I’ve only had a positive experience with SLG customer service. My Darius CE shipped but never received it. I waited longer to contact them because of the pandemic and was told to wait 2 more weeks. After 2 weeks passed nothing changed so the mailed me a replacement and it arrived quickly and in mint condition.
Same. SLG has shown great customer service the few times I reached out to them. I ordered Vasara Vita and Switch from them and the Switch copy wasn’t in the box when I opened it. They said they would ship it with my next order (which I ok’ed, I was patient) and three months later when that order dispatched it was included.
- Bumslie likes this