe that it is not fraud. If the rules allow for it, then by all means, you're allowed to do it, especially when you let the employee know beforehand that you're going to do it. If they don't like the idea, they'll say that you can't, and there's no way of contesting that further. I don't see how it's fraud in any way.

And maybe I'm not reading your post correctly, but do you support the idea of moving credit if a game sucks, regardless of what promotion was used? That's what I'm reading, is that correct?

#141 Daddy   Hardcore Gamer CAGiversary!   750 Posts   Joined 14.2 Years Ago  

Posted 01 September 2005 - 05:16 PM

You can get away with this if you only do like one copy

#142 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 01 September 2005 - 05:17 PM

i'm an employee at EB but i haven't worked there in over a week since i've moved back to campus...

could someone tell me if it automatically won't let us cancel pre-orders to place the credit on something else, or if it's just something we're not supposed to let people do? I have two nascar's reserved in full, and im planning on cancelling them to apply them towards my xbox 360. so, will i be able to do this straight up, or will i have to buy both copies, then return them for store credit and then apply THAT towards my 360? just curious what the real deal is with this.

thanks,
mike


According to the newly enacted rule, you can do neither. That's right, if this rule goes into effect, you're stuck with both games.

#143 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 01 September 2005 - 05:19 PM

Okay, I reread it, and I think I agree with you, Archgarth. That's what my idea was coming into it. If I'm not going to be able to switch the credit, I should get my games back.

#144 DoctorArch   Curmudgeon CAGiversary!   346 Posts   Joined 13.9 Years Ago  

DoctorArch

Posted 01 September 2005 - 05:20 PM

My associate seems to believe that it is not fraud. If the rules allow for it, then by all means, you're allowed to do it, especially when you let the employee know beforehand that you're going to do it. If they don't like the idea, they'll say that you can't, and there's no way of contesting that further. I don't see how it's fraud in any way.

And maybe I'm not reading your post correctly, but do you support the idea of moving credit if a game sucks, regardless of what promotion was used? That's what I'm reading, is that correct?


Yes, I fully the support the idea of moving credit if a game sucks. With the new information above, about how EBgames will no longer allow such practices, any pre-orders I'll be doing will be strictly for games I know will be good (i.e. Splinter Cell, Zelda, etc.).

I wonder if they are going to start marking receipts, or putting the information in the receipt barcode to indicate that a certain pre-order promotion was used, that way if you picked up a fully-paid pre-order, you couldn't just return it to another local Ebgames, reviews be damned.

#145 varsitygamer   Porkchop Sandwiches!!! CAGiversary!   956 Posts   Joined 14.4 Years Ago  

varsitygamer

Posted 01 September 2005 - 05:22 PM

well considering how "newly enacted" this rule really is, i think we're going to have quite a few "customer service issues" where we have to let it slide just for the nascar promotion. You have to understand, that was a tracked preorder. in a lot of cases we were telling people with real shitty trade in values that they could get bonus credit if they reserved that, they just had to wait until it was out to cancel it.

#146 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 01 September 2005 - 05:24 PM

Exactly, I was wondering if they had done anything to the receipts already, because if my plan fell through (which it did not), I was going to return it at another local EB. I mean, because if the receipts don't somehow note that I used the promotion, it's actually down to an honor system. "Did you trade in games for this?"

At that point, it's easy to lie. Now, I'm not a liar, even though I'd been told by my "associate" that if they try to screw me over with shitty preorder deals, I should screw them over by taking advantage.

Now, you said you believed in switching credit if the game sucked. Do you support preordering a game, fully knowing that you have no interest in the game, with the sole intent of switching it?

#147 Farny   CAGiversary! CAGiversary!   752 Posts   Joined 13.3 Years Ago  

Posted 01 September 2005 - 05:26 PM

in a lot of cases we were telling people with real shitty trade in values that they could get bonus credit if they reserved that, they just had to wait until it was out to cancel it.


