I haven't tried calling yet, but they still haven't responded to my e-mail to customer service. I sent another one today.
Don't give up. There's no reason this matter shouldn't be resolved properly. They're a good site, but mistakes occur. I'm not sure how long they take to respond to an email, but they usually don't take more than a day or two to respond to one of my inquiries. If you have any trouble getting a response from them let me know and I'd be happy to help out if I can. Keep us updated.
- eastx likes this