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umcthomas

Member Since 28 Oct 2005
Offline Last Active Jul 05 2016 06:02 PM
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Blog Entries

Blog umcthomas > Best Buy Trade-In Woes Pt. 4 VICTORY

Posted 10 October 2009

Read how Best Buy decided to keep my PSP in Part 1 .
Read how I complained to the BBB in Part 2 .
Read how Best Buy tried to make it right, but failed in Part 3 .

Part 12: Really?!? Are You Sure this Time?

Submitting to customer service was a much better experience this time around. Here is the response I received:

I would really like to thank* Haley...


Blog umcthomas > Best Buy Trade in Woes Pt. 3

Posted 04 October 2009

Read how Best Buy decided to keep my PSP in Part 1 .
Read how I complained to the BBB in Part 2 .

Part 11: A Small Technicality

Today, however, I want to tell you how I have been able to snatch defeat from the grip of victory.

You see, despite BestBuy/DealTree telling me that my PSP was a gift I gave them for free, the response I got from them after su...


Blog umcthomas > Best Buy Trade-In Woes Pt. 2

Posted 16 July 2009

You can find the back story here . The quick version is that I used the Best Buy trade-in service to sell my PSP and I got nothing for it, they just kept it without compensating me (see the original post for the rest of the story.)

Part 7: You Won’t Believe This One

Here is what I sent to customer service to ask nicely ask where my PSP is si...


Blog umcthomas > Best Buy Trade-in Woes

Posted 14 July 2009

I guess I should have known better than to use a "mail in" trade program, but I thought I'd give it a try. I am disappointed with the program (as I will describe below), but it turns out I am not the only one: Click here to read another person's problems. I decided to start recounting this story now so I could update as more information comes in. Also,...