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sabanoo

Member Since 11 Jan 2008
Online Last Active Today, 01:02 AM
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#14121666 Steam+ Deals Mega Thread (All PC Gaming Deals)

Posted by sabanoo on 24 January 2019 - 04:17 AM

Question to those that played Tales from Candlekeep:Tomb of Annihilation: am I understanding that the DLC is really just boosts, not actual extended gameplay type DLC?

Yeah, it's all just stuff to make the game easier basically except for the Qawasha DLC that looks like it adds another character. I don't have that one.




#13852094 Limited Run Games Thread - Global Outbreak of...Delayed Shipping

Posted by sabanoo on 13 October 2017 - 04:40 PM

question:

 

I havent bought many LR things, but purchased the Y's origins LE a few weeks ago. I got a tracking number for shipping sent to me on october 5th, so a week ago, but it still says 'USPS Awaiting Item' today. Does they usually do this? Do they send the tracking number super early and then actually ship it later? or is something sketch going on with my item?

Yes, that's pretty typical.  I wouldn't worry about it.




#13848945 Limited Run Games Thread - Global Outbreak of...Delayed Shipping

Posted by sabanoo on 08 October 2017 - 02:52 PM

I don't understand the controversy here, sorry, I think you guys are seriously misunderstanding what happened. Most people don't request their returns back. Once games come in as damaged, they are immediately placed into a pile of returns. In the offchance someone needs a return back, we send back the *best* condition copy we have on hand. In this case, sabanoo got a better game back. When they started talking to CS, we didn't know how many copies we'd have back so there was no reason CS could mention they had something better available.

We've given sabanoo a sizable refund for the damage and offered a replacement slipcover when we have them. The only issue that happened here of concern is that we forgot to ship the replacement in a box. Bear in mind the shipping team is shipping out 20,000 orders right now. The request for a box was lost in the mix. We're doing what we can to make the situation right.


Well no that's not the only issue of concern here and that's kind of the point. You've been ignoring the actual issue. I also already stated here everything you just said. Please just read the posts above yours first.

You need to work on improving your customer support. I'm not sure if you're intentionally ignoring that issue but it's been said several times now. Continually defending poor customer support is not a great stance.

None of us know what your internal structure is like but that also shouldn't really matter. If your employees are overworked and that's causing them to be rude and make so many mistakes maybe that's something you need to address.


#13848645 Limited Run Games Thread - Global Outbreak of...Delayed Shipping

Posted by sabanoo on 07 October 2017 - 11:58 PM

Oh, that's different then... that tweet just made it seem like they were telling you tough luck, but they're trying to clear things up so I think that's reasonable.


I agree for the most part. I just think they need to work on improving their support. Their support has been pretty rude and they've bungled every step of the way so far and LRG doesn't seem to think it's an issue.


#13848628 Limited Run Games Thread - Global Outbreak of...Delayed Shipping

Posted by sabanoo on 07 October 2017 - 11:32 PM

Yeah seriously. This is Walmart levels of CS bad. 

 

I'm trying to remember your posts and this was where they said they could replace it, you sent it back, and then they said they couldn't replace it, so you asked for your game to be returned and they sent back a different return copy? That's pretty crummy. 

Yeah, although to be fair to them they gave me a decent refund and are promising to send a new slipcover when they come in.  I just found it really strange they sent someone else's copy back and didn't use a box after they said they would multiple times.

 

I did also tell them the refund isn't necessary given the replacement slipcover does get shipped at some point but they haven't set anything up to take the money back or acknowledge that in any way.

 

 

Yeah, I think Douglas or Josh need to explain themselves here.  This is beyond bad and there is no way they should be telling someone who their CS folks screwed over that "it is what it is".  Heck, at this point I think they either need to dip into their personal stash or pay a scalper on Ebay to make this right.  

Eh, it's not the end of the world.  I just thought it was a strange practice and I'm getting a bit frustrated that their customer support can't seem to do anything right and LRG keeps defending them instead of trying to improve their service.




#13847980 Limited Run Games Thread - Global Outbreak of...Delayed Shipping

Posted by sabanoo on 06 October 2017 - 07:15 PM

I don't get it, what free copy?

The one in his night trap order.




#13846498 Limited Run Games Thread - Global Outbreak of...Delayed Shipping

Posted by sabanoo on 04 October 2017 - 04:42 PM

I doubt anyone cares but I did finally get my LRG ticket resolved (assuming they follow through).  They seem extremely disorganized.




#13845992 Limited Run Games Thread - Global Outbreak of...Delayed Shipping

Posted by sabanoo on 03 October 2017 - 08:55 PM

I know that's just passive aggressive sarcasm, but LRG's the ones that sent the email to those that bought both to open a ticket if they want their PS4 version when it comes in since the vita one is delayed.  Do you work in customer support ? :-

Not sure I'd bother opening a ticket with them...  They're giving Play Asia a run for their money in terms of customer support so far.




#13845926 Limited Run Games Thread - Global Outbreak of...Delayed Shipping

Posted by sabanoo on 03 October 2017 - 07:22 PM

If you sent in your copy because the slip cover was damaged, I would definitely insist that they send you back your copy once they get replacement slipcovers.

You read my mind.  I just finished sending a message asking for just that.  

 

Josh also replied with some more info stating the replacement slipcovers will arrive around Nov/Dec.  Looks like almost all of their replacement copies came damaged from what he said.  I feel like that would have been helpful for support to mention to ameliorate the situation.




#13832381 PS Vita Deals & Discussions Thread

Posted by sabanoo on 15 September 2017 - 03:34 PM

Oh yeah, I forgot about that. Did they ever give a description of what to look for? It seems fine, but I don't know what qualified as the "sample"?

Of course not.  This is Play-Asia after all.  I'm honestly amazed they let us know beforehand.




#13787531 Amazon Warehouse Deals Thread XVII

Posted by sabanoo on 24 July 2017 - 08:36 PM

Nintendo Switch Pro Controller (G) - $42.28




#13786479 Amazon Warehouse Deals Thread XVII

Posted by sabanoo on 23 July 2017 - 03:15 PM

Kirby Canvas Curse :ds: (G) - $12.00

Far Cry 4 :xb1: (G) - $8.80

Digimon Story Cyber Sleuth :ps4: (G) - $10.02

Yokai Watch :3ds: (A) - $11.24

Dragon Quest Heroes :ps4: (G) - $9.20

Story of Seasons Trio of Towns :3ds: (G) - $20.34




#13773770 Amazon Warehouse Deals Thread XVII

Posted by sabanoo on 10 July 2017 - 01:23 AM

Yokai Watch :3ds: (G) $11.99

Dragon Quest VII :3ds: (G) $23.98




#13771250 Amazon Warehouse Deals Thread XVII

Posted by sabanoo on 07 July 2017 - 03:11 AM

Binding of Isaac: Afterbirth+ (A) - $22.49




#13744165 Amazon Warehouse Deals Thread XVII

Posted by sabanoo on 16 June 2017 - 02:05 AM

$22.21 (A) Mario Kart 64