Jump to content


- - - - -

Employees of all stores--post your stupid customer stories--part III


#91 TheCochese   TheLegend CAGiversary!   13962 Posts   Joined 14.8 Years Ago  

Posted 18 January 2006 - 04:00 PM

Re: Point 2 - Each gift card has its own unique gift card number so taking one off the shelf and presenting a receipt for it would not work since the numbers will not match.


Thats not true everywhere. Point denied.

#92 DuelLadyS   Basch Lives! CAGiversary!   2641 Posts   Joined 14.3 Years Ago  

Posted 18 January 2006 - 05:24 PM

Thats not true everywhere. Point denied.


Doubly so- just becuase the card has a unqiue number does not mean the reciept will actually show said number. Ours don't.

#93 Fanboy   CAGiversary! CAGiversary!   553 Posts   Joined 15.0 Years Ago  

Posted 18 January 2006 - 06:50 PM

Point 1: People do steal gift cards. Refunding them= free money for theives.


Can you explain why it is preferable to hand out $XX in merchandise to these same people and their stolen giftcards?

#94 moiety   Yardsaling CAG CAGiversary!   2394 Posts   Joined 15.6 Years Ago  

Posted 18 January 2006 - 07:40 PM

I just remembered a story from way back. She was a shining example of a bad parent. It was back in '99, when I was a grocery store cashier. I was on the express register on a hot summer day. We were moderately busy, and I had a nice line going.

I was waiting on an old man who was buying some fruit. When I rang in the grapefruits, he disputed the price that came up. So I said, "Alright, one second we'll get the supervisor over here to check it out," and he said "sure".

Now I notice the woman behind him, who had just over the 7-item limit, start huffing with impatience. The supervisor comes over, I explain the grapefruit situation, and she runs over to Produce for a price check.

The lady huffs again, then finally yells: "I can't wait all day for this! I have an infant waiting in the car!"

Everyone kind of looks at her like "uh...". And me being appalled and angered by her admission to such a thing, I respond with, "It'll just take a moment. Maybe you should've brought your infant in with you while you shop?"

She snidely remarks, "Well, I thought I'd just be in and out, not stuck waiting in a long line! THIS IS EXPRESS!"

So I just ignored her for the rest of the time, while she kept huffing and looking towards the front windows. The whole price adjustment only took maybe 2 minutes, and when I rang her through all she said was "It's about time!" and ran out the door.

That kid must have a sad life. Horrible mother.

#95 dude2003   CAGiversary! x 10 CAGiversary!   895 Posts   Joined 15.8 Years Ago  

Posted 18 January 2006 - 08:07 PM

Can you explain why it is preferable to hand out $XX in merchandise to these same people and their stolen giftcards?


exactly. you guys are telling me that when you buy a giftcard, you are willingly giving FREE money away to these stores if you don't use the giftcard. let's say you had plan to purchase a giftcard to give to someone but decided against it and you are not interested in the merchandise sold at this store, you would have given free money to this store unless you return the giftcard for refund. if you disagree with the california law (california is fucked up) then you are out of luck with your cash. i'd rather have this law here in california where i can get my cash back. like i said, i like the law being consumer friendly. if you dont like this law then you must be an owner of one of these large corporations; but what the hell are you doing here in CAG stealing our deals if you are a rich owner?

#96 Kayden   Banned Banned   17673 Posts   Joined 14.5 Years Ago  

Posted 18 January 2006 - 08:42 PM

I would have polietly explained that I couldn't service her because she was over the express limit. Afterall, it wouldn't be fair to those behind her having to wait for the extra items.

I just remembered a story from way back. She was a shining example of a bad parent. It was back in '99, when I was a grocery store cashier. I was on the express register on a hot summer day. We were moderately busy, and I had a nice line going.

I was waiting on an old man who was buying some fruit. When I rang in the grapefruits, he disputed the price that came up. So I said, "Alright, one second we'll get the supervisor over here to check it out," and he said "sure".

Now I notice the woman behind him, who had just over the 7-item limit, start huffing with impatience. The supervisor comes over, I explain the grapefruit situation, and she runs over to Produce for a price check.