If you really did that, then you're really obligated to let those ones slide, huh?

I was the one who suggested it to the employee, and I got it cancelled right there. I was going to go back and do the same thing with another game, but it looks like I'll be doing the $5 extra deal now.

#148 varsitygamer   Porkchop Sandwiches!!! CAGiversary!   956 Posts   Joined 14.4 Years Ago  

varsitygamer

Posted 01 September 2005 - 05:34 PM

If you really did that, then you're really obligated to let those ones slide, huh?

I was the one who suggested it to the employee, and I got it cancelled right there. I was going to go back and do the same thing with another game, but it looks like I'll be doing the $5 extra deal now.


Yeah, we pretty much have to unless we want the customers to pitch a fit. You see, here in CT the demand for Nascar... well, not so great. One good way to bump our presales (and to increase preowned trade and all that, as well as benefit the customers) was to let the customers know about pre-order promotions we had going on. and how they could benefit them even if they didn't want nascar.

#149 DoctorArch   Curmudgeon CAGiversary!   346 Posts   Joined 13.9 Years Ago  

DoctorArch

Posted 01 September 2005 - 05:41 PM

Exactly, I was wondering if they had done anything to the receipts already, because if my plan fell through (which it did not), I was going to return it at another local EB. I mean, because if the receipts don't somehow note that I used the promotion, it's actually down to an honor system. "Did you trade in games for this?"

At that point, it's easy to lie. Now, I'm not a liar, even though I'd been told by my "associate" that if they try to screw me over with shitty preorder deals, I should screw them over by taking advantage.

Now, you said you believed in switching credit if the game sucked. Do you support preordering a game, fully knowing that you have no interest in the game, with the sole intent of switching it?


Personally, I have no problem switching credit on a game I preorder through promotion. The only time I have taken advantage of this is through the NASCAR '06 trade in 4 promotion. IMHO, it was too good to pass up.

I don't think I am doing anything wrong, because the games I trade into Ebgames will be sold for at least 9.99, and most likely higher. Technically, and as far as I know, they will not be losing any money on the transaction. Even if the games I trade them only net them $55 in used game sales, they still make $5.00 in net income if I use the $50 credit on Nascar or another game.

Now, if they have some kind of backroom deal or something that lets them get Nascar cheaper than normal, so they can make more profit or something, that is not my concern, nor should it be any consumers.

And if it would help out my local EBgames' employees to have those preorders on their records, I would gladly wait until the game came out, take the preorder so they get credit, and then return it to another EB, where it will be logged as just another return.

Edit: If Varsitygamer has any insight into this, I would most appreciate it.

#150 varsitygamer   Porkchop Sandwiches!!! CAGiversary!   956 Posts   Joined 14.4 Years Ago  

varsitygamer

Posted 01 September 2005 - 05:54 PM

so far as i'm aware, we're getting Nascar 2006 for the same price we'd get any game. However, you have to understand that the vast majority of our company's income comes from pre-played game sales. In this case, more often than not, we're reselling the games for more than the 12.50 the customer is getting anyway. And even if the customer CAN buy Backyard Wrestling 2 for the PS2 or XBOX for 9.99 used, and then trade it in for 12.50 in a promotion, that's an oversight on the company's fault. They can't blame people for noticing and taking advantage of such a great deal.

As for cancelling a preorder, I was not privy to the new rule in effect until moments ago. Previous to it, there was NOTHING anywhere saying it could not be done. Certain associates are wary of customers trying to capitalize on a good deal, and that's why you were probably shut down. I say, anything the computer will let me do, and anything some random joe walking in off the street can do, is fair game for both customers and employees alike (this is why i refused my employee discount on the games i purchased to trade in towards nascar 2006, to maintain that level playing field). practically every other person at my location feels the same way, with maybe one exception ( a tool who has been with the company for 8 years as an assistant manager ).

i don't know, does that answer your question?