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minos1067

Member Since 18 Nov 2003
Offline Last Active Dec 24 2016 07:01 AM
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Posts I've Made

In Topic: BB RZ - Bonus 500 points - Stuff you should know about

28 October 2010 - 04:36 AM

knowledge bump

In Topic: BB RZ - Bonus 500 points - Stuff you should know about

26 October 2010 - 05:16 AM

I received a reply back from BB RZ today:

Hi (Minos1067),

I understand your concern over your pre-order and whether or not you will receive the bonus points for your purchase. It is our policy with Reward Zone to never award points for purchases made with gift cards and certificates, including Gamer's purchases because the certificates are a gift from us to the customer and gift cards have already been awarded points once when the card was purchased. As for bonus points, you should still receive your 500 bonus point for the game purchase. It takes up to 45 days from the date you received the game for the points to post. If the system has not updated your points balance to reflect the bonus points 45 days after your game arrived, please contact us back so that we can manually add the points for you. I do apologize for any frustration that you may have over the way the program is set up, but it is designed so that we can continue providing Rewards as the customer is our top priority.

Sincerely,

Tiffany R.
Best Buy Customer Care Team


I'm Still not sure if it helps my hurt feelings. Nah, it doesn't. There's still no change in my account. Guess I'll wait up to 45 days.

Dougtron 3030 is right. I'll be saying bye-bye to Best Buy.

In Topic: BB RZ - Bonus 500 points - Stuff you should know about

24 October 2010 - 11:42 PM

I think that they should disclose this without having to dig for it. It should be right there on the page of the item. I would've never thought about looking for these details had I not checked my account for the missing points. I even spoke to a RZ CSR whom said that my points would be there. Big time suck!

In Topic: BB RZ - Bonus 500 points - Stuff you should know about

23 October 2010 - 10:47 AM

Has anybody been a victim of this?

In Topic: BB RZ - Bonus 500 points - Stuff you should know about

23 October 2010 - 10:46 AM

Points are not awarded on purchases paid by Best Buy gift card(s) or reward certificate(s).


I know, huh. Ain't that some shiznit!