The lady huffs again, then finally yells: "I can't wait all day for this! I have an infant waiting in the car!"

Everyone kind of looks at her like "uh...". And me being appalled and angered by her admission to such a thing, I respond with, "It'll just take a moment. Maybe you should've brought your infant in with you while you shop?"

She snidely remarks, "Well, I thought I'd just be in and out, not stuck waiting in a long line! THIS IS EXPRESS!"

So I just ignored her for the rest of the time, while she kept huffing and looking towards the front windows. The whole price adjustment only took maybe 2 minutes, and when I rang her through all she said was "It's about time!" and ran out the door.

That kid must have a sad life. Horrible mother.



#97 unforeseen   Crime Scene Investigator CAGiversary!   1772 Posts   Joined 16.0 Years Ago  

Posted 18 January 2006 - 08:45 PM

Thats not true everywhere. Point denied.


What are some stores that do not use different numbers for different gift cards? Mom and Pop shops? How are you suppose to check the balance? Scan it?...Sure but how do you differentiate one from the next?

#98 Saucy Jack   Goodbye, So What? CAGiversary!   7006 Posts   Joined 15.0 Years Ago  

Saucy Jack

Posted 18 January 2006 - 08:45 PM

I couldn't service her


They have pills for that now... ;)

Seriously, what kind of parents leaves their baby in a vehicle like that? If it is really just a quick trip like she said, there shouldn't have been a problem taking the baby with her. Dumb ass parent...

#99 unforeseen   Crime Scene Investigator CAGiversary!   1772 Posts   Joined 16.0 Years Ago  

Posted 18 January 2006 - 08:57 PM

Doubly so- just becuase the card has a unqiue number does not mean the reciept will actually show said number. Ours don't.


I guess you are out of luck if you lose your gift card and bring your receipt in for a replacement....no number on the receipt, no tracking the balance. I can understand if only the last four digits are displayed on the receipt.

BTW, I use to work at Sav-On Pharmacy and all the sick people would come in. I could handle that but when they insist that they pay for their groceries at the pharmacy counter because the front cashiers were backed is just wrong.

There is one time when a lady expected me to check out a whole cart full (over $200) of merchandise (a few items would be OK), in addition to her one prescription. However, there were a dozen people behind her that is sick and waiting for their meds. I told her that she needs to go to the front to pay for her groceries since there were many people behind her....she yelled and screamed like a cry baby....but then again, it was in Southern Cali, where most people are just ME, ME, ME and no one else.

#100 DuelLadyS   Basch Lives! CAGiversary!   2641 Posts   Joined 14.3 Years Ago  

Posted 18 January 2006 - 09:42 PM

Can you explain why it is preferable to hand out $XX in merchandise to these same people and their stolen giftcards?


It's more that, theive-y types will be more likey to steal gift cards if they know they can cash them out than if they have to buy something in the store with them.

And, at my store at least, our anti-theft policies are... well, junk. The corporate actually has an allotment for stolen merchandise. Most people who want to rip us off just pick up merchandise from the floor, then bring it up for a no-reciept return. Why even risk having another customer turn you in?

(And no, I can't take it upon myself to call anyone for stealing. I will get fired. I have been told my many a manager that, basically, I just have to let them do it.)

i'd rather have this law here in california where i can get my cash back. like i said, i like the law being consumer friendly. if you dont like this law then you must be an owner of one of these large corporations;


No. I'm a cashier who spends enough time giving people free credit/merch for stolen goods. I don't wanna start passing out cash too.

#101 TheCochese   TheLegend CAGiversary!   13962 Posts   Joined 14.8 Years Ago  

Posted 19 January 2006 - 05:45 AM

I guess you are out of luck if you lose your gift card and bring your receipt in for a replacement....no number on the receipt, no tracking the balance. I can understand if only the last four digits are displayed on the receipt.


Uh, yeah. That's kinda what it says on the back of almost every gift card ever made. You lose it, you lose it. You were competent enough to keep a 10" long receipt made of paper, but you can't handle a credit-card sized piece of plastic? Tough shit.

