A lady came in yesterday to buy a fake tree, remarking on what a good deal it was at half off.
"Well, let me just scan it, make sure it's on sale..."
"Oh, but your ad says so."
"I've learned not to trust the ad, ma'am.
And sure enough, full price. So, she pulls out ger ad, and after a second, it hits me-
"This isn't our current ad, this won't be on sale until January 1st."
"But it says It's on sale now!"
Which it does- there's a big banner printed in the middle of the ad that says 'great deals on sale NOW!', as ads tends to do.
I spend the next 3 minutes trying to explain to this lady that no, whoever distributed her ad messed up and sent her one half a week early, and this sale was not currently active. She insisted
that since the ad said 'now', and she had the ad, it meant the sale was going on now! The best part- she admitted she'd seen the 'good January 1st-7th' on the coupons and such at the bottom.
Eventually she figured out I wasn't giving her half off her fake tree and huffed out.
2nd story- couple comes in to return a Christmas custom floral arrangement. Problem- We can't do that, it's against policy. I tell then so, and point it out on our Return Policy sign. They insist they were not told about this when they bought it, so why can't they return it. (BTW, these people are obivously from Russia or somewhere similar, that's important.) I call the manager, and the argument goes:
"We want to return this!"
"I'm sorry sir, we can't return custom floral."
"But, we we buy, no one tells us this!"
"Well, it is posted on these signs at every register *points*"
"But what if you don't read those?"
"Well, I'm sorry sir."
"Look- I don't read English! No one tells me I can't return!"
"They're not required to, it is posted."
"Oh, so YOU always read sign when YOU shop?"
"Yes I do, I like to know my return options."
"I don't read English! Just let me return this shit!"
"...Excuse me? You can leave my store, now that you've sworn at me."
At this point they huff out mumbling 'fucking morons...'
... and the manager points out something I missed- the clearance tag attched to their arrangement was pre-printed. We NEVER do that. They didn't even buy it at our store. (Each Michael's has a different person doing the arrangements, so it's impossible to accept a reutrn of one from another store, even if the manager would have normally made an exception.)