no, it isn't normal since you preordered so early.
i have the same situation.
we'll probably have to contact BB on their forums after 20 days to get the $10 lol
Am having the same issue as well, no pending points. Do not see anything related to TR in my rewards history.
I just called, took about 10 minutes, and the lady told me I'll get my points within 24 to 48 hours. Just checked, got my points just now. I had mine preordered since Aug. 27th.