On our receipts, the last four are XXX out. Don't ask me why, I didn't invent this shitty computer system. But the fact is, if you think you aren't going to use a gift card, don't buy one. It's not that hard. But for God's sake don't buy someone something you know is not going to fit to waste both theirs and my time. Good FUCKING grief. And if you dare buy something and five minutes later want to return it, make sure it gets a seat on my hand from it's return trip to your face.

#102 Zing   Witty Remark Here CAGiversary!   1779 Posts   Joined 14.7 Years Ago  

Posted 20 January 2006 - 03:46 AM

Uh, yeah. That's kinda what it says on the back of almost every gift card ever made. You lose it, you lose it. You were competent enough to keep a 10" long receipt made of paper, but you can't handle a credit-card sized piece of plastic? Tough shit.


This reminds me of when my wife had $400 of Home Depot gift cards stolen. She called up the store and was told "gift cards are the same as cash and cannot be replaced". I was actually working at the store during this period, so the next day I go up to the customer service desk and there was this rather large sign titled "lost or stolen gift cards". The sign detailed the exact process on how to get replacement cards. The head cashier was nearby so I quizzed her if it was possible to replace lost gift cards. She gave me the "same as cash" line. I told her to read the sign right next to her and answer the question again.

It took a couple weeks (requests have to go through corporate) but we got replacement cards. I bet the store is still telling customers this is not possible.

#103 DarienW   CAGiversary! CAGiversary!   110 Posts   Joined 14.0 Years Ago  

Posted 20 January 2006 - 06:26 AM

around the weeks leading up to Christmas, a guy brought in a 20% off one item coupon to TRU. problem is that it was photocopied. anyone who has seen one of these cards, know they are actually cards, made of some kind of plastic, and sometimes have a sheen to them. he brought in some computer paper that had on the top, the front of the card in black and white, and the back of the card under it in black and white. it was the quality of I'd say a doctor's office Xerox machine.

when I told him we couldn't accept it because it was obviously a photocopy, he went apeshit on me, telling me how stupid I was and how he used it in this store before etc etc..I just let him talk on and on, since he was pretty mad he wasn't getting 20% off a PS2 dance mat. a manager then was walking by and asked what was up, the customer said I refused to take this legit coupon. my manager kind of laughed, opened up my drawer and showed him what the coupon was supposed to look like.

he then turns to his friend tells him how lame I am, and his friends asked him "he didn't take it?".

boy I love retail.


What is guy is trying to do is no different than CAGs using the copied $10 off BB coupons... except he was being an ass about it after you refuse to take it

#104 controlcommerce   My Sega CD broke CAGiversary!   683 Posts   Joined 15.3 Years Ago  

controlcommerce

Posted 20 January 2006 - 07:07 PM

What is guy is trying to do is no different than CAGs using the copied $10 off BB coupons... except he was being an ass about it after you refuse to take it


That reminds me of another thread that was posted on this site. I think it was called "Finally got turned down using BB coupon." In it, the poster describes how "stupid" cashier was. And she was a no good bitch. When the manager came over to explain that a photo copied coupon was invalid, the poster said some more derogatory statements I can't remember. If that wasn't bad enoungh, then all the other CAGers that posted were in total argeeance with him and his actions. That got my blood going. I stopped coming here for a week after I read something that dumb.

#105 Roufuss   is now a coupon CAGiversary!   21591 Posts   Joined 16.0 Years Ago  

Posted 20 January 2006 - 07:45 PM

That reminds me of another thread that was posted on this site. I think it was called "Finally got turned down using BB coupon." In it, the poster describes how "stupid" cashier was. And she was a no good bitch. When the manager came over to explain that a photo copied coupon was invalid, the poster said some more derogatory statements I can't remember. If that wasn't bad enoungh, then all the other CAGers that posted were in total argeeance with him and his actions. That got my blood going. I stopped coming here for a week after I read something that dumb.


Wow, I feel dumb just for reading that.

