How do returns/rebuys work when you used reward certificates on an order? Got one that I’d like to return and rebuy to use the GCU discount and one that’s actually cheaper on the Eshop, but reward certificates were used on them. From what it looks like the reward certificates were kinda spread equally across the entire order, so if I were to return an item would I get that portion of the reward certificate back as well or do I just lose out on that amount?
I've done this many times so I'll try to explain it. I recently ordered Shenmue 3 with my $15 certificate before the GCU discount applied. I also bought Days Gone last week, and I wanted to return/rebuy that. I returned Days Gone. Then I returned Shenmue 3 with Steelbook. Before hitting total, mention that you want to exchange game 1 (with certificates) towards another item. After GCU, Days Gone was $15.99 so the points should've applied. The cashier didn't put my phone number in for GCU so he did a price adjustment afterwards, and $4.99 went back to my card. If you return an item with certificates without exchanging it, the certificates will be refunded to your account. If you return an item with certs, they'll get distributed evenly across multiple items. I hope that makes sense.