I get it. I know how to trade stuff in. In case it isn't clear, I have a spreadsheet I created that calculates the final TIV for each store when I enter the base value...so yes I know what I SHOULD be getting when I go in. I was saying that it isn't always the consumer's fault if something goes wrong. (And all of you should be able to do the math in your head.)
Back in the day they used to always start with the phone number and license before they could even enter the games, in fact, I taught several store employees how to do trade ins in the early days because they were unfamiliar with it (when almost every CAG was having problems with the 10%). The store I frequented most had the highest video game sales/trade ins in the midwest because of myself and a couple other people (I know one was a CAG and I believe the other was a SDer) bought and traded a large amount of games there. (I did a lot more buying than anything though.)
It's your fault. You should have stomped your feet and demanded they give you a giftcard.
I really don't think some people here have dealt with TRULY bad BB employees. I have literally had arguements that involved 4-5 people in the store, including whatever manager was on duty, telling them they were ringing up my trade wrong because the bonus wasn't showing and them swearing they weren't, I just wasn't supposed to get the bonus for whatever reason they could make up. Sometimes it's easier on your sanity and blood pressure just to take the base & then call the 1-800 number. In my experience, save for one or two exceptions the employees at my Best Buy are the most unfriendly, ignorant and unhelpful employees of any store in my area. It's gotten so bad that I've actually questioned whether or not the 20% off GCU is worth it.
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