I made that thread, the coupon I used at the time was how Best Buy handed it out AT THEIR OWN STORE, black and white and all. I never called the cashier a bitch, I mentioned how she was stupid for not even trying to scan the coupon, tried to punch in the discount manually, and calling a manager without ever trying to scan the coupon like a normal person, but I never said that to her face.

The only statement I told the manager, after she pretty much called me everything but a scam artist in a loud voice, was that I will just come back later tonight and use the coupon then, since I knew a different cashier would take it and she wouldn't be there all day. Not sure where the derogatory remark was in that, I never once insulted her like what happened to the guy at TRU.

The other CAG's mentioned how other Best Buy managers reacted, I don't really remember anyone cheering on my actions. If she had said "I'm sorry sir, we can't accept this" no problem, that's cool, it's the fact that she made a huge deal about it in a loud voice. Hell, that same manager has tried the same thing on my friend when he used a GGC.

#106 Demolition Man   REV-OH-LU-TION! CAGiversary!   14856 Posts   Joined 15.0 Years Ago  

Demolition Man

Posted 20 January 2006 - 10:34 PM

Speaking of stupid customer stories... what the hell happened to CustomersSuck.com? It suddenly disappeared into the thin air without warning. I really miss reading the posts over there - especially during the whole Malt Vinegar Boy incident which was a riot. :lol:

#107 controlcommerce   My Sega CD broke CAGiversary!   683 Posts   Joined 15.3 Years Ago  

controlcommerce

Posted 20 January 2006 - 10:52 PM

Wow, I feel dumb just for reading that.

I made that thread, the coupon I used at the time was how Best Buy handed it out AT THEIR OWN STORE, black and white and all. I never called the cashier a bitch, I mentioned how she was stupid for not even trying to scan the coupon, tried to punch in the discount manually, and calling a manager without ever trying to scan the coupon like a normal person, but I never said that to her face.

The only statement I told the manager, after she pretty much called me everything but a scam artist in a loud voice, was that I will just come back later tonight and use the coupon then, since I knew a different cashier would take it and she wouldn't be there all day. Not sure where the derogatory remark was in that, I never once insulted her like what happened to the guy at TRU.

The other CAG's mentioned how other Best Buy managers reacted, I don't really remember anyone cheering on my actions. If she had said "I'm sorry sir, we can't accept this" no problem, that's cool, it's the fact that she made a huge deal about it in a loud voice. Hell, that same manager has tried the same thing on my friend when he used a GGC.


I didn't mean to hank you chain. I just can't stand posts like that. That post was basically you throwing a fit because you didn't get your way. Instead of throwing the fit inside the store, you elected to go home and complain about it in a post. Pointless. Like blogs, pointless. I'm sorry I just see a lot people throw pointless fits at work, that's why it get's my blood going.

#108 greenpea   MMMMMM....Turkey CAGiversary!   2439 Posts   Joined 15.6 Years Ago  

greenpea

Posted 20 January 2006 - 10:57 PM

I didn't mean to hank you chain. I just can't stand posts like that. That post was basically you throwing a fit because you didn't get your way. Instead of throwing the fit inside the store, you elected to go home and complain about it in a post. Pointless. Like blogs, pointless. I'm sorry I just see a lot people throw pointless fits at work, that's why it get's my blood going.


Your missing his point completely. He was posting not becuase he didn't get his way, but because the employee treated him rudely.

#109 JediBaja   The Shortest Hashishin CAGiversary!   220 Posts   Joined 13.4 Years Ago  

JediBaja

Posted 20 January 2006 - 11:31 PM

Around the time Madden came out, TRU had a deal where you would receive a free Intec wireless controller with the purchase of the game.

Our sign stated: Free wireless controller with purchase of Gamecube, Xbox, or Playstation 2 Madden 2005. A $29.99 value.

A lady believed that she would receive this deal since she had just bought a Gamecube system. When I told her that it only worked if she bought Madden 2005, she got all upset. Pointing at the sign she said (paraphrasing) "it says you get a controller free if you buy a Gamecube..." I was like "you have to read the whole sentance. The offer only refers to that game which is available for those systems, which includes the Gamecube."

