I miss GameDealDaily's mystery bags (anyone remember those?)
We still have them!
Who knew we were so far ahead of our time?
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Posted by drfrielgood on 16 August 2014 - 07:09 AM
This is all weighing heavily on mind so I want to make one last post before I head to sleep.
I had no idea what can of worms I was opening by sending out $2 in lieu of the sold out Steelbooks. If I could do it over again, I absolutely would do it differently and cancel the orders rather than attempt another poorly thought out solution. I had no bad intentions.
We paid $5 each for the games from our supplier, and around $1 each for the Steelbooks. We were making ~$1 profit on the Steelbook orders that shipped, we lost around $0.50 each on the orders that contained the $2 instead of the Steelbook. I honestly did believe that people would be more upset if they didn't receive the game and so I did not cancel the orders. If I could do it again, I would have canceled the orders and given the customers a chance to purchase the game at the $8.99 shipped price that we currently have available.
Regarding the chronological shipment of the orders, we ran out of the PS3 Steelbooks before the Xbox ones. We had less of the PS3 cases to begin with, and the demand for them was a lot higher. So there are people that ordered Xbox Steelbooks (and received them) an hour or two after people ordered PS3 Steelbooks (and did not receive them).
I'm not trying to make excuses. I'm just giving you the truth on how I screwed this situation up. I wish we could do it over, but I'm committed to fixing everyones' problems. Please PM me or email me at email@example.com if you want to return the game for a full refund. If you do choose to open a Paypal dispute, I have to decline the refund so that we can set up a product return for a full refund. Everyone that wants a refund will get one, and your order will not cost you any money out of pocket.
Again, I'm sorry for what happened with this deal. I feel bad that it has greatly upset some of you. I want to fix your problems, so please don't hesitate to contact me. With this message, I will no longer be visiting this thread. It's tough to read some of the stuff said about me, our business, etc. I know that they are a result of the poor decision I made regarding these orders, but I promise I did not intend to cause any of this frustration, disappointment, and anger.
If you want to discuss anything one on one, please PM me or email me. I will make sure to keep up to date on emails and PMs over the next couple weeks to make sure that everyone receives their desired outcome.