So my Tears to Tiara II story:
I preordered my copy online for store pickup at Best Buy. On Monday, I received an email stating that it was ready to be picked up for Tuesday. My card was also charged as well. On Tuesday I go to pick up the game, and was told that they couldn't find my order... Come to find out, they never received it at all, and I wasted my time going to the store. The CS offered to cancel, which I did.
On my way home I call the Best Buy number, as I was disappointed and upset about the situation. The rep went above and beyond helping me out. He gave me half off the game, and had the game expedited shipped to my home. 14 hours later, I have the game.