For some reason, she could not grasp this concept even after I explained the situation to her over and over again. She even had the audacity to ask for a manager, he was dumbfounded as I once he figured out what she was complaining about. She suggested that next time we use better wording for deals such as this, before she left in huff.

Some people just can't read!
And this case wasn't a fine-print type of issue either, she just didn't understand!

#110 Roufuss   is now a coupon CAGiversary!   21591 Posts   Joined 16.0 Years Ago  

Posted 21 January 2006 - 04:54 AM

Your missing his point completely. He was posting not becuase he didn't get his way, but because the employee treated him rudely.


Exactly... the post might have seemed skewed towards that initially, but when I have 4 other Best Buy's I can go to on a daily basis, I really don't care that one would have denied me (though it was still weird this Best Buy denied me, since they were the most carefree one of all, probably why I was so shocked when I made the post). Yea, it's a bit of a hassle having to drive 15 minutes instead of 2, but c'est la vie.

I don't shop at that Best Buy anymore not because they didn't accept my coupon, but because of the rude manner in which they approached me about it.

Plus, your post (commerce) made it seem like I threw a fit inside the store, which wasn't the case at all... I wouldn't give them the satisfaction of raising my voice.

I don't want to clutter the thread with this anymore, though, so let's just leave it at that.

#111 tauruskatt   CAGiversary! CAGiversary!   968 Posts   Joined 14.3 Years Ago  

tauruskatt

Posted 22 January 2006 - 07:24 AM

haha, yes, yes, sig is 'cgified', but yes, i went to e3 as well. And never did get my t-shirt...>>

Can you explain why it is preferable to hand out $XX in merchandise to these same people and their stolen giftcards?


Thevies of that calibur will generally only want to cash it out. If someone really wanted to cash out a gift card, alarm bells go off immediately. The worst they could do with product is return it for some more, you got it~ store credit.

It'd be impossible to track if a person using a gift card was the "Real" owner of it. So yeah...cause I hear not that many 6yr olds with gift cards have a valid drivers liscense or state id, :lol:

#112 Demolition Man   REV-OH-LU-TION! CAGiversary!   14856 Posts   Joined 15.0 Years Ago  

Demolition Man

Posted 22 January 2006 - 08:06 AM

This is why I give straight out cash instead of a freakin gift card. I simply don't get the point of gift cards at all.

#113 2poor   Luckless CAGiversary!   5678 Posts   Joined 14.7 Years Ago  

Posted 22 January 2006 - 08:28 AM

This is why I give straight out cash instead of a freakin gift card. I simply don't get the point of gift cards at all.


i feel weird giving cash out, but thats pretty much what everyone would rather have instead of a gift card because they can go anywhere to purchase something.

#114 Roufuss   is now a coupon CAGiversary!   21591 Posts   Joined 16.0 Years Ago  

Posted 22 January 2006 - 03:53 PM

This is why I give straight out cash instead of a freakin gift card. I simply don't get the point of gift cards at all.


I only do it if I know 100%, no doubt in my mind, that the person shops at that store and can use the gift card.

#115 YoshiFan1   CAGiversary! CAGiversary!   9943 Posts   Joined 15.6 Years Ago  

Posted 22 January 2006 - 08:00 PM

I hate giving gift cards to someone regardless because they know how much you spent on the gift. If someone is a gamer, I'd rather go out and pick up a copy of a cheap game that still sells for a lot of money at other stores (like picking up Pikmin 2 for $10 at TRU when it's still $50 in every other store) so it looks like you are giving them an expensive gift but they don't know you only spent $5 or $10 on it.

#116 DuelLadyS   Basch Lives! CAGiversary!   2641 Posts   Joined 14.3 Years Ago  

Posted 23 January 2006 - 04:45 AM

I hate giving gift cards to someone regardless because they know how much you spent on the gift. If someone is a gamer, I'd rather go out and pick up a copy of a cheap game that still sells for a lot of money at other stores (like picking up Pikmin 2 for $10 at TRU when it's still $50 in every other store) so it looks like you are giving them an expensive gift but they don't know you only spent $5 or $10 on it.



