Was this store in MD by chance? Because the BB I went to today was the exact same way, even for Superchargers. All the product was in baskets behind the registers, shelves were ready but nothing was placed out. We had reserved everything we wanted on line so we were able to pick it up no problem. But having worked retail, there are a lot of customers who, after not seeing what they want, would rather go to a different store than ask an employee. So there's a good chance they lost a few sales. It's been this way for nearly every game launch I've seen lately at BB. If I can order it on their website for online order I will as their instore is so horrible.
No this was in Illinois, and unfortunately majority of customers don't even bother saying anything and walk out. The problem is that there is a Target, GameStop, Toys R us in the same block. If I was working retail and working at that bestbuy I would do everything in my power that I can control to make sure revenue does not leave the store. Also if I didn't say anything how long would it been ignored?
And thanks for assuming I was the rude customer, which in reality I have sympathy for retail workers because I used to be one. In my opinion why are you working customer service if you hate the customer? Keep in mind I'm basing this from the bestbuy I visited which is that same problem over and over. New releases are never put out on time including movies at this location all the time.