I requested they cancel my Ultimate and that I understood I would lose the time with no refunds. That was ok by me. Guy asked me to confirm that one more time and I did. He cancelled the membership and I was just a base member with no gold or game pass within about 3 mins flat.
Then I added 3 years of gold via cards and then reconverted for the 15 dollars (not 1 dollar because the account knew I had already done that)
Converted all three years to ultimate.
you might not need to do that though, try the below first...
I know you don’t have Ultimate yet but it’s my understanding you can’t buy more than a year of gold via the Xbox interface. Instead, you have to use the gold cards to add it by entering their code.
This should let you go up to 36 months. Then buy the 1 dollar ultimate upgrade and all 3 years will be converted.good luck!!
I currently have 8 months of live gold remaining. I've tried to extend the time and it won't let me. I've talked to 6-7 Microsoft techs through chat support and they just open a case, tell me to wait 48-72 hours, then never respond back to me. The prevailing excuse is that my current subscription "account" has been active for over 3 years, so that will not let me add more time. So I figure I can cancel my subscription, then start a new one with 3 years, but when I try to cancel my subscription on the website, and it tells me to contact support. I contact chat support and they give me the run around again. They aren't able to cancel my account because of "errors" and tell me to wait until my subscription runs out. It has been over a month and the promotion ends in 10 days.
Anyone have any ideas on a solution?