Yeeeessss... the Sneaky Gift- my fav. Those new ADV anime boxes were a godsend this year. I've got a friend who likes to use the 'I didn't know what you wanted' excuse to not buy anything. So I got one of these on sale and split the cost with 2 other friends. She doesn't buy much anime, so I'm sure thinks we bought an $90 boxset, not a $50 set on sale (result in about $10 for each of us.) And now we've got a great excuse to never buy her anything again.

#117 ironmouse   CAGiversary! CAGiversary!   139 Posts   Joined 15.5 Years Ago  

ironmouse

Posted 28 January 2006 - 05:19 PM

bumper

#118 vietgurl   CAGiversary! CAGiversary!   2009 Posts   Joined 14.3 Years Ago  

Posted 02 February 2006 - 08:29 AM

So yesterday, this guy came in to exchange his GBA game. He had bought a GPG (warranty) and now his game wasn't working anymore. I asked him why the game wasn't working and he replied that he had dropped it in the toilet; he had a stack of games on his toilet roll and when he went to get some toilet paper, they fell and one flew into the toilet. I was like, "oh" and was half shocked. He put the game down on the counter and since I didn't want to touch it, I told him that if he put it out to dry, it probably will start working. He insisted that it doesn't work anymore and wants to exchange it. He was in a hurry because he started yelling at me, why I won't just take it and exchange it, etc. I went to the back to grab a plastic bag, he yelled at me some more for wasting his time (because I spent like 2 minutes in the back trying to find a paper bag), and that he just wanted to get another copy. No way in hell am I touching that thing with my bare hands. Yeah, so, I hope that when my boss goes through the defect box, he'll touch the game with his bare hands :lol:

Oh yeah, somebody threw up on our DS display systems too.

#119 fieldkillah   Bleeds Black & Gold CAGiversary!   1656 Posts   Joined 15.9 Years Ago  

fieldkillah

Posted 02 February 2006 - 09:22 AM

So yesterday, this guy came in to exchange his GBA game. He had bought a GPG (warranty) and now his game wasn't working anymore. I asked him why the game wasn't working and he replied that he had dropped it in the toilet; he had a stack of games on his toilet roll and when he went to get some toilet paper, they fell and one flew into the toilet. I was like, "oh" and was half shocked. He put the game down on the counter and since I didn't want to touch it, I told him that if he put it out to dry, it probably will start working. He insisted that it doesn't work anymore and wants to exchange it. He was in a hurry because he started yelling at me, why I won't just take it and exchange it, etc. I went to the back to grab a plastic bag, he yelled at me some more for wasting his time (because I spent like 2 minutes in the back trying to find a paper bag), and that he just wanted to get another copy. No way in hell am I touching that thing with my bare hands. Yeah, so, I hope that when my boss goes through the defect box, he'll touch the game with his bare hands :lol:

Oh yeah, somebody threw up on our DS display systems too.


This reminds me of a story my friend told me when he was working at a video store. Some guy came in to return a porn tape, my friend looked at it, and the guy had taken a shit inside the case. The guy didnt understand why my friend wouldnt take the video back. Another amusing story from him was when they put a beastiality tape out for sale and less than 30 mins later it was sold.

#120 Kuros   CAGiversary! CAGiversary!   1503 Posts   Joined 14.9 Years Ago  

Posted 06 February 2006 - 06:47 AM

We had this crazy bitch come in also. She walks in talking on a cellphone and I greet her and she walks straight to the counter. My co-worker glances over, as he is the curious type and she sneers and says "What the Fuck are you looking at?" We were both taken aback by this statement, but we kept our cool. He continued helping his customer while I asked what she needed. She needed to get this giftcard she got yesterday cashed out, so I said ok and started cashing it out. She then walked to the side, mentioned something about me just standing there playing video games (which I wasn't) and came back. I then gave her the money just to get her out of there. Other customers were like "Ok... what the Fuck?" We joked about it for a bit and